Wine.com Arvostelua 1 515

Botched two different gift delivery orders by sending them to me. One order included a gift bag, which didn’t fit on the bottle so they through it in the box and charged me for it. They didn’t make any arrangements to send back the wines so I kept them myself and ate the cost. I sent two different customer service emails, which they haven’t answered.

Dealing with Customer Service who is not knowledgeable about wines and I should not be interrogated about my order nor should I have to send a picture when Customer Service has the order # and access to every bottle that was sent to me.
I spent over 30 minutes dealing with Customer Service who required a picture of the bottle!
The issue was a bottle which was advertised as a Bordeaux Blend, but it was a 100% sauvignon blanc.

I love the sort features, especially customer reviews. I almost exclusively shop from top end reviews because I don't drink alcohol. But my family and friends appreciate wine as gifts. I am told they do not include recipient receipts but I didn't see that advertised anywhere

After several years as a customer, my last two orders were handled extremely poorly.
My Christmas order was never delivered due to damage in transit, yet I was left USD 89.42 out of pocket after an incomplete refund — despite the item never arriving. I also had the embarrassment of having no Christmas present, through no fault of my own.
I placed another order so my brother could at least receive a belated gift. Once again, only part of the order was delivered, with the remainder still delayed.
Customer service has been unresponsive despite a formal complaint. Between the missing refund, repeated delays and lack of communication, I would not recommend this company.

I’ve placed orders through your website for Dom for our top executives over the past three years. In reviewing prior orders, I noticed that shipping in both 2023 and 2024 averaged approximately $16.95 per recipient, with taxes around $24.

This year’s estimate came in at $39.99 for shipping and $31 for taxes. I’m not sure why there would be a 135% increase for shipping.

I ultimately placed the orders individually in order to take advantage of the free shipping promotion, which resulted in meaningful savings. I wanted to flag this in case there may be an issue with how shipping is calculated for bulk orders.

Thank you for your time and assistance.

I send out about 110 bottles of wine to clients each holiday season, and Wine.com makes it easy.

The wrong message was sent to my Boss with her wine basket caused a lot of confusion.

Ordered wine for Christmas as advertised. Has not arrived yet in December 28.

Delivery was as stated on Dec 24 , select was what I ordered . Packaging was done so none of the bottles got broken and labels were added for each bottle nice touch . This is my second order and will order again

Great service. The website is easy to understand. Thank you very much

Great wine choices, easy ordering process and on-time delivery. Doesn't get any better than wine.com!

Great service and terrific selection!

My order was not sent on the date I requested. It was sent much earlier.

Great selection of wines, very helpful staff, great service. Recommend joining the “free shipping. club”!

There has to be a better and easier way to get in touch with Fine Wine or “VIP” or whatever you want to call the department. Having a call center that can’t make any decisions only aggravate the situation, especially when it didn’t use to be this way before.
Regretting that I ever came back to Wine.com after the previous fiasco from a couple years back.

*. No email received. No new point of contact provided.

Easy and fast order service. You have great communication regarding orders.
Only issue is the inability to get help with updating an address. I tried to call Fedex to update an address but I was told only shipper could do this. I reached out to your team but they were unable to help with this.

choices and easy use of the site

Delivered on time and recipient was very pleased with the basket selection.

We can always rely on Wine.com to come through with great gifts and fast delivery.

Had some issues but they straightened them out