University of Wolverhampton Arvostelua 

This review is based on my experience on communication between myself and members of the university. I started my course September last year. I was enrolled late. Since I go my offer to study here in July, I had made the continuous effort to contact my faculty and the assistants at AskWLV for them to allow me to enrol, give me my timetable, help me access my university email and login details ect; not a single response. Calls weren’t answered, emails weren’t responded to, help calls left unread. It was incredibly stressful trying to get hold of someone from July till OCTOBER so I could actually start university! My course commenced around the 20th of October and as a result of lack of communication from them I wasn’t enrolled till a couple of days after, after going to Wolverhampton and the faculty desk in person! Messed up my SFE schedule and just cooked up a great deal of worry and stress for me and my family.

Fast forward to January now; beginning of semester 2. I was meant to be enrolled onto another module for that part of the year which I wasn’t and didn’t realise I hadn’t. Up until 2 days before an examination was to take place, my personal tutor whilst checking on my progress briefly mentioned the exam. The confusion I felt after hearing I had an exam in 2 days for a module that had never been on my canvas tile or MyWLV timetable.

I was encouraged to sit the exam anyway ‘to get a feel of it’ but had issues accessing the exam anyways. I then had to spend the beginning of my summer break going over a whole module ready to sit the exam for the first time on what was my resit attempt. Thank God I passed but if I hadn’t, I would’ve possibly had to resit my whole foundation year again which would’ve been absolutely pointless considering it would’ve been that 1 module I failed and wasn’t even registered on it in the first place.

September 19th is when my course should start. Still yet to hear from absolutely anyone whether I can continue onto the year or have been given the access to enrol. Calling the AskWLV desk and being left on hold for hours, sometimes even cutting the phone before you’re put on hold, emails/help calls being left on unread; the horrible experience I had last year is repeating itself this year. I am tired of this university. I genuinely wish I had studied elsewhere or sacrificed my desired course for something else elsewhere.

May God be with all the undergrads yet to come, only His strength will carry you through your experience at this place.

On campus experience may be completely different, so read this if you're interested in WLV ONLINE degree.

The online platform is very basic, much poorer than EDX or Coursera. It's not used fully, there are many links outside to another WLV platforms, overall the user experience is average and confusing.
The contents... Well, it's a list of documents and books one has to study, plus a 5min video "lecture" - this can be created by a high school student. Quite a shame...
Feedback on assignments is very generic and looks like "copy/paste" in most cases.
Looks like the tutors have a "load" they must bear, that's all. No teaching, no tutoring, no support.
Requests for examples of mistakes, benchmarking etc. are ignored.
The usual excuse and explanation for the above is "it's a masters degree level, you are supposed to do everything yourself". If that's true, what is WLV charging £7-11K for?

The last month or so has been extremely stressful due to the gross incompetence of the uni admissions staff, most of whom I believe must be students doing summer jobs as they have absolutely zero customer service skills whatsoever.

I applied to do a course via clearing. The first call handler spoke very poor English and put me on the wrong course, so I had to call back to get it changed.

After a few weeks of not hearing anything, their computer system went down and I had to change my password. It was at this point that I noticed the course on my application form was again the wrong one. I applied for help via the online help desk but nobody replied.

I then called the uni trying to sort things out and get my original course reinstated on the application. Again, the call handler had no idea what she was doing and even accused me of not uploading my CV when it was right in front of her. She then proceeded to start typing without ending the call so I was just stuck there listening to her type.

Another week went by and still no answer. I was offered a place on a course I didn’t want and nobody wanted to correct this.

In the end I withdrew my application out of sheer frustration. The whole thing reduced me to tears several times. Others I have spoken to had similar experiences.

Some members of staff just don't take their job seriously. I had a project supervisor who just went radio silent on me for weeks at a time. Didn't respond to emails, was never in their office. Didn't show up to meetings, was 2 and a half hours late once. Totally unprofessional. Zero respect for your time.

Impacted my mental health and caused me absolute stress trying to complete my final year. Hard the nerve to tell me countless things need changing 12 hours before the hand-in when they hadn't shown up to meeting after meeting. Just unacceptable.

It'd be nice to be treated with some respect after all we are paying enough to be entitled to it.

Without that mess of a supervisor my review would be 4 stars. There are members of staff that are absolutely excellent and are great teachers.

Have taken a few classes here now seems to be going well, it's not too busy and things like lunch breaks and seating is never a problem, I like it its ok