YO! Sushi Arvostelua 

Please check packaging lids on Taiko Foods YO Sushi food boxes sold in supermarkets. In September I purchased a YO Sushi take away food box from Sainsburys.
While eating this found a sharp object in my mouth. When I took the object out of my mouth it was sharp shard of plastic about 2cm long by 1/2 . Further investigation showed this had come from the box lid where there was a bevelled ridge. I was extremely worried that I might have already swallowed other pieces so checked the box carefully. I obviously hadn't noticed the lid was damaged when I bought it, and had rejected other boxes in the shelf because the lids weren't on securely and squashed and I was worried about contamination. I contacted Sainsburys customer line because that's where I purchased the food from and was told they didn't have a contract with YO Sushi/Taiko Foods and to contact Taiko Foods which I did. Still Perplexed and with difficulty I contacted the store directly ( option 2 for staff and they answer) and was told the same, no contract with this firm. I pointed out that there has to be a contract for Sainsburys to buy the products, YO Sushi, made by Taiko Foods. Reluctantly the person at the store agreed and said they would refund if I went back and very reluctantly gave their name only after being pressed for it. I didn't go back to the store because Taiko Foods replied and asked for the packaging, and even sent the post label with the postman. Taiko Foods apologised and seemed unhappy with Sainsburys response and offered a gesture of goodwill. Taiko decided there wasn't anything wrong basically with their packaging, but I disagree strongly. The gesture of goodwill was an empty offer because after asking me to supply bank details or I could opt for a cheque ( I opted for a cheque because I'm not happy putting my bank details in an email) it is now the end of November and I'm still waiting. Taiko haven't answered emails since the offer, 4 emails to date. I just wanted to highlight how dangerous this could have been and it is really worrying. A refund would have been both fair and nice. By the time I realised Taiko weren't going to honour their offer I had lost the receipt so havent been refunded by Sainsburys.
I will never buy anything with this type of lid again and seeing this type of packaging in other stores is a great worry.

Quite disappointed. We’ve been eating at Yo! York For over a decade and the last 2 years it’s declined in service and quality, as well as rising in price. But last night we made the decision to not return to Yo! Again. Service was slow, even though it was relatively empty, the kitchen had ran out of so many ingredients that we had dishes repeatedly cancelled or changed. Miso soup had no tofu or seaweed in, menus were dirty, table was sticky, cutlery was scratched and dirty. They tried to charge us on the bill for items they’d already cancelled but not removed from the total. Conveyer belt was dirty and covered in detritus. Even though you order on an app they still have a service charge, our drinks didn’t arrive until near the end of the meal. Just one’s disappointment after another.

Brown avocado sushi. Yum
Just awful experience. Stopped going to Glasgow due to severe deterioration. Edinburgh was dirty, staff practically throwing food down. And the food on the belt was hours past the time it should have been removed.
Was our favourite sushi place but we’ll not be back

I’ve been going to Yo! in Selfridges about once a month for years, and sometimes go to the one near Bond Street instead. Over all this time I’ve remained faithful to its central proposition but I have to say that it is getting increasingly tired and very understaffed. I find myself going less often. The food remains more or less the same though the range of options going past on the conveyor belt has really dropped off meaning that I personally (and I suspect many others) have to order what used to just go past and be grabbed. That would be fine but may people (me included) have struggled with their app and they don’t have enough staff to make ordering via a waitperson either quick or efficient.

Feels like the tail end of a good idea…

Very bad experience. The place is overpriced. Small portions, the drinks and the food took ages to arrive and the rice from the sushi was warm. In the end the waiter also tried to charged me a service without telling me about it. He even offered me a discount for the waiting on food. What a shame. Never coming back to yo sushi Milton Keynes.

I would have given this five star but the lack of service was terrible. Asked for help twice and no one came over, the food was also cold.

It has now been three weeks since I order a birthday celebrations meal from Yo Sushi via Just Eat. The food never turned up and when I drove into Yo Sushi in Guildford they refused to refund me saying my contract was with JustEat and that they never received confirmation from Just Eat that they had a driver available to deliver the food, despite there website saying that they had prepared the food which meant that I had no way of cancelling the order. I was furious because it ruined the birthday and so I contacted both companies using there on line forms ( to note these are not formal customer complaint forms) and infact neither have any way via phone email or other method of submitting a complaint. No one from either company has got back to me and both have not returned the almost £70 paid despite both have received money in their respective accounts and leaving me with a breach on contract, given that what I paid for was never provided. You can tell how much they care about customers by the sheer lack of any ability to contact them, thus I am now having to resort to Trustpilot to try and assist. I think both companies are an absolute disgrace and I will obviously never use them again.

Always great! So many options for dietary needs. It’s nice to have the belt back.

I ordered online from the one in Norwich and not only did I waste a load of money but half the food I ordered is in the bin. The ingredients were not fresh at all and it tasted like it had been out for a couple days. I love sushi, I have it all the time and would even eat Tesco's sushi which isn't that great but is still far better than this. Even the rice tasted off and that's something difficult to do. I couldn't get a refund online either, which I found really disappointing as I bought it to cheer myself up from being depressed not to feel even worse afterwards. Thanks for taking my money and giving me garbage food.

I had a nice meal today at the Ashford Outlet restaurant.

The only thing that was disappointing was the lack of tofu nigiri on the conveyor belt, which I definitely would have chosen if I saw it. Everything else was really good though and I would go again.

The staff let you eat in peace — it’s one of my biggest pet peeves when I’m asked every two minutes if I’m enjoying my meal, but this didn’t happen here and it made the experience a lot better.

I discovered they put msg in their soups so I will never return. Maybe just for sushi so I can use my loyalty card but that’s it

Then there’re is their sushi. OMG how many preservatives do you put in this? I had no idea the thought of eating fish and rice could contain so many horrible ingredient. Particularly because they make to order. Then there’s the aspartame they use which is the worse out of all the artificial sweeteners out there. I o lay found out reason their food is so unhealthy so I’ve block listed them now. This means even if they change their ways, it’s too late. I don’t trust them. I have a full loyalty card and I have no idea what to do with it. I would not even give their food to my dog.

They’re not the only ones. A lot is places use msg as well as sulfites. I don’t care if they say it’s not harmful. I’ve done my own research and I don’t want this in my food. It also means trust is out the window. There’s other places I can go so if you put this sort of stuff in your food o go elsewhere. Simple’s

I’ve got a loyalty card and I only get sushi from this place now but not even that I’ve blacklisted yo sushi. If I have to perform checks like this myself to find out they can’t be trusted

They put yellow 05 and blue 02 and artificial sweeteners in their sushi. Did you know yellow 05 is actually banned in some countries.

Staff are rude and not flexible , really bad experience and a waste of time.

First time visiting Yo sushi in Bristol area with my friends. By the time we were there, only 3 other customer were in the restaurant. All other seats are empty.
The staff brought us to a corner table (space limited due to sharp turning ), we requested to sit another empty seats as we all have back pack and clothing. Staff appeared not understanding and keep challenging our reasons for not sitting at the packed and narrow seat.
1. Enjoy a meal comfortably is the basic quality service
2. The time were not even at peak hour, if the restaurant already crowded with people, we won’t have such request.
3. Staff not considering customer feeling and keeping challenging for at least 3 times ( If you were travelers, do you expected to have a meal while holding backpack and eating elbow touching other elbow and being questioned)
4. Staff keep challenging and said just wanna make sure everything is ok, is this a trained customer service quality by not able to step into customers shoes?
5. Manager didn’t step in the first place and let a impulsive, rude staff to keep challenging customer for a simple request and continue to justify the impoliteness.

A really disappointing experience and will never try this restaurant nor recommend to friends.

I tried to like “YO’ at Tesco but yet again I eat the vile soooo sweet chicken plus slaw that I nearly threw up.
£5.95 for a main that went in the bin because it was soooooooo sweet even August Glupp from Charlie and the Chocolate Factory would reject it.. REALLY YO SUSHI!!!!!!!!!!!

Bought some Salmon and avocado from Tescos. Hideous. The avocado was hard like a carrot.

Has a couple of bits with the avocado removed then chucked it in the bin.

Epic fail.

Yo sushi York designer outlet is simply awful! Food was old and dried out, selection of food available from the menu was very limited! And the staff we not interested at all..

Avoid this place

Really disappointing and underwhelming. Tasteless sashimi and maki. Unfriendly staff (Birmingham Selfridges) and SO overpriced. I should have known better, but thought I would take a chance.

So sad to see the chicken avocado poke bowl gone. It's been replaced with a chicken & pepper option which is nowhere near as nice!

Excellent service! Amazing food!

What has gone wrong with YoSushi? Too busy watching their topline that they've killed the experience.

No sushi on the train, took over 20 mins for one dish (confirmed it was forgotten), maki fillings miniscule, sparkling/still taps gone, and prices through the roof. (£4.50 for a plate of chips / £2.50 for a plate of rice)

£77 spent for a party of 2, neither full and to add insult to injury they ask to add a service charge 😪

Focus on your supermarket offering/small kiosks and close your restaurants before it's too late.

(Staff were polite, friendly and helpful but it didn't forgive the lost experience for us)

We received no welcome when entering. Then when asked we were show to a table with a view of damp and cracked paint. Thankfully we were allowed to move tables - although it was a drama. We were booked for 7.30 and saw multiple plates going round that should have been removed at 5pm, there was even one from 2pm!!! We informed staff who kinda thought that was funny. I didn’t given the fact some of it sweaty was raw fish.

We ordered everything straight of the menu, and everything tasted great. Just a massive lack of care and standards all around. Staff didn’t know how to make use of the points we have built up over previous visits, and could be bother to find out so we didn’t use any.
Overall it was an expensive meal, where standard lacked in the building, maintenance, service and overall experience. Won’t bother going back, not what it used to be.