Willows Veterinary Centre & Referral Service - Solihull Arvostelua 296

This vets used to be good but no longer. They say you need several blood tests to determine illnesses then say it’s for diagnosis but for a different reason which is then not covered by insurance. They mislead you and charge so much more than other vets. They are very unhelpful with insurance claims, refuse to do any direct insurance claims and some of the vets have no bedside manner and it all just feels that all they are about is making money. I have since heard that others are finding the same issues with Willow. I would not recommend.

This is an extremely overpriced practice and the celebrity vets who saw my pet had little bedside manner and no compassion whatsoever.

I contacted them, as requested in their response to my review, and I have not heard a word - clearly their responses to reviews are pure marketing spin to deflect bad press. DO NOT TRUST THEM.

Good care but inexplicably charging double the going rate for similar investigations elsewhere. Our cat was unfortunately not covered by insurance as he became ill during the insurance waiting period. We were charged over £400 for the initial consult and just over £1000 for the echocardiogram. A similar practice has quoted us only £717 in total for the same investigations, so half the price. I have also found similar charges at half the price at other referral practices. I understand that the premises and experts are a costly resource but this is taking advantage of owners and pets' misfortune. Please can we be refunded part of this amount as it is financially crippling. Even if we had valid pet insurance I suspect the threshold would be reached very quickly. You will be losing followup patients this way. Very disappointing for an otherwise good service.

Our puppy was referred to willows a year ago for an operation on her leg. Couldn’t fault her care, they were amazing with her so we were confident we would want willows to look after her when the time came to have her Spayed. Called willows to book her in to be told she can’t have the operation with them as she’s not registered for primary care despite her being in their care before. Oh but If we were to pay £650 for a lap spay then that’s fine and the rule doesn’t apply ? Whatever happened to freedom of choice? Left feeling just like a number and not even a hint of the care that was provided previously. Such a shame as they were so helpful before.

My 7 year old cavalier was showing signs of MVD , we took her to Willows and she was diagnosed with heart failure - we were not pushed to have expensive X-rays , instead Opted for an echo scan which diagnosed the problem straight away . Eva is now doing very well on her meds & she received excellent care .
I’m so grateful , Fabio her vet was extremely professional and helpful , thank you .
As with all vets , treatments and scans etc are expensive - but we were able to get Willows to claim directly from our insurers for a £40 admin fee - I would highly recommend ….

AVOID THIS SURGERY THEY ARE JUST THERE TO MAKE MONEY!!!!

Our cat was referred to Willows after it was ran over.

We had a consultation with the vet that cost over £400 and lasted just 15 mins.

In that time the vet said our cat had a 60% chance of survival if they carried out treatment. The vets already had X-rays from the original vets which confirmed 5 broken bones, even though they said with treatment our cat would have a 60% chance of survival which we thought was amazing.

However the next day after a £1,200 CT scan the vet changed there opinion and said it would be best to put our cat down.

In total we were charged £2,700 plus just to have our cat put down. We have still not been given a proper answer as to why a £400 consultation with a specialist vet could not confirm our cat had no chance of survival but a £1,200 CT scan could.

Either their vets have no consultation skills or they just wanted to make more monies with an over priced CT scan.

We are taking this to the Royal Veterinary College to dispute the CT scan.

Recently it's been an absolute mess, misdiagnosing and pushing for euthanasia rather than treatment or further investigation for completely treatable ailments.
Unless you're getting flea/worm treatment, vaccinations or neutering/spaying, would NOT recommend if you value your pets wellbeing.

Seems like a very professional referal centre , staff very nice and the neurologist we saw took time to explain and you felt that it wasn't rushed . I would of given 5 stars had we been contacted first , the local vet refered us and we ended up a day before the appointment phoning them up as we didn't know what the procedure was with our dog but they did apologise for this and quickly put us at ease and sorted the pet insurance claim for us .

We were referred to the Willows on Saturday 8th after our working cocker George had no feeling in his back legs. Emergency surgery was carried out on 2 discs.
We were kept informed day and night and his care has been outstanding.
George is making great progress and thanks to the team at the Willows we can look forward to many more years to make lots of memories with George . We cannot thank everyone enough.Highly Recommend the Willows

Brilliant, kind and friendly service from every member of staff at the Willows. Archie had corneal surgery, was assessed Monday and operated on Wednesay. He has had eye surgery here before too so it was my decision to bring him back, I knew he was going to be well looked after by the very caring staff. First class service.

My cockapoo Alfie was admitted with a suspected slipped disk . From the moment we arrived until we took him home a week later . Alfie was so well cared for by all the team and so were we . Daily updates and the reassurances all the way . We have a few months yet to get him back to full health but we know he’s had the best care so far and we are so Thankful for Willows .

Excellent service, staff lovely, vets very kind and informative.

We had to rush our dog, Nala, into Willows as an emergency. The staff there acted immediately to respond and see to Nala. We received calls every morning and every evening, where we were given a detailed update of Nala's progress, and thankfully, she recovered from her ordeal well. We now have Nala back home and we can't thank the staff enough for aiding her recovery and looking after her when she needed it. We know that if it wasn't for the team at Willows we would have lost our beautiful Nala and for that we will be forever grateful. Thank you ❤️

My dog was involved in a car accident, I could not praise the team enough. I was called daily with an update on my dogs progress, even after she left I was able to call for advice.

First visit to Willows.
The ladies in reception were professional,but also very welcoming and put me at ease immediately.
The vet was lovely and explained everything completely as she examined my dog.CT scan was done on the day and a plan of treatment was discussed.
Options for dealing with insurance were explained to me and I left feeling very positive about the entire visit.

Amazing experience from start to finish, as a referral we were new to Willows and I would recommend them to everyone! If we lived closer they’d be my first choice everytime! The staff are extremely helpful and caring! Everything is explained and you can tell the vets passion is to help your furry friends! Mark and Michael couldn’t have made me, and my puppy Honey feel more at ease.
I cannot thank all of the Willows team enough!

Very efficient and caring. Job well done Charlie is now recovering at home.

Willows were fantastic with my working Cocker who suddenly lost the use of her limbs. Within a couple of hours the Neurologist Rob had seen her, she had an MRI and was straight on the operating table and up and walking again the very next day. They made a terrifying time a little easier.
Thank you again for helping us get our much loved Raisin back to her old self.

We have been to Willows a few times now and everyone we have spoken to has been friendly, kind and efficient. My pet, Dixie, has stayed overnight and when handed back she has been calm and relaxed. The discharge information is communicated verbally and a printed copy provided too which is great. Both Dixie and I are very happy.

Willows were completely fantastic with Stanley every step of the way. They managed the emergency so well and even thought of us and how we were feeling. The frequency and level of communication was outstanding and gave me peace of mind. The skill of the surgery and after care has given Stanley the best possible life post recovery. We cannot thank them enough.