Scummy estate agent that does not use…
Scummy estate agent that does not use Trustpilot?
I have discovered that this is because they can spam Google reviews to push their negative ones down the stack. They cannot do this with Trustpilot, so they don't host an account for reviews:
Here's mine:
Avoid at all costs:
Had a property rented through them which I loved and was very happy with and I was a great tenant.
One Saturday night at 9pm I had a call from an unknown number stating the landlord was wishing to do improvements and wants to measure for Double glazing, the next day, on a Sunday at 1pm.
i thought about it and due to the short notice and the fact I was not expecting the call, I would check in with the letting agent to arrange a time if the person was verified - should not have been sharing my contact info even with a third party contractor without my permission.
There was no urgency for this - I cleared it up with the letting agent and said the contractor can call me to arrange another time.
I didn't hear anything until about 3 weeks later when i got a section 21b.
They ended my tenancy for not allowing access to contractors!! I made several appeals and was unable to establish the reason for the end of tenancy they just said the landlord wanted the property back.
Anyway, it turns out that Canida, or whoever was dealing felt so aggrieved at me pointing out her shortcomings, she made the recommendation to end the tenancy to the landlord, who lost his father at the same time.
I didn't find this out until a week after I moved out - by which time it was too late for the landlord or the letting agent to reverse what had been done, but essentially I was unlawfully evicted.
They then tried to claim deductions against the property for damage and cleaning, even though I had before and after pictures and proof of payment for a professional end of tenancy clean.
The Director realised his mistake and made a couple of concessions such as refunding my entire deposit quickly, and reducing balance of the 1 week rent I had stayed past the month to move - but still left a very bitter taste in my mouth.
It's nearly 3 years later, but why am I writing this review now? because I have just had a call from someone with all of this address, my name and contact information trying to claim i owe money for damages to this property. Could have been a scam, but had a worrying amount of information, and it indicates another data breach under GDPR from them.
Most remarkable at the time when I was looking for a new property were the amount of Landlords and other estate agents who asked who the letting agent was - winced and asked me did I not know their reputation?
This happened at about 5/6 different viewings.
Would definitely not use in future.
Even if that same property I loved got relisted I would go direct to the landlord to say 'Do you want me back?', choose another letting agent and you'll have your valuable tenant back again?'
They had SO many opportunities to halt the eviction, and I hated leaving the house - I liked it so much as a tenant.