Zezgo Arvostelua 

Absolute scam! We thought we got a great deal with the flight/car bundle. Only $40 more. Well of course it is. First, it’s not at the airport, so you wait forever for a shuttle bus. Then, they need your insurance declaration page. Would have been nice to know ahead of time. Then you need $500k liability coverage which nobody has. So they try to make you pay $500 for their coverage. We said no thanks and left. Total scam! Tampa location.

I recently rented a vehicle from this company and had a very disappointing experience. Although I prepaid using a rewards card and expected some additional fees, I was blindsided by an extremely high insurance charge that had not been made clear during booking. I was told this information was “in the disclosure,” but the cost was far beyond anything I’ve encountered with other rental companies, where my personal or credit card insurance has always been accepted without issue.
The insurance fee alone was nearly the cost of another full rental. After a long day of travel with my children, I felt pressured to proceed rather than attempt to find another company.
Several other concerns stood out:
- The shuttle to their offsite location was in poor condition.
- Customer service was unfriendly and unhelpful.
- Phone numbers and website links led nowhere, making the company difficult to contact.
- The facility itself felt run-down and unprofessional.
- The vehicle had low tire pressure on all four tires, and the fuel tank was not full despite being told to return it full.
While the car itself functioned fine, the overall experience felt misleading and poorly managed. I would not rent from this company again.

I only wish I had come across the many other negative reviews beforehand. My rental was at their Tampa Bay, Florida location which isn't even on the list here.

Do not trust this company. Conveniently, when you call their number, no one is available, and when instructed to leave a message, the voicemail is full. Definitely the intention is NOT to NOT TAKE ANY CALLERS.

$515.92 charge for insurance even though we had stacked coverage for way over what they said we needed with State Farm. This is a rip off and they get you away from the airport with no car rental places near by! Avoid, do not rent from them!!!

I purchased my rental package through Expedia. When I arrived, I had to pay another 300+ dollars on top of what I already paid through Expedia. Absolutely DO NOT rent from these scammers no matter what! This is the one by Tampa airport. I was supposedly supposed to get 100 dollars of that back and am currently working to dispute these charges with my credit card company and Expedia. This is absolutely criminal!

I prepaid for a 10-day rental thru Expedia. After a 2 hour wait to be picked up from the airport, I was anxious to get my vehicle and be on my way - I was late for an appointment. I provided my proof of insurance at check-in but was told there was a problem. The rep said I needed a minimum of $500k coverage to rent the vehicle and it was in the contract. The contract stated I needed to 'provide proof of insurance and there may be local requirements'. I didn't see the problem because my policy has more than enough coverage to meet their requirement. After a minute or two the rep responded that 'it doesn't matter how much coverage I have if I wanted to rent the car the additional charge would be almost $700'. The location is offsite from the airport and there were no other cars available to rent from other companies - plus I had already prepaid for the rental. I told them I would take the car but fight the additional charges. I fully intend to report the incident to the BBB. Be very careful in dealing with this organization and their unethical behavior.

Please don't rent from this company. They charge a US$1,000 deposit regardless if you have a credit card or not. They will return that money back after 6 to 10 days.
The "girl" at the counter (she was probably 15 or less), was so rude and disrespectful. With a huge attitude and she would not look at us when we were asking her different questions about the rental we had paid for through Expedia. She sat there like a Parrot repeating over and over the same thing, "you should of read through our website before coming here to rent a car", scrolling through her computer and not even looking at us.
We had a really bad experience with this company. We ended up not renting from them and we went to Hertz. I stil don't get my money back. Thankfully at Hertz they know what they are doing and have qualified people to help their clients.
Claudia

Bait and switch are only option; Fine print is not available until you arrive at your remote location for the vehicle.
Shuttle service was not present, and I had to call, eventually they arrived and took us offsite to an obscure site that was transient in nature. I had to find my way around inside the building and arrived at a back office with a counter and everything else blocked off with partitions.
I noticed a photocopy paper sign on the counter with insurance requirements that were odd at best. When I addressed them with the person who showed up at the counter, they said it may be a typo. In either case they asked to see my declaration page of my insurance which I showed them on my mobile phone. They asked me to look at my phone so they could verify the policy to which I agreed. They then using my phone, entered something into their computer and said I owed them another $290 for one fee and another $12 for another fee.
I left and called for an Uber.

Unfortunately I can't give "0" stars. When we landed at Tampa International, it took well over an hour for a shuttle to pick us up along with many other customers waiting for them as well as they indicated they would. It didn't match the description as indicated by them in Expedia as a "black shuttle". The shuttle actually was a white one with their name on a magnet sign on the side of the van.

Once we completed the 15 minute drive the location looked like a towing yard! There was at least 2 if not 3 other rental car businesses within the same building.

We got out of the shuttle and went into a multi room building and there was another rider asking what are these fees for?? The customer turned around and told us they are charging extra for tolls and much more. We finally get to the counter and we are told we need to pay an extra $600+ for a $600k liability insurance package plus purchasing even after giving them my USAA insurance information. Also keep in mind I paid for additional insurance through Expedia and also have my own auto insurance. I immediately asked for a refund in which they couldn’t do and told me to contact Expedia. I called Expedia and explained what happened and they happily refunded me. DO NOT RENT FROM ZezGo. We went to Enterprise. The Location in reference was the Tampa Bay FL location.

This is the worse rental agency I’ve ever dealt with, they’re lazy, unprofessional, and somewhat rude! They lie and almost make you purchase insurance, they even have virtual agents who are not even on site!! Then the hidden fees are ridiculous

DO NOT RENT EVER FROM HERE!!!!! 0 stars. Absolutely rude and disgusting staff. Demanding I pay $2000 for security deposit plus demanding I pay their insurance (even though I had my own policy) or they won't rent. They told me they "ran my policy number" and said my coverage is missing a lot of things so I would have to pay theirs. I never gave them my policy # so when I asked them what policy number they ran he said "oh I just had it here I must've lost it" then I said ok I'll wait until you find it. Then said was it 1122? LMAO absolute jokes. Not to mention no one physically works there, you have to talk to someone through a virtual TV so when I asked if he could clarify or email me the company's policy since they were demanding so much money, he said "ok clearly you don't want a car, I'm canceling your reservation" and hung up on me LOL. Idk how they're a business. Everyone on my shuttle dealt with the same thing and all walked out without a car. No one wanted to rent with them or trust them with their credit card. Everyone ended up back at the airport to rent from another company.

SCAM - DO NOT USE!! We ended up with Zenzgo from a booking with Expedia. Us, along with 6 other families coming from Tampa Airport, could NOT get a car. Price changes, they want to add another $500/week ON TOP because you have to pay for their insurance. Read other reviews they all say the same thing!

Hidden fees, I have always used my car insurance to cover rental car, counter help said it wouldn't work with them. Don't waste your time or money with this company. I am a Florida resident with Florida coverage and rented in Tampa Florida.

I did not have my personal insurance policy number available at the time of rental on a Saturday evening. (I have rented vehicles in the past from several different companies and was never asked to provide a policy number.) I told the rental agent that I could provide the number on Monday once I contacted my insurance company but he said no. I suggested several reasonable alternatives to the rental agent which were all unacceptable to him. He would not let me have the vehicle unless I paid for additional insurance. When I asked about canceling the reservation, he told me there would be no refund. The rental agent was rude and extremely unhelpful. When I contacted the main office after returning home, I was also denied any type of refund. In my opinion, this company does not care about the customer and is more concerned about making money as evidenced by their overly strict policies. I do not recommend using this company; there are many other rental car companies with whom I've done business and have been very pleased with the service provided. I was also surprised at being charged a $1,000 deposit! If enough people boycott Zezgo car rentals, maybe they will get the message that they need to seriously improve their customer service and make their policies more user friendly.

Warning: Zezgo is a dishonest company. They took my money and refused to return it. Be extremely careful.
We rented a car from Zezgo Car Rental in Orlando for a few days, and it was a very bad experience from start to finish.
The cars are very old and clearly not well maintained.
We were charged hidden fees at the office, after arrival, when we had no other realistic option.
The worst part: they kept our money.
They took a $1,000 deposit and told us it would be refunded within 5 days after returning the car. That never happened. The money was not refunded at all.
We had to file a bank chargeback to get our deposit back.
This experience was stressful, disappointing, and completely unprofessional.
Never rent a car from this company. I would not recommend Zezgo to anyone.

IMPORTANT PLEASE READ, WOULD BE A 0 STAR. I highly advise not renting from Zezco. They claimed points for a free car for them and then arrived there and had to pay $700 in insurance. The drivers are very dangerous, they text and drive. The place also is in the middle of no where and won’t take you back to the airport after they tried to scam you of your money.

Zezgo is a Giant SCAM, the shuttle driver from Tampa airport was wreck less texting and on the phone and almost got us into an accident. Upon arrival it was brought to our attention that you have to use your own rental insurance that must have a 500,000 coverage policy and only excepts minimal insurance companies. The alternative was paying $680 upfront to use their own insurance. This was not disclosed at any point in booking. Me and my pregnant sister did not want to follow through with the rental and they would not shuttle us back to the airport. We had to call an uber and rent elsewhere. DO NOT RENT FROM ZEZGO they are a bunch of SCAM artists.

I'd stay away from this company.

They claimed our insurance (Liberty Mutual) was not good enough, and the first car they rented us had a non functioning AC. The second car got a flat tire and the insurance they made us pay for did not cover roadside assistance. Luckily, Liberty was able to repair our tire.

I agree with the comments. DON'T let a bundler like orbitz trick you into using this service. Stick with more established companies.

This place is a joke I paid 2 months in advance with our flight now we up here to pick the rental car they want $600 extra on top of what I paid ,, no one answers the phone I can’t even get a refund, this a money laundering operation like I’ve never seen took 45 m for a shuttle to pick us up ,, this place is a joke, go rent a car in front of the place it’s called ex right cars , got us a car didn’t scam up now hope Expedia will give are refund this should be illegal

Believe all these reviews. Hidden fees, inconvenient locations, a virtual rental experience, shady insurance scams. It’s amazing Expedia can claim to value customers and steer people to this criminal operation.