Zoe Kay Jewellery Arvostelua 

190
TrustScore 3.5/5 tähteä

3,7

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I ordered a ring for my Grandsons 18th and I wanted it inscribed. I did get a bit worried when I didn't hear from them after invoice and I knew that I had a deadline so I popped them an email which w... Näytä lisää

Saanut 5/5 tähteä

Ordered a necklace for my wife a few weeks back, communication was good and tracking number was supplied. Unfortunately the product was faulty, I contacted Zoe Kay with images and they qui... Näytä lisää

Saanut 5/5 tähteä

Excellent service great jewellery Kept up to date daily for delivery And arrived when stated Keep up the good work I will definitely use again

Saanut 1/5 tähteä

Terrible. Avoid at all costs. Placed an order last Wednesday all be it late on. Still no delivery, no confirmation email of purchase sent either. Tried several times to contact and got nowhere. Doubti... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Koruliike

Yrityksen kirjoittama

We are a boutique online jewellers. At www.zoekayjewellery.co.uk customers will find an extensive collection of diamond, gold and silver jewellery, for every occasion and budget. We also offer free delivery on all orders.


Yhteystiedot

3,7

Keskitasoinen

TrustScore 3.5/5 tähteä

190 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 75 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,7

Kaikki arvostelut

(190)

16 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Faulty Necklace - No Refund

I received a faulty necklace from this company; the clasp / chain broke the first time it was put on. We sent details and a photo and then returned the item in the post as per the company's request. It has been 3 months now and they are not responding to multiple attempts to contact them.

10. maaliskuuta 2021
Oma-aloitteinen arvostelu
Zoe Kay Jewellery-logo

Vastaus yritykseltä Zoe Kay Jewellery

Dear Mrs Paget

Thank you for your email.

We are very sorry - we have no record of receiving the returned chain.
And as a tracked service was not used by yourself – we have no way of checking its status or contacting Royal Mail about it as being a lost item.

We therefore are not really in a position where we can exchange the chain – since the chain has not been received back to us.

As a business – we cannot simply take an email as confirmation this has been sent back to us.
We need the goods back – or at the very least, a way to track so we can dispute with the courier if this does not safely return to us.

That said, on this occasion (and as goodwill) we will send out a replacement chain to the order address.

This will be shipped by Royal Mail (Tracked) tomorrow.

If we can be of further assistance please let us know.

Kind Regards

Zoe Kay Jewellery
Telephone: 0800 644 0625
www.zoekayjewellery.co.uk

Saanut 5/5 tähteä

Good company

Very good company to deal with, helped with sending links to various requests.
I ordered a crucifix which was totally what I expected, the chain that came with it was very thin and flimsy , this was for a man and was not of any use.

15. helmikuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

An excellent company to deal with

An excellent company to deal with. I had quite a few queries before I made my purchase and the customer service response was excellent. I bought a lovely white gold chain which I feel represented good value for money & is a beautiful piece of jewellery.

13. helmikuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Beautiful locket

Ordered a locket in memory of my dad. It is a beautiful piece of jewellery, which included engraving. Had to wait as it was out of stock but this was communicated shortly after ordering so I knew when to expect it. Thank you. I would purchase from Zoe Kay again.

11. helmikuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I would recommend anyone to shop at Zoe…

I would recommend anyone to shop at Zoe Kay the staff are amazing and so responsive. I bought my partner earring for Christmas unfortunately he had already bought a similar pair. Zoe’s response to the refund was swift and easy. I would defiantly use them again. Thank you!!!

30. tammikuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

What an excellent customer service

What an excellent customer service, I ordered a ring for my son's birthday. Unfortunately it wasn't suitable, despite it being a sweet piece of jewellery. I returned the item and was refunded immediately. Will definitely use Zoe Kay again.

29. tammikuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Absolutely beautiful jewellery

Ordered a locket and charm bracelet for my daughter's 21st. They are absolutely beautiful, we are so happy with our purchase and the customer service was next to none. We highly recommend and we will definitely be using Zoe Kay jewellery again.

18. tammikuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

So impressed wonderful items well worth…

So impressed wonderful items well worth the money and will definately buy from here again. Very Fast delivery ordered on the 22nd and received the 24th of December so even around this busy period the items came super fast as they make sure it's the guaranteed time option. I ordered a size which was too small and the efficiency of the return was super impressive and very fast. Overall they have gained trust in myself and I would tell anyone to use them you won't be disappointed. Thankyou so much zoe kay ❤️

12. tammikuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Received my order

Received my order, quick delivery Judy in time for Christmas! Will be back again soon, thanks Zoe Kay jewellery

25. joulukuuta 2020
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Exceptional Customer Service

Zoe Kay have been absolutely fantastic throughout. They were informative and supportive whilst I was choosing my chain online. Unfortunately, the one that I selected wasn't exactly what I was looking for when I received it. Zoe Kay arranged an exchange and the turnaround on this was very quick and easy. When the second item arrived, it was the wrong length. Upon informing Zoe Kay they couldn't have been more helpful and apologetic. They sorted the problem quickly and professionally - they also refunded my postage for the item. The chain that I now have is perfect - great quality and a great price! Their communication and customer service throughout have been exceptional - I will certainly be recommending them to friends and shopping with them again. Well done Zoe Kay!

18. joulukuuta 2020
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I received excellent customer service…

I received excellent customer service when I ordered my earrings from Zoe Kay Jewellery they arrived on time and were beautifully presented, I would highly recommend this business and will be ordering again very soon. 10/10

8. joulukuuta 2020
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Beautiful products and excellent service!

I purchased an item of jewellery for my mum for this Christmas coming up.
The service I received was excellent and the product arrived promptly and was in perfect condition. I can’t wait for my mum to see it!
I will definitely be shopping here again!

6. joulukuuta 2020
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Beautiful Keepsake for a Lovely Granddaughter!!

I have just received my order (white gold child’s bracelet) – although it seemed a bit extravagant, I thought it would be a nice keepsake for my granddaughter. I am delighted with the item, having shopped around for a while. The prices on this site are very competitive and ordering was easy - I used the chat facility before completing my purchase as I had a couple of questions. Zoe Kay gave me the reassurance I needed – hence my purchase. The bracelet arrived as promised, and was really nicely presented. I have only just found this website but will definitely use it again, should the need arise.

6. joulukuuta 2020
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Brilliant service

Brilliant service! Quick and fast delivery and I can’t wait to give the necklace as a gift this Christmas! Thanks 😊

5. joulukuuta 2020
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great customer experience!

I recently purchased a bracelet as a present for a friend. As I needed it quickly I contacted the company via email to determine if it could be delivered within the week. I received a reply the same day and my bracelet arrived in 4 days. My friend loved the bracelet too. Thank you so much Zoe Kay jewellery.

3. joulukuuta 2020
Oma-aloitteinen arvostelu

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