Yoursuper Arvostelua 

I purchased the mello yellow product which arrived super fast ..very impressed but don't expect to hear from customer service..I thought it might have been a scam cos I saw the add on Instagram it's not tho the bundles are expensive. supplements can only do so much but I'm happy

Fortunately, I have not had any problems with customer service as of yet. Also, after 5 days of using these products in my smoothies, my energy has more than doubled and I lost 5 pounds in a week. I was already eating well but have been lacking energy since I hit my 40’s and have struggled to lose weight. I love the taste of their powders. Much better vegan protein than I have found anywhere else.

I think this company probably has good intentions, and is doing something good in the world with their business model. But the problem is that they really market themselves as a transparent business, saying that their supply chain and ingredients are completely transparent and trustworthy compared to other superfood companies. They emphasize that all their products are tested by an independent third-party laboratory for safety and potency. But when you ask questions like- how much arsenic is found in your Plant Collagen, which contains rice bran solubles (known to contain high levels of dangerous arsenic), they say they are unwilling to share those numbers, but to rest assured that they would never sell a product that Michael and Kristel wouldn't use themselves. I honestly don't understand why we should feel all warm and fuzzy about a "third party" and "independent" lab testing their products, when we still have to "take their word for it" on the results of said tests. If I'm taking "YourSuper's" word for it, then what's the point of outside tests? Just do the tests in house if we aren't going to be privy to the unbiased results. If you go as far as to make it sound like the results are unbiased, but you don't share the results, then your advertisements of transparency are false. For a company that is marketing to people who are trying to improve their health, not being transparent about serious and valid concerns of products that consistently contain high levels of arsenic, is a very shady way to do business.

I have looked into a variety of other superfood companies. There are some that operate in the same way (claiming to have third party testing done, but unwilling to share the results), and there are also companies who have third party testing done, and offer to send results to anyone who asks for them. So it is possible, and there is precedent for sharing this information with customers. This leads me to believe that companies like YourSuper which do not share their test results are not operating with the highest level of transparency, and thus should not mislead customers by claiming to be such.

This is just one example of several issues with transparency that I had with this company. In the end, I am returning the products I ordered because I cannot be certain that they are safe longterm.

Moon Balance is a dreadful tasting product and absolutely not how it is described on the website.
I believe whilst some of these products might be beneficial, the manner in which they are marketed is disingenuous.

I prefer dealing with a company who would tell me that their product tasted like dirt - not one who passes it off as tart lemonade. Proceed with caution or a very strong stomach.

I have ordered products from their European site and the package arrived within a week, even with a little recipe booklet.
Products are amazing and very tasty, easy to put into a daily routine and make for a quick and healthy fix in a day.
I am not looking into membership since I want to use the products at my own pace, but the plain order process I am very happy with.

Horrible Customer Service. Ordered a book by mistake twice and they sent it anyway even though I emailed them straight away. They said they will refund me for postage but only gave me 50p in points! Emailed them several times and Anna kept saying they cannot do anything. After trying to reach out to them on social media several times Daniel (Customer Experience Specialist and Sales) said will call me- only called me once and I missed the call as I was at work (I am a key worker). Stopped replying to my emails and never tried to call me again. Their customer service is a joke!!!

Absolutely shocking service. I ordered an immunity bundle at over £120. It came on time.No issues with that. One of the products was in terrible condition. I wrote an email within 3 hours. Took nearly two weeks to respond for “Patty” to say that it was a minor issue and to shake. I sent photos saying the powder was a hard solid chewy lump. Another 10 days to say that they would issue a replacement when they decided what was best for me ???? That was over 2 weeks ago. I replied to a survey on customer service that it was terrible. Another automated response saying that I could have a free item. Wrote again saying that I’m still waiting for my original replacement. No response. No goods. No service. Nothing. They have great marketing but zero customer service and the goods are shaky and sub standard. Avoid at all costs, I’m sorry to say

I had written them a month ago and they (Patty) had confirmed via email that they had canceled my subscription, now I get another email that they had reactivated it. Without even asking me! What??? There seems to be no way to get out of this membership and it seems impossible delete my account. Stay away!

Loving the products. They dont claim to due more than they actually DO. They taste good. Some ofcause better than others. I like the way Mellow Yellow support the immunsystem by being high inti-inflamatories. Also I love the way it activates the digestion system.

They are claiming to be able to cure colds in less than two days and also protect against Covid-19 in their Facebook ads. That anyone buys this snake oil is beyond me.

Great products. Great service. Nothing to complain about at all!