Your Move Arvostelua 

10 892
TrustScore 4.5/5 tähteä

4,4

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Top class service from start to finish. Fast response, early meeting and going the extra mile to ensure a fast, efficient and excellent service. Good follow up throughout. Richard and Emily could n... Näytä lisää

Saanut 1/5 tähteä

Your Move Canterbury are absolutely incompetent. Had nothing but issues with emails not sending as a result of the shoddy system almost losing us our house last year, withholding our deposit for longe... Näytä lisää

Saanut 5/5 tähteä

We recently purchased a bungalow which was advertised at Your Move in Wigton. We can’t recommend them enough. From start to finish they were very friendly, helpful and professional, Jess who dealt wi... Näytä lisää

Saanut 5/5 tähteä

Although my wife and myself were not direct clients of Your Move (Sheerness branch) Avril and Fiona went out of there way to support us through a very long and difficult house purchase. If not for the... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Kiinteistönvälittäjät
  2. Kiinteistönvälitystoimisto

Yrityksen kirjoittama

Your Move is a multi-award winning estate and letting agency with a nationwide network of connected branches, offering expert property services across England, Scotland and Wales. Whether you're buying, selling, renting or letting, our local property professionals are here to guide you every step of the way. We put our customers first in everything we do. From initial valuation to final completion, Your Move is committed to delivering exceptional service, honest advice, and tailored support. We pride ourselves on our clear communication and personal approach, because we know that no two moves are the same. With decades of experience and local market knowledge, our team takes the time to understand your needs and ambitions, ensuring a smooth and stress-free journey. "All under one roof" - we also offer access to trusted partners for mortgage advice, insurance, surveying and conveyancing, making Your Move a truly comprehensive property solution.


Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

11 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,4

Kaikki arvostelut

(10 892)

531 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

The staff are really friendly and…

The staff are really friendly and helpful. We have used the Barnsley office to sell quite a few houses in the last 12 months. We would recommend them.

4. toukokuuta 2026
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Vastaus yritykseltä Your Move

We are so pleased to hear about your positive experiences with our Barnsley office and our friendly, helpful staff. We appreciate your continued trust.

Regards,
Your Move

Saanut 5/5 tähteä

First class estate agent

Hard to choose an estate agent, with so many offering “the best deal”
It’s early days but up to this stage, I am happy, communication has always been spot on, and they actually listen to what we have to say. I believe they are working in our best interests and will continue to do so , until the process is complete. First class estate agency.

14. toukokuuta 2026
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Vastaus yritykseltä Your Move

We're so glad to hear we've made a positive impression! We appreciate your kind words about our communication and dedication to your best interests. Thank you for your trust.

Regards,
Your Move

Saanut 5/5 tähteä

YOURMOVE

What can say brilliant service by James and the team members. Friendly approachable. Definitely recommended by me ......

14. toukokuuta 2026
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Vastaus yritykseltä Your Move

We are so glad you had a brilliant experience with our team! Your recommendation means a lot to us.

Regards,
Your Move

Saanut 5/5 tähteä

the agent was very friendly and kept us…

the agent was very friendly and kept us informed throughout. All staff have been extremely helpful.

9. toukokuuta 2026
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Vastaus yritykseltä Your Move

We are so pleased to hear that our team provided such friendly and informative service throughout your experience.

Regards,
Your Move

Saanut 5/5 tähteä

Move to Scotland

We contacted your move a few months ago about a rental property we had seen in Scotland, they have been so supportive and helpful throughout the whole process and any advice of anything we need they have gotten back to us straight away!

5. tammikuuta 2026
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Your Move

We are so pleased to hear about your positive experience with us. We appreciate you sharing your kind words about our support and prompt advice.

Regards,
Your Move

Saanut 5/5 tähteä

My your move experience

Throughout my time renting out my property and latterly selling it. Your move Montrose have kept me informed of all issues,and have been most helpful sorting out any problems along the way with their team of tradesmen and professionals.

1. toukokuuta 2026
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Vastaus yritykseltä Your Move

We truly appreciate your kind words! We're so pleased we could keep you informed and assist with any issues during your rental and sale. Thank you for your positive feedback.

Regards,
Your Move

Saanut 1/5 tähteä

WITHHOLDING RENT FROM A RECENTLY WIDOWED

WITHHOLDING RENT FROM A RECENTLY WIDOWED LANDLORD – DISGUSTING
Absolutely appalled by Your Move Brighton. They are currently withholding rent money that belongs to my recently widowed aunt. Instead of supporting a vulnerable client during an incredibly difficult time, they are keeping her funds. We have been forced to hire a solicitor just to get the money she is legally owed. Completely heartless, zero communication, and utterly unprofessional. Avoid this company at all costs if you expect to actually receive your rent.

13. toukokuuta 2026
Oma-aloitteinen arvostelu
Your Move-logo

Vastaus yritykseltä Your Move

We are very sorry to hear of the stress this situation has caused your aunt during what is clearly a very difficult time.

However, we must clarify that we were legally required to obtain specific documentation before releasing funds, in order to ensure compliance and protect all parties involved. Since being informed of the missing rent on Friday, we have spoken with your aunt several times a day and also requested the required documentation from the solicitor multiple times.

The necessary documents were received on Wednesday morning, and the funds were transferred that same afternoon.

We appreciate that delays in these circumstances can be upsetting, but at no point were funds being “withheld” improperly, and we acted as promptly as possible once the legal requirements had been satisfied.

We have spoken with your aunt since then who is now pleased that the situation has been resolved and thanked our team for our help.

Saanut 5/5 tähteä

Put my mind at ease.

Susan came over today for a quick annual visit for our landlord, to take photos and check how everything is going at the property. Despite always being a bit nerve-wracking, the visit was great, Susan was very friendly and professional and put my mind at ease. Thanks!

12. toukokuuta 2026
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Your Move

We're so glad to hear your annual visit was a positive experience! We appreciate you sharing your kind words about our team member's professionalism and friendliness.

Regards,
Your Move

Saanut 5/5 tähteä

Alder Road

I can’t thank the team at the Wallsend branch for all their support and help during the process of selling my mams house. Sarah the branch manager went above and beyond with emails and getting answers to questions. Harry picking the phone up Jess arranging viewings. Top class service from start to finish.

5. toukokuuta 2026
Oma-aloitteinen arvostelu
Your Move-logo

Vastaus yritykseltä Your Move

We are so glad to hear our team provided such excellent support during the sale of your mother's house. We truly appreciate your kind words and positive feedback.

Regards,
Your Move

Saanut 1/5 tähteä

Disappointing.

I was extraordinarily disappointed by this outfit. Throughout my tenancy, they continually showed high regard for the landlord and low regard for us as tenants.

For example, when a brown fluid was leaking out in our bathroom, Your Move determined that fixing it was not a priority. At this time, we were told that a lack of heating in winter would be a priority. However, when our boiler failed that December, we were advised that we were still not a priority.

At the end of our tenancy, they were sluggish to return our deposit. We requested the undisputed sum to be returned but - in contradiction to the terms - they failed to do so within agreed timelines.

8. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

From day one all the relevant…

From day one all the relevant information given was explained in a professional manner which made me comfortable with the process. We have been promptly kept up to date with any information needed and I hope this continues throughout this process.

1. huhtikuuta 2026
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Vastaus yritykseltä Your Move

We are so pleased to hear that our professional approach made you comfortable. We appreciate your kind words and look forward to continuing to keep you informed.

Regards,
Your Move

Saanut 5/5 tähteä

The staff were brilliant

The staff were brilliant. Maddy and Annalise at the Durham office were so helpful and kept me up to date with everything.

7. toukokuuta 2026
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Vastaus yritykseltä Your Move

We are so glad to hear our team was helpful and kept you informed. Thank you for your kind words!

Regards,
Your Move

Saanut 1/5 tähteä

Don’t use this branch by any means

I rented through this branch from September 2024 to June 2025, and the experience was unacceptable from start to finish.

The property went for months without proper heating, making it extremely difficult to live in. This was reported repeatedly, including the impact on health and daily living, yet no proper action was taken to resolve it. Communication was inconsistent and only happened when it suited the agency, not when issues actually needed dealing with.

After leaving (which they agreed to early due to the condition of the property), I disputed the deposit immediately. What followed was months of being completely ignored. I made over 25 phone calls and sent multiple emails across several months without receiving a single response.

The deposit (£1,153.84) was never returned. Instead of addressing the issue, responsibility has been avoided.

Due to the lack of response and failure to resolve this properly, I have now had to open a county court claim to recover the money.

This experience shows a clear lack of accountability, poor communication, and disregard for tenant welfare once a tenancy ends. Based on how this was handled, I would not trust this branch again and would strongly advise others to be cautious.

6. elokuuta 2025
Oma-aloitteinen arvostelu
Your Move-logo

Vastaus yritykseltä Your Move

Thank you for sharing your concerns.

 

I understand that there was limited heating at the property during your tenancy. To help address this, the landlord provided additional heaters and deducted both the cost of the heaters and their running costs from your rent. The landlord also agreed to an early release from the tenancy as a gesture of goodwill. I also note that you requested for all repair works to commence after the tenancy had ended. We provided information on how to raise a dispute regarding your deposit through the tenancy deposit protection scheme. As no dispute was received within the 95-day timeframe, the deposit was requested by the landlord inline with My Deposits procedures.

 

Should you wish to discuss this matter further, please do not hesitate to contact me directly. Sarah Nixon Branch Manager

Saanut 5/5 tähteä

Professional

The people I have dealt with are very professional, and friendly. They kept in touch every week gave kept me informed every step of the way.

and have been there

6. toukokuuta 2026
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Vastaus yritykseltä Your Move

We are so pleased to hear about your positive experience with our team's professionalism and communication. Thank you for sharing your kind words!

Regards,
Your Move

Saanut 5/5 tähteä

Helpful estate agents

Helpful estate agents, always attentive and available for a call. Helped us communicate with the seller easily and took care of much of the admin.

24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Your Move-logo

Vastaus yritykseltä Your Move

We're so glad we could assist you with your property journey. Thank you for your kind words!

Regards,
Your Move

Saanut 5/5 tähteä

Both Victoria & Lauren have been…

Both Victoria & Lauren have been fantastic throughout the sale of my late mum& dad's house. They have both kept us up to date with everything regarding the sale process & viewing process. I would highly reccomend Your Move to anyone looking to sell or buy

4. toukokuuta 2026
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Vastaus yritykseltä Your Move

We're so glad to hear we could provide excellent support during such an important time. Your recommendation means a lot to us.

Regards,
Your Move

Saanut 5/5 tähteä

Great service by all the staff

Great service by all the staff. All very friendly and explained everything very thoroughly. Nothing was a bother and any questions were answered quickly. Great communication by all the team. Location was ideal as wanted somewhere local.

4. toukokuuta 2026
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Vastaus yritykseltä Your Move

We are delighted to hear you had such a positive experience with our team's service and communication. We appreciate your kind words about our staff and location.

Regards,
Your Move

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