extremely disappointed with the service provided by Xamaa.lk
I am extremely disappointed with the service provided by Xamaa.lk. As a long-term customer, I had a hosting package with them for my domain, Zigmacoders.lk. My experience took a drastic turn when Xamaa.lk suddenly suspended my account without any prior notice or communication.
The hosting package, "Unlimited SSD," was renewed on 2023-08-08, with the next renewal date set for 2024-08-08. However, without warning, Xamaa.lk suspended my account, claiming that customers must pay the full renewal amount 14 days prior to the renewal date. I never received any communication about this new policy, nor was I reminded about the upcoming payment.
This abrupt suspension has not only affected my personal projects but also disrupted the services of my clients, as I had hosted two websites and connected MYSQL databases to several mobile apps. The lack of access to these resources has caused significant inconvenience and potential financial losses.
What frustrates me the most is the unprofessionalism displayed by Xamaa.lk. They could have at least informed me in advance or provided a grace period to make the payment or back up my files. Instead, I was left in the dark, and now all my data is inaccessible.
I would not recommend Xamaa.lk to anyone looking for reliable and transparent hosting services. Their lack of communication and unfair policies have led to a terrible customer experience. Save yourself the trouble and consider other providers with better customer service and clearer communication.
27. heinäkuuta 2024
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