Frederick and Jan made the whole process easy and worry-free. They communicated very well and kept me updated throughout the entire process, so I never had to worry about my order. I also really like... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Customer service agent Jevanie helped with my exchange and made the whole process seamless.. Emmediately started my return, tracked ithe return and sent out my replacement simultaneously.. She let me... Näytä lisää
HORRIBLE! The website is absolute crap, logins never work (haven't for OVER A MONTH), customer service is clueless or simply doesn't care, and a few items that were supposed to get delivered were not... Näytä lisää
Love our new area rug! It is absolutely gorgeous and fits in well with our home decor. Customer service is exceptional!!
Yrityksen tiedot
Yrityksen kirjoittama
Anything but ordinary. Step into our world of inspiration, get lost in the details and turn your home into a work of art.
Yhteystiedot
139th Street 1855, 90249, Gardena, Yhdysvallat
- 424-999-4626
- yourvoice@zgallerie.com
- www.zgallerie.com
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I had a great experience with Z…
I had a great experience with Z Gallerie thanks to their excellent customer service. I ran into an issue with my order, but their team handled it quickly and professionally. Liezel was responsive, understanding, and made sure everything was resolved smoothly. I really appreciated the care and attention they gave to making things right. It’s clear they value their customers, and I wouldn’t hesitate to shop with them again!

Vastaus yritykseltä Z Gallerie
The response to my was adecuate
The response to my was adecuate, AND with great manners

Vastaus yritykseltä Z Gallerie
The best Vase!!
Yes, very professional and prompt with addressing my issues and concerns. Not only was the customer service representative reaching out to me every day, they also reached out the day my vase was delivered to ensure that I wanted my item. I would order from them again

Vastaus yritykseltä Z Gallerie
New Shopping Experience
This was my first experience shopping at Z Gallerie.Unfortunately an item purchased was damaged during shipment and had to be replaced. Customer service was helpful throughout the process in resolving the problem.

Vastaus yritykseltä Z Gallerie
Looked for several years for the…
Looked for several years for the perfect coffee table and the Sequoia coffee table more than exceeded my expectation. It is an exceptional statement piece! The shipping was delayed however customer service representatives kept me updated every couple of days and were very friendly and easy to work with.

Vastaus yritykseltä Z Gallerie
I love me some Zgallerie!!
I love zgallerie and have been ordering from them for years. I have a lot of zgallerie items in my home! I love their nice selection and their great sales. I have always had excellent customer service whenever I call and no issues with returns. If items are damaged in shipping they send out a replacement right away.I have had nothing but excellent experiences with zgallerie.

Vastaus yritykseltä Z Gallerie
Perfect Gift for all occasions!
I was looking for the perfect gift for a friend turning 50! I wanted something different but useful. Found the perfect set of glasses. They were heavy and of great quality. The set of 4 was not overwhelming expensive and they were delivered on time and packed so nothing was broken.
I will always search first at Z gallerie when searching for the ideal gift for birthdays or weddings.

Vastaus yritykseltä Z Gallerie
Beware of return policy! VERY EXPENSIVE
Beware of return policy. I paid for shipping both ways but ZGallerie has the customer find their own return shipping. UPS ground was $57 for two pillows. Product quality was great but colors didn't match. I asked for help with shipping and they put me off for weeks. I eventually had to return the items on my own and it was a massive waste of money. THEN they offered to send me a return label but it was too late.

Vastaus yritykseltä Z Gallerie
Excellent service
Patrick was excellent in his service, very kind, and resolved everything very quickly.
Thanks.

Vastaus yritykseltä Z Gallerie
Awesome products and customer service
I've been a Zgallerie shopper for about 10 years now. I was so happy to hear about the Z VIP Rewards program. I had a few questions and the customer service team help me understand the program. Liesel originally assisted and Nica followed up to make sure all was well. Both have awesome customer service skills. I'm loving all my Zgallerie home decor.

Vastaus yritykseltä Z Gallerie
Great experience
I absolutely love my Alexandria Mosaic Coffee/End Tables.I also had a wonderful experience with customer service, who were quick to respond to my emails. Thank you!

Vastaus yritykseltä Z Gallerie
The support at Z Gallery was truly…
The support at Z Gallery was truly amazing! They went above and beyond any of my expectations. Mellow and Jason communicated effectively and often as I was trying to replace a piece of glass on a dresser that was five years old. They came thru for me in a huge way!
Thank you!

Vastaus yritykseltä Z Gallerie
Terrible !!!
What a disappointment this company has become! Terrible customer service. I bought all the pieces for my room, and they arrived completely damaged, broken, and the packaging didn't have a label specifying the weight and the delicate nature of the niche jewelry and the dress chest. The shipping company and Zgallerie don't respond.

Vastaus yritykseltä Z Gallerie
10/10 experience with Z Gallerie
My experience with Z Gallerie went amazing. Truly I tell you Liezel I, the customer service agent gives you nothing but QUALITY customer service. I purchased the ellipse vase and needed my address updated. She was so attentive with that and answering all my questions and concerns. The vase had some damage to it and I expressed that to Liezel and she was able to send me a replacement. I been wanting this vase for years and not only do I have it in my home now but I felt with this agent, I was talking to a friend! I’m so attached and will miss her lol I still highly recommend Z gallerie and will be purchasing more items in the future. 10/10 experience I love my Vase!! Thank you Z Gallierie and thank you Liezel I 🥲🩵 !

Vastaus yritykseltä Z Gallerie
I purchased the Aspar Sconce in the…
I purchased the Aspar Sconce in the larger size but recieved the smaller one. Upon trying to return I was given the absolute hardest time. I sent photos measuring the length, and they continued to say it was the accurate size even though the measuring tape showed otherwise. They ultimately did not let me return the item. I would think twice before purchasing from zgallerie. I definitely won’t be again.

Vastaus yritykseltä Z Gallerie
Paid for white glove delivery instead…
Paid for white glove delivery instead it was delivered in box left on porch no assembly nothing called to complain said someone would get back to me. This used to be one of my favorite stores never will I shop there again.

Vastaus yritykseltä Z Gallerie
Currently undergoing hostage negotiations…
Currently undergoing hostage negotiations with Z Gallerie over the second half of our order after some back and forth on delivery of a coffee table we ordered, we have confirmed proof of life with the shipping company. However, apparently, they state that they attempted delivery and we were not home. We have confirmed that they attempted delivery outside the delivery window provided to us, got the day correct but showed up earlier than expected. We are now at the point in the negotiations that they either want another $85 to deliver or a 25% restocking fee for a refund. We try not to negotiate with retail terrorists but the Z Gallerie negotiators assure us that they are working on a solution.
We did manage to safely secure the console we ordered; however, it had been tortured during its time with Z Gallerie and the shipper and was damaged. That negotiation effort resulted in a partial refund and I was able to repair the injuries myself instead of paying to have it shipped back.
We have found the customer service to be the only redeeming quality, thus the two stars instead of one. Unfortunately, Z Gallerie has not quiet figured out how to ensure a safe journey of products as they exchange hands and their policies make first time purchases, the only purchases new customers make.

Vastaus yritykseltä Z Gallerie
Z Gallerie has gone downhill
Z Gallerie has gone downhill. It’s so disappointing. I loved z Gallerie. I was in there so often the employees knew me. So disappointed since it’s all online. Not much new merchandise ever becomes available. 2/5 of my recent order arrived damaged. You can’t talk to anyone who can really do anything. Also recently ordered lamps and one came damaged. They didn’t replace it like they said they would. So sad because my house is nearly entirely decorated in Z. Miss the stores.

Vastaus yritykseltä Z Gallerie
A bit disappointing…
I purchased two abstract art pictures. Both were packaged completely different. One was fine, the other was damaged due to shipping. The frame was damaged. I called Z and they would not return nor replace the picture. They gave me a disappointing low resolution discount. Note, the damage was on no part my fault.

Vastaus yritykseltä Z Gallerie
Customer for many years in disbelief!
I have ordered many items online before the stores closed and after. Ornaments, throws, pillows (so many pillows!), king comforters and shams, a stunning 4’x4’ canvas, vases, Halloween skulls that were fragile glass, the list goes on.. I’ve only ever received 1 damaged item, and reached out to customer service, sent pictures, and they reimbursed me. Everything else I received was perfect condition, and the longest I’ve ever waited for anything was 3 months for my canvas, which was packed really well. I LOVE Z Gallérie! I’m not crazy about all the styles, but they have a lot that meet me sense of style when it comes to home decor. For years I’ve ordered with them. I’m shocked at all the negative reviews, and I can’t help but wonder if some are just angry in life? I mean, really..! It’s not amazon, guys, it will take longer to arrive. Trust the process!

Vastaus yritykseltä Z Gallerie
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