Zaxby's Arvostelua 

We had a great experience at the Zaxbys on Jeffersons Ave in Newport News. Great management and fresh food.

The cobb salad I ordered should have been thrown in the garbage bin day's prior instead of selling it to an unsuspecting customer. Just laziness.
I didn't even have to remove the lid to see that it was spoiled.
Maybe making a simple salad to order might be less expensive and wasteful to both the customers and the company. Shameful.

1100 Sedalia Crossing Ln, Whitsett, NC 27377
CHECK YOUR ORDER BEFORE YOU LEAVE THE RESTAURANT!! I ordered a Zaxby’s Grilled House Salad with extra tomatoes and extra cucumbers. My salad had six chunks of grilled chicken, eight small, thinly sliced tomatoes, and eight chunks of cucumber. They neglected to put the cheese and French-fried onions on it. I also ordered a grilled chicken sandwich with no dressing, and they put so much dressing on it that the bun was soggy and dripping, and they charged me for a meal. I also ordered a grilled chicken meal and received a spicy fried chicken sandwich with overcooked fries.

The restaurant would not answer its phone despite being called around 20 times. The next time we returned, the manager offered us a “generous 10% discount” off our next meal. Someone needs to teach that manager about customer courtesy and customer satisfaction. Evidently, she missed the days when those courses were taught.

My goal now is to find out who the franchise owner is and let them know.

The location at 5970 State Bridge Rd, Duluth GA is very unprofessional. The night of 10/8/25, I placed an order online. When I went in, I left my phone in the car. They had a station set up to pick up orders, the manager starts asking me for information and when I said I have my purse which has ID, she followed me to my car to look through my phone to search for the online order. The question is do they do that to everyone or was it just me? What if it's busy like during a lunch rush? Why not keep all orders behind the counter? If they don't do that to everyone, was it racial profiling. A picture ID verifies my name matches the name on the order. Following people to the car can get dangerous.

This is the second time getting a kickin chicken sandwich here and had to eat it with a fork because the whole plate was covered in sauce.

I spent $40 on a DoorDash order on yesterday and the food was terrible! I ordered fried pickles and a 4 piece chicken tenders. I also had a strawberry lemonade. The fried pickles were soggy and so salty until I couldn’t eat them. The chicken tenders were swimming in grease, and overly salty with lemon pepper seasoning. The strawberry lemonade was awful, it tasted like it had a 2lb. bag of sugar in it. The food quality and the taste has declined drastically! I wouldn’t recommend this place to anyone!

Location: 6671 Tara Blvd, Jonesboro, GA 30236
This place needs to be investigated. I will do everything in my power to see it happen. Customer service is a complete joke. Customers are not treated equally. I saw the GM (Keira Glover) cussing at a customer while the other workers were trying to stop her while telling the customer she had just had a “bad day” They ended up giving the customer the money back and cookies while the customer was shaking all because they gave one customer a free sauce but would not offer her the same. She said she would leave a review and that is what caused the GM (Keira Glover) to start screaming and cussing. This is unacceptable it does not matter how hard your day has been you do not treat people that way no matter what. If you do not have self control in a high stress environment customer service is not the job for you. Do better Zaxbys.

Very rarely go to Zaxbys any more when I come to Springhill Fl to visit my family. This is the second bad experience. Got a Cobb salad last nite and started to eat it and low and behold there was a Black Ant crawling inside. Well that just turned my stomach and I just threw the salad out!!! Dont think I will be going back to this location again!!

I have photos and videos of the food

The Zaxby’s in ShelbyvilleTennessee has gone down drastically. Overcooked chicken salad and portion sizes get smaller every visit. I actually had to add lettuce to my Cobb salad when I got home with it.

The food is always so good from here!!!

Since the change in the black and blue salad I've lost interest in eating there. It said had buffalo sauce but my whole salad was swimming in it. I didn't even half. I threw it away.

Ordered, our food for dine-in then it goes downhill from there:
*brought our food in to go containers but still got charged "hospitality tax".
*one order came without fries.
Second order was "grilled chicken, no fried onions & no cheese". Instead it came with fried chicken nuggets. Took it back. Second attempt was grilled but full of cheese. Took it back. Third attempt came with fried onions. It was brutally apparent the cheese was picked off by hand bc underneath the salad was lots of cheese. I didn't want more fingers rummaging through my food so I picked off the fried onions AND rest of cheese. The person taking the order "Eli" rung up the order correctly according to our receipt (ID:AAADEM5CALCD North Augusta, SC). Whomever prepared the ordered was not fully there or not capable of fixing a salad. There needs to be better supervision.

I’m giving Zaxbys a 3 because of the fact that they do have a great product, however I always order through DoorDash and I get the hottest sauce every time. The problem is consistency, sometimes it’s coated with sauce which I prefer to dip in ranch and sometimes they’re plain with a sauce packet that’s not the hottest sauce. I have to be honest, this really pisses me off with Zaxbys and the inconveniences is the most annoying and ridiculous thing a business can do. I blame management for the likelihood that different employees are getting different training and that is management’s fault. I just feel like it’s so easily fixed but it continued until I finally stopped spending money with them which is a shame

The only thing big about the Fajita Quesdallia is the PRICE, ALso if you noticed the man they used for the commercial is very short

This is for the location at 4409 Hugh Howell Rd in Tucker, Ga. I bought a Cobb salad. The only thing that was on the salad was lettuce and old chicken. It’s just shameful what these people get away with…other than our money! Won’t be going there again. In closing, I went inside instead of the drive thru, but I got it to go. It’s obvious that is when they pass off their old food to the customer!

ZAXBYs in Shepherdsville Ky is another looser for the area. Cobb Salad for $12.00 was served without the cucumbers, carrots, cabbage, or bacon. What was left? Those canned fried onions, chicken, lettuces and minimal cheese. Oh and small bits of tomato. No Cobb salad received here. Is it training of personnel or cheating the customer? Won’t be back.

Ordered a salad with fried chicken, got nothing but the end pieces of chicken and a whole package of lettus and 3 pieces of tomatoe. offal place for a salad.

Enjoyed a nice evening out. Restaurant was clean. Cashier very polite. Food was very good! Tenders were hot and juicy! The HHM is my favorite. Love dipping the fries in Zax sauce.

Just so so food i much prefer canes. And they're pretty much price gouging with their small portions.