Your Travel Mates Arvostelua 

Vastaus yritykseltä Your Travel Mates

29.3.2025

Hi There,
We acknowledge your concerns and want to clarify a few points regarding our policies. Upon registration, you agreed to our Terms & Conditions, which explicitly outline our pricing structure, credit system, and refund policy.

Upon review, I determined that your account subscription has been cancelled as per your request and your refund request was not granted because all credits were fully used, as stated in our Refund Policy, which specifies that refunds are not issued for consumed services. Additionally, subscription renewals are processed automatically, as disclosed in the terms, and cancellation options are available within account settings before the renewal date. However, as a consideration, we have added some complimentary credits on your account which you also alreayd entirely used up.

Our platform is designed to provide various communication options, including live streams and messaging, with real members. If you have concerns about specific interactions and would like to reclarify some billing concerns, we encourage you to report them through our support team via email at support@yourtravelmates.com for review.

We appreciate your feedback and remain committed to providing transparency in our services.

Vastaus yritykseltä Your Travel Mates

22.3.2025

Traduzido no aplicativo:

Olá, América,
Sinto muito pela sua experiência e entendo sua frustração. Levamos as preocupações sobre perfis falsos muito a sério e nunca é nossa intenção que ninguém se sinta enganado. Temos políticas rígidas para garantir que os perfis sejam legítimos, mas entendemos que problemas ainda podem surgir.

Quanto à sua solicitação de cancelamento, pretendemos processá-la o mais rápido possível, mas esteja ciente de que pode levar algum tempo para ser analisada. Se você ainda estiver esperando ou tiver mais perguntas, recomendo fortemente entrar em contato com nossa equipe de suporte diretamente em support@yourtravelemates.com para uma resolução rápida.

Seu feedback é incrivelmente valioso para nós e continuaremos trabalhando para melhorar a plataforma. Obrigado por compartilhar suas preocupações.

Vastaus yritykseltä Your Travel Mates

17.3.2025

Hi Alex,

You mentioned feeling unsure about some members—and I hear you. When you’re looking for something real, the last thing you need is doubt creeping in.

For years, we’ve been bringing people together, and we don’t take that lightly. Every confirmed profile here belongs to a real person—we verify identities. ✅ We don’t just say we’re a safe place to meet someone special—we make sure of it.

And if we discover that someone here is violating the rules? 🚫 They’re out. No second chances. And of course, you’ll get back every credit you spent on them—because fairness matters. ⚖️

However, if you do not want to worry about the legitimacy of the members you are corresponding with you may simply limit your communication to Verified accounts, those with certified blue button on their Name.

Check out our Anti-Scam Policy . It’s proof that we’ve got your back. 🤝

Moreover, I would like to confirm that using certain services costs a fixed number of credits that you buy separately from membership. All of these information was provided on the purchase form and is always available in the terms of use agreement.

I’d really love the chance to fix this for you. 💞 I know what brought you here in the first place—hope, excitement, the chance for something real—and I’d hate for you to leave feeling disappointed. Let’s figure this out together. 💫

No matter what, I’m wishing you love and happiness. 💕

Vastaus yritykseltä Your Travel Mates

12.3.2025

Hi John,

Thank you for reaching out. I’m sorry to hear about your frustration. We fully understand your desire to communicate more securely through email, and we take privacy seriously.

It’s possible that the individual you’ve been speaking with may not be aware of the platform’s communication policies, or there might have been a misunderstanding. We strongly advise against continuing conversations that make you feel uncomfortable or uncertain.

To ensure your safety, please report this interaction to our support team at support@yourtravelmates.com, including any details of the conversation. We will investigate the matter and take appropriate action.

Your safety and peace of mind are our top priorities. We appreciate your vigilance in helping us maintain a secure platform.

Vastaus yritykseltä Your Travel Mates

Päivitetty 4.3.2025

Traduit dans l'application :

Bonjour Klara,

Nous sommes profondément désolés d'apprendre votre expérience et nous comprenons à quel point il peut être bouleversant de se sentir trompé. Notre mission est de créer des liens significatifs dans un environnement sûr et authentique. Nous prenons au sérieux les accusations d'escroqueries et avons mis en place des mesures strictes pour surveiller et supprimer les faux profils. Si vous avez rencontré une activité suspecte, veuillez signaler ces profils immédiatement à support@yourtravelmates.com. Notre équipe est à votre disposition pour enquêter en profondeur et prendre les mesures appropriées.

En ce qui concerne vos problèmes de facturation, nous comprenons votre frustration et souhaitons vous aider à résoudre ce problème. Veuillez contacter notre équipe d'assistance avec les informations de votre compte et nous examinerons votre cas en détail. Nous nous engageons à faire preuve de transparence et d'équité et nous travaillerons avec vous pour répondre à vos préoccupations et nous assurer que tout est réglé.

Vos commentaires sont inestimables et nous voulons que cela soit bien pour vous. Faites-nous savoir comment nous pouvons vous aider à restaurer votre confiance dans notre plateforme.

Vastaus yritykseltä Your Travel Mates

2.3.2025

Hi There,

Thank you for reporting this concern. I am sorry that you have encountered such situation. Despite the strict implementation of anti-fraud measures, there may be some occasions that there are members that tend to breach the policies in the platform. Having said so, I strictly recommend to contact us at support@yourtravelmates.com.

In order to process this complaint, we need to first have any supporting material you have that we can submit to the verification team.

*Profile Link or ID number for each member
*Screenshots of suspicious conversation
*Time and date of correspondence
*Any further evidence that the profiles are dishonest.

Do be informed that we have anti-scam policy implemented in the platform to make sure that we can have a secure community. Misidentification ((i.e., someone who uses another member’s profile without permission to communicate with you). We will surely reimburse all credits you incurred communicating with this member and ban the member permanently given that they have a confirmed profile status) is one of the grounds of such policy thus we'll be waiting for your email to make sure this concern is responded with urgency.

Vastaus yritykseltä Your Travel Mates

2.3.2025

Hi Kate,

We understand your concerns and appreciate your feedback. YUpon checking through your profile ID, I have determined that You’ve been in contact with us for multiple times on multiple days, during which we have explained the credit system and addressed your concerns. We also requested that you file an official complaint regarding your suspicions, along with relevant proof, so that we could fully investigate the situation. Unfortunately, we have not yet received the necessary documentation to proceed. Please note that we are committed to ensuring a safe and positive experience for all our members, and we encourage you to provide the requested information so we can take appropriate action. Your well-being is important to us, and we look forward to resolving this matter with your cooperation.

Please contact our support team directly at support@yourtravelmates.com aong with relevant deails, and we’ll be happy to assist you further. Thank you for your feedback.

Vastaus yritykseltä Your Travel Mates

26.2.2025

Hi Virginie,

We’re truly sorry to hear about your experience and take your concerns seriously. Your safety is our top priority, and we actively work to prevent any harmful or unsafe behavior on the platform.

While video chat offers a chance to see your partner, verify their identity, and converse in real-time, we understand it may not be suitable for everyone. Therefore, I'm pleased to inform you that there are three ways to avoid video chat requests from random members:
1. Blocking the said member;
2. Hiding your profile;
3. Turning off the camera for the app.


If you didn’t receive a response from our support team, we sincerely apologize—please contact us again at support@yourtravelmates.com, and we will prioritize assisting you.

We also recommend reviewing our safety guidelines and reporting any suspicious activity so we can take immediate action. Your feedback is vital in helping us improve, and we’re committed to creating a safe, secure space for all members.

Vastaus yritykseltä Your Travel Mates

Päivitetty 24.2.2025

Hi Diva,

Thank you for your feedback. We're sorry to hear about your experience. At yourtravelmates.com, we strive to provide a platform for genuine connections and take reports of fake or suspicious profiles seriously. We are constantly working to improve the user experience and address any concerns related to inactive accounts or misleading interactions.

Regarding the credit system, it is in place to offer access to various features, and we understand that pricing may not be ideal for everyone. To maximize savings, consider selecting larger packages, as they offer a reduced rate per credit compared to smaller ones. Additionally, we recommend prioritizing online chat for optimal value.

We appreciate your input, and we encourage you to reach out to our support team at support@yourtravelmates.com if you have specific issues regarding your account or credits.

Vastaus yritykseltä Your Travel Mates

23.2.2025

Thank you for sharing your experience with us.

It sounds like you entered into this experience with an open heart and genuine intentions, which is truly commendable. Unfortunately, things took a turn towards excessive costs and expectations that didn't align with your initial expectations. It's essential to prioritize your own well-being and financial security above all else.

However, it is essential to remember that while we encourage members to prioritize their safety and privacy, we understand that some including you may prefer to communicate through other channels hence we provide our members to practice full freedom to decide on their own.

Hi There,

Thank you for your feedback. We're sorry to hear about your experience. At datemyage.com, we strive to provide a platform for genuine connections and take reports of fake or suspicious profiles seriously. We are constantly working to improve the user experience and address any concerns related to inactive accounts or misleading interactions.

Regarding the credit system, it is in place to offer access to various features, and we understand that pricing may not be ideal for everyone.

If you encounter suspicious profiles, report them at support@yourtravelmates.com so we can investigate further.

Vastaus yritykseltä Your Travel Mates

22.2.2025

Hi Louise,

Thank you for sharing your experience with us. We appreciate your feedback and apologize for any frustration you've encountered. We strive to provide a diverse and active community of members, but it sounds like we've fallen short of your expectations in several areas. Regarding location, If you have any preferred parameters, customizing your "search" or "Let's Mingle" panels is key. However, If you do not want to worry about the legitimacy of the members, limit your communication to Verified accounts and regarding the interaction you have encountered that made you feel uncomfortable or if you suspect one to be concerning, contact us at support@yourtravelmates.com.

Vastaus yritykseltä Your Travel Mates

22.2.2025

Hi Mara,

We’re really sorry to hear that you feel this way. We take concerns like yours seriously and strive to provide a safe and transparent environment for all users. If you feel there are issues with how conversations are managed or the platform itself, we strongly encourage you to reach out directly to our support team at support@yourtravelmates.com so we can investigate and address any problems you're facing.

Your feedback is important to us, and we’d appreciate the opportunity to improve your experience.

Vastaus yritykseltä Your Travel Mates

22.2.2025

Hi Georgia,

We completely understand your concerns, and we’re sorry for the frustration you’ve encountered. At yourtravelmates.com, we take scams very seriously. Our platform follows a strict anti-scam policy to protect members from deceptive activities. We always encourage users to report any suspicious behavior, and we investigate these concerns thoroughly.

Regarding your situation, we assure you that your profile has been deleted as requested. If you have any further concerns or questions, please don’t hesitate to reach out at support@yourtravelmates.com. Your feedback is important, and we’re here to support you.

Vastaus yritykseltä Your Travel Mates

Päivitetty 19.2.2025

Hi Bien,

We’re really sorry to hear that the conversation experience wasn’t up to expectations. WOur goal is to provide meaningful and helpful interactions, and we understand how important it is for communication to stay on track. Our team is working on improving the system so that it can better follow the flow of your conversation. If you’re still having issues or want to share more details at support@yourtravelmates.com, we’d love to hear from you directly so we can make things right. Thanks for being honest with us

Vastaus yritykseltä Your Travel Mates

12.2.2025

Hi Lorrie,

We’re sorry to hear about your experience, and we completely understand your concern. It’s possible that the automatic refill option was activated when you made your initial purchase, which can lead to additional charges once your credits run low. Indeed, using certain services costs a fixed number of credits that you buy separately from membership. On the surface, once you run out of credits, you will need to top up to continue using the services.

This automatic refill option can be turned off at any time through your account settings. Please contact us at support@yourtravelmates.com if you need help with this or would like tips on how to make your credits last longer. We’re here to help! Thank you for your feedback!

Vastaus yritykseltä Your Travel Mates

Päivitetty 12.2.2025

HI Diane,

We’re truly sorry to hear about your negative experience. We understand how frustrating it can be when things don’t meet your expectations. Our goal is to provide a genuine and enjoyable experience for all users, and we take concerns like yours seriously.

Regarding the credits, the platform works on a pay-per-service model where certain premium features require credits, which are separate from membership fees. If you're running out of credits quickly, we'd be happy to provide tips on how to make them last longer. As for the subscription, it’s important to review all pricing details before making a commitment, and we apologize if that wasn’t clear.

Please reach out to support@yourtravelmates.com if you’d like assistance or need help with your account. We’re here to assist in any way we can. Thank you for sharing your feedback.

Vastaus yritykseltä Your Travel Mates

9.2.2025

Hi Chaiwa,

We’re really sorry to hear you feel that way. We understand your concern about credits, and we strive to be transparent about how our paid features work. Thus we have clarified the system on the "Terms of use Agreement" provided upon registration.The credits system is in place to give members access to premium features, but we definitely want to make sure you feel you’re getting value for your money. If you have any questions or need assistance with your subscription, please reach out to our support team at support@yourtravelmates.com along with your profile ID (Located on top of the profile menu bar)—we’re here to help!

Vastaus yritykseltä Your Travel Mates

9.2.2025

Hi LF,

We’re sorry to hear about your experience and understand your frustration. Yourtravelmates.com does not engage in deceptive practices, including using bots to manipulate users. Our platform is designed to foster real connections, and we are committed to transparency in our pricing structure. Any credits you purchase are used for communication with real members, not for artificial conversations.

If you feel your experience hasn’t aligned with this, we encourage you to contact us at support@yourtravelamates.com directly so we can investigate and address the issue. We’re dedicated to ensuring that every user has a fair and enjoyable experience, and your feedback is invaluable in helping us improve. Thank you for sharing your concerns.

Vastaus yritykseltä Your Travel Mates

4.2.2025

Hi Olivia,

We’re really sorry to hear you’ve had such a frustrating experience. We truly value all feedback and are committed to ensuring a positive and safe environment for all members, however, upon checking you refused to proceed with the investigation and resorted to deleting your account with Chat case reference 09029030. Regarding the Purchases, upon review all the purchases on your account were manually authorized by the cardholder. We understand how disappointing it can be when things don’t meet your expectations, and we want to make things right. Please reach out to our support team at support@yourtravelmates.com again directly if you ever would like tto discuss your concers further. We’ll work with you to resolve any issues and make sure your concerns are addressed as quickly as possible. Your satisfaction is important to us.

Vastaus yritykseltä Your Travel Mates

1.2.2025

Traduit dans l'application :

Bonjour Laure,

Nous sommes vraiment désolés d'apprendre votre expérience négative et nous comprenons votre frustration. Il est important pour nous que les utilisateurs se sentent en sécurité et vivent une expérience authentique. Si vous avez rencontré des problèmes de phishing, de spam ou autres, veuillez les signaler immédiatement à notre équipe d'assistance à l'adresse support@yourtravelmates.com afin que nous puissions résoudre le problème.

Pour supprimer votre compte, veuillez suivre les étapes dans les paramètres de l'application ou contacter notre équipe d'assistance pour obtenir de l'aide, et nous vous guiderons tout au long du processus. Vos commentaires sont inestimables et nous voulons faire en sorte que les choses s'arrangent pour vous.