YourShortlist®  Arvostelua 801

Encantados con YourShortlist y con el agente que tenemos asignado, Samuel Sanchez. Hace un seguimiento perfecto y me ahorran mucho tiempo en la búsqueda de nuevos proveedores. De momento, gracias a ellos tenemos copias de seguridad en la nube. Seguro que pronto tendremos algún servicio más implementado en nuestro sistema. Por favor, seguir así

Title: Serious Concerns About Transparency, Ethics, and Employee Care.

As a former employee of Pursuit Marketing/YourShorlist, my experience revealed significant concerns about the company’s commitment to trust, transparency, and ethical business practices. Below are some observations I feel are important to share.

Key Areas of Concern

Trust and Transparency in Business Practices:

Employees were often asked to represent top-tier software providers under the guise of a shadow company, a practice that raises serious ethical questions. Furthermore, leads generated through these efforts were allegedly resold multiple times without the original client’s consent, potentially violating agreements and creating a poor experience for both clients and prospects.

GDPR Compliance Risks:

The repeated use and resale of lead opportunities, often without explicit permission from the original client, raises concerns about compliance with data protection regulations, including GDPR. A clearer commitment to legal and ethical data handling practices would significantly improve the company’s reputation and client trust.

Neglect of Duty of Care for Employees:

Workplace practices often lacked support and transparency. Employees were subjected to delayed or denied holiday approvals despite following proper processes, leading to unnecessary stress and hardship. Additionally, the lack of clarity in bonus and commission structures, coupled with delayed payments and inconsistencies in pension contributions, created a culture of uncertainty and mistrust.

Contractual and Ethical Obligations:

Instances of contractual changes without proper communication, and discrepancies in the enforcement of statutory rights such as minimum wage back-pay, reflect poorly on the company’s commitment to employee welfare and legal compliance.

Workplace Environment and Culture:

The company fostered a culture where employees were hesitant to voice concerns due to fears of being ignored or retaliated against. HR responses were often inadequate or dismissive, contributing to a lack of trust in internal processes.

Positive Potential:

The companies have clear strengths in lead generation and fostering a high-performance sales culture. However, addressing these serious issues—particularly those related to ethical practices, transparency, and employee care—would be crucial for building long-term trust with employees, clients, and partners.

Final Thoughts:

A commitment to ethical business practices, compliance with data protection laws, and improved employee care could significantly enhance the company’s reputation and workplace culture. It is my hope that YourShortlist and Pursuit Marketing and the 4iCG holding group takes these concerns as an opportunity for meaningful improvement.

Nos atendió Samuel Sánchez, y estamos encantados con el trato recibido. Profesional y cercano nos explicó todo detalladamente.

Creo que el servicio que proporciona YourShortlist ayuda mucho a enfocar la búsqueda de servicios en un mundo en el que hay infinidad de opciones. Facilita y además sirve para ser más eficiente a la hora de lanzar un proyecto. Muchas gracias a Samuel Sánchez que fue el consultor que me ayudó.

Por que la persona que me ha atendido ha tenido una actitud proactiva

Asesoramiento personalizado y gratuito, olvídate de las ventas agresivas y las presiones. Aquí te escuchan, comprenden tus necesidades y te ofrecen soluciones honestas y sin compromiso. Si buscas asesoramiento tecnológico confiable, transparente y sin costo, no dudes en contactarlos. ¡Te ayudarán a encontrar la solución perfecta para ti! Gracias Samuel Sánchez por tu ayuda

La verdad que estamos muy contentos con la gestion que han hecho siempre, han acertado con los contactos que nos han proporcionado. Ha sido un placer en todos los aspectos y además, con un trato super agradable.

Atención muy adaptada a nuestras necesidades y personalizada en cuanto a los periodos que podemos necesitar en el futuro por parte de Samuel Sánchez.

3 times I have asked to be removed from their spam email campaigns. I did warn them yesterday that if I get one more that action will be taken. I will also be reporting the spam to the ico today.

Appalling service. Premise that they provide qualified leads to a select number of partners is totally misleading. Quality of the leads are awful, shared amongst numerous partners rather than stipulated 4, passback facility misrepresented and communication is non-existent. On top of that they will continually create a "new" service which is in fact part of original service and then try to charge more. Avoid at all costs

Profesionalidad, trato y conocimiento.

Our experience with Yourshortlist has been frustrating and disappointing, primarily due to the poor service provided by both our account manager.

We raised concerns about the quality of the leads as far back as July, but despite numerous follow-ups, our emails were largely ignored. No one from their team provided timely or meaningful responses, leaving us with unresolved issues and mounting frustration.

The leads we received were consistently of poor quality—many were completely unresponsive, while others didn’t show up for scheduled calls. Even after we followed their lead return process and rebooked some leads, the results were the same: unresponsive prospects and wasted resources. As a result, we achieved 0 ROI despite significant time and effort on our part.

The sales process was also misleading. We were promised high-quality, exclusive leads and reliable support, yet the reality was far from what was presented. Leads were often contacted by multiple providers, and the lack of exclusivity made it impossible to stand out or secure any value from the service.

The lack of communication from their team compounded these issues. For weeks, our emails went unanswered, and every attempt to escalate concerns was met with silence. This level of neglect and poor customer service is unacceptable.

Despite formally requesting a refund for the unused credits, our concerns were brushed aside with vague responses and no resolution. The refusal to acknowledge the failure of their service or accommodate a refund further underscores their lack of accountability.

In summary, Yourshortlist delivered unresponsive leads, poor support, and absolutely no return on investment. I would strongly advise against using this service. It has been a costly and frustrating mistake that I wouldn’t wish on any business. Avoid this company at all costs.

Forma fácil y útil de contactar con diferentes empresas del sector IT para que presenten sus soluciones. Nosotros finalmente hemos escogido a una de las empresas que nos facilitó YourShortlist a través de nuestro gestor Victor Bonilla para la ejecución de nuestro proyecto de transformación digital.

If only we could select a Zero star rating ....

I just sent them this email again. The last one I sent to Megan, fell on deaf ears.

Hi Megan

I have been in business for 34 years in the IT and Security sector.

In all that time, we have never ever dealt with a company that gave us such poor service and we feel totalled mislead and cheating by your company.

We have had 0% success rate and that was due to the quality of leads. So many “leads” that we called said that had up to 10 calls for the same lead. You company promised that only 3 providers will be allocated the leads. When we asked for reports and this subject, you declined. We tried to follow your lead return process and eventually gave up for reason already in writing to you.

We have done a lot of research in the IT security in the UK as everyone who used your services, without fail, had the same experience as us.

I so wished we did our research before signing up. See Google reviews below. 2.5 for 99 reviews shouts volumes.

We have had to write the money invested off and all we can do now is that share our experience with every IT company in the UK.

Honestly, I am flabbergasted how your company can get away with this time after time.

Last time you did not respond to my email, and I doubt if you will respond this time.

Francis West
CEO - Security Everywhere Ltd

PS: Please please please never ever waste your money on using this company like we did.

Excelente atención para precisar las aplicaciones, foormación y opciones tecnológicas que nos permitan alcanzar los objetivos en nuestra actividad profesional

As a small business YSL has provided a useful service by funnelling potential leads to us which we can choose to engage with or not. For us, it is an efficient way of doing things.

You have to prove you have tried contacting a lead 3 times by phone and same by email and if unsuccessful pass it back. However they can tell you they contacted the lead after and not prove it then put it back in your dashboard and charge you and you can do nothing about.

Atención e implicación en buscar soluciones

I've worked with YSL for over a year and overall the experience has been good. The majority of leads we receive are accurate and ready to engage.

Muy bien atendidos por Samuel Sánchez. Múltiples propuestas de partner, y con un seguimiento periódico por su parte.