Woodgate Clark Arvostelua 

So bad. The claim manager started sniggering on the phone, hung up on me, after spending twenty minutes denying absolutely everything, leading me to wonder if I had actually and irrevocably gone insane. The surveyor was as bad, lying about what he'd said, and generally misrepresenting the problem. I'm now dealing with the ombdudsman to get justice. There must be more of us out there.

I initially contacted them several times regarding a roof leak and provided multiple quotes from different roofers through Checkatrade. Despite this, they rejected my claim, stating that the damage was due to “wear and tear” and therefore my responsibility.
I find this extremely disappointing and unacceptable. What is the point of having insurance if you are unable to make a legitimate claim when needed? The service and response have been very poor.

This company is about as bad as it gets. After visiting our property and approving our insurance claim, over 9 weeks later and after the work had been completed (which I had to pay for as they never responded to emails or phone calls) they decided to change their mind and no longer authorise our claim. If you are appointed this company to deal with your insurance claim, Good luck!

Barry Thompson ***** ,

Initially, my experience with the company was quite challenging, involving multiple follow-ups and email exchanges. However, once my case was transferred to Barry, the experience changed significantly. I began receiving prompt responses—often within minutes—and from the day he took over, my payment was successfully released within 30 days.

Thanks Barry

Procrastination and prevaricating, giving erroneous information before refusing a claim. No visit to site in question. No concern about gravity of situation. Not a company to trust or get involved with.

Terrible claim experience. Policy wording no longer covers the insured against some of the more technically prolific thieves. Not worth the money I’ve paid over the years for cover after being stiffed at point of claim. Please avoid any insurance product where WC are the loss adjusters.

Great customer service easy to deal with sent in all relevant paperwork and 2phone calls with Haley insurance claim sorted in 24 hours.
Cannot fault my experience with Woodgate and Clark.
Would definitely recommend this company.

Woodgate & Clark are the appointed loss adjusters of a golf claim I have made through Sportscover Direct. I’ve not had any sort of update for 2 weeks after my claim submission which I would suggest is unacceptable and not meeting Consumer Duty. Phone calls largely go unanswered as do emails requesting updates. I’m unsure of W&C’s SLA’s but based on this experience so far, I am unsure whether I am being treated fairly as a customer. I will be seeking a new policy at renewal that has alternative Loss Adjusters in place on the basis that I hope I never have to go through a claim experience again. But if the worst does happen, I may be treated better as a customer by another firm.