XB Prime Arvostelua 62

Vastaus yritykseltä XB Prime

24. helmik. 2025

Dear Mirco Tamburini,

We appreciate your feedback and take all client concerns seriously. However, we would like to clarify that XB Prime operates in full compliance with our regulatory obligations and clearly stated Terms & Conditions, which all clients agree to upon opening an account.
After reviewing your case, we found that your trading activity violated specific clauses outlined in our policies, leading to the removal of profits gained through illegitimate trading practices. It is important for all traders to adhere to fair trading standards and the agreed-upon terms.

If you believe there has been a misunderstanding, we encourage you to contact our support team at support@xbprime.com so we can address your concerns directly. Our goal is to provide a transparent and secure trading environment for all our clients.

Best regards,
The XB Prime Team

Vastaus yritykseltä XB Prime

21. helmik. 2025

Dear Maurizio Trotti,

We take all feedback seriously and would like to clarify that we always process withdrawals fairly and in accordance with our terms and conditions.

In your case, the funds were returned to you, and any deductions were made strictly based on our policies regarding trading activity.
If there was any misunderstanding or concern regarding specific trade movements, we encourage you to reach out to our support team at support@xbprime.com so we can provide further clarification.

We strive for transparency and fairness in all our transactions and appreciate the opportunity to address any issues directly.

Best regards,
The XB Prime Team

Vastaus yritykseltä XB Prime

21. tammik. 2025

Dear Manik Mia,

Thank you for sharing your experience with us!

At XB Prime, maintaining transparency and earning our clients' trust are our top priorities.

We deeply regret that your experience has caused disappointment. Please rest assured that your concerns are being taken very seriously and are receiving our full attention.

As outlined in the Terms and Conditions of Use, the Company reserves the right to close and terminate trading accounts if they are found to be involved in activities that breach our trading conditions and principles. In such instances, any outcomes resulting from such activities are considered void, and the Company retains the right to nullify those results in accordance with the Agreement.

We understand the significance of this matter to you and are committed to conducting a comprehensive and fair review of your case.
Rest assured, our internal processes are designed to manage such situations professionally and in strict compliance with regulatory standards. While it is crucial for us to uphold our trading conditions and agreements to ensure the integrity of our platform, we are equally dedicated to treating all clients with fairness and respect.

We sincerely appreciate your patience and understanding.

Sincerely Yours,
The XB Prime team

Vastaus yritykseltä XB Prime

Päivitetty 27. elok. 2024

Prezado Daniel,

Esperamos que através desta mensagem você se encontre bem.
Em primeiro lugar, gostaríamos de expressar nossas sinceras desculpas pelo inconveniente. Entendemos que houve um mal-entendido em relação ao depósito feito de sua conta corporativa para sua conta pessoal e queremos garantir que seguimos rigorosamente as disposições das leis e regulamentos aplicáveis, bem como as diretrizes de nossa autoridade reguladora e de supervisão.

Embora entendamos que não houve má-fé de sua parte, o congelamento da conta foi uma medida temporária para garantir que a Empresa aja no melhor interesse de seus clientes. Temos o prazer de confirmar que não houve perda financeira e gostaríamos de garantir que, no caso de qualquer perda devido a este ato, estaríamos prontos para remediar as perdas imediatamente. O bem-estar e a satisfação dos nossos clientes são sempre a nossa prioridade.

Além disso, notamos que sua solicitação de saque foi processada com sucesso e que os fundos já foram enviados conforme solicitado. Gostaríamos de garantir que a equipe do XB Prime está sempre disponível para oferecer suporte e resolver quaisquer problemas da maneira mais eficiente possível.
Agradecemos imensamente a confiança que depositaram em nossos serviços e aguardamos com expectativa a oportunidade de continuar servindo você no futuro.

Atenciosamente
Equipe XB Prime

Vastaus yritykseltä XB Prime

Päivitetty 12. huhtik. 2024

Dear Naim Yakub,

We regret to hear about your recent experience. Please be aware that the Company has notified all their clients about the scam page and the associated risks to safeguard our valued customers and uphold our reputation.

The Free 50 bonus is exclusively available during special campaigns, in accordance with the Terms and Conditions prescribed for this special scheme. However, you still have the opportunity to continue trade with us and potentially qualify for special bonuses introduced by our Company, provided you meet the specific conditions of each bonus scheme.

Unfortunately, in accordance with our Client Acceptance Policy, we cannot accept documents as proof of address without verifying their authenticity. Please reach out to our customer support team if you have any questions regarding this matter.

Feel free to contact us at support@xbprime.com if you need further clarification on any aspect.

Dear Naim Yakub,

As you may already know, the Company has recently fallen victim to a scam involving the circulation of false promotions purportedly on behalf of our Company without prior authorization from the Company. These promotions has been designed for specific campaigns and do not apply to clients not satisfy the Terms and Conditions of the specific bonus.

Again, the Company extends an invitation to clients accessing our website to utilize our services, contingent upon their adherence to the conditions outlined in our Client Acceptance policy. This policy forms an integral part of our internal procedures, ensuring the Company's compliance with applicable laws and regulations, which may be amended periodically.

Our support team is at your disposal to assist you with your onboarding process.

Best Regards,
The XB Prime Team

Vastaus yritykseltä XB Prime

12. jouluk. 2023

Prezada Sara Roberta,

Bom dia. Identificamos que você se cadastrou em nossa corretora e iniciou suas operações através de uma conta PAMM, com gestão de terceiros. Primeiramente gostariamos de esclarecer que a corretora não faz gestão de capital e nosso único trabalho é ser o meio pelo qual os traders acessão o mercado. Portanto o gestor de capital e a corretora são individuos distintos. É importante que entre em contato com essas pessoas que você citou em seu texto, as quais não fazem parte de nosso quadro de funcionarios, para entender os problemas que foram gerados com as operações dentro desse fundo.

Reforçamos ainda que se necessitar de qualquer apoio, ou queira falar com algum responsável de nossa corretora, você pode nos enviar um e-mail (support@xbprime.com) ou abrir um ticket em sua área de cliente.

Tenha um excelente dia!

A equipe XB Prime

Vastaus yritykseltä XB Prime

Päivitetty 19. jouluk. 2023

Caro Marlucia Silva,

Lamentamos que você tenha sido vítima de atividades fraudulentas.

Após a investigação do seu caso, não detectamos atividades incomuns ou logins não autorizados de diferentes locais ou dispositivos.

A Empresa se dedica a conceder-lhe acesso à nossa plataforma apenas para fins comerciais e, como tal, recomendamos garantir que o seu dispositivo não seja afetado por nenhum vírus e que você sempre feche qualquer aplicativo de desktop remoto que possa estar usando.

Se tiver alguma dúvida, a nossa equipa de Apoio ao Cliente está pronta para o ajudar 24 horas por dia, 5 dias por semana, em support@xbprime.com.

Atenciosamente,

A equipe XB Prime