White Cross Vets Arvostelua 

I understand the restrictions due to covid. However it does not provide a gateway for poor service. The system in place is disorganised and frustrating. I arrived on time and it was the first time I’d been to this vets. I had no idea what to expect, there was confusion over who’s pet was to be taken in next. The vet came to the door, I had a new rescue kitten. I’d wanted her checked over to make sure she was healthy and ok - then I would have moved onto booking the things she needed. The vet took her off me, ten minutes later gave her back to me stating that she was bloated - when I asked why, I was told she didn’t know. I spent a week worrying about this until I located a new, more suitable vet practice where she has subsequently had her vaccinations and been spayed. I asked to join the pet plan which now I’m glad I didn’t as they’re overpriced. The girl said she’d print the forms off for me, 5 mins later she came back outside to inform me she was having trouble with the printer and could I come and collect at a different time - there was no follow up. Overall a very disappointing service for which I paid £35 to be told my cat was bloated for reasons unknown, and charged additional money for flea and worming treatment. Like literally what was the consultation fee for? I may as well have thrown £35 in the bin. Will never return, nor recommend.

After visiting a Birmingham branch of this company, I am left embarrassed, upset and appalled at the shocking disrespect and rudeness from the reception staff and one of the vets at this clinic.

Understandably we were left standing outside in the cold due to the pandemic.

However, after waiting 1 hour and being told to arrive 15minutes early over the phone, we were finally seen by a rude VET. Who grabbed my shivering puppy out of my arms and raised her voice telling me to answer my phone when she was inside. I told her the details over the phone.

The vet then came out and plonked my pup back in my arms without explaining where the microchip or vaccine had gone in (leaving me unaware of which area not to touch).

The reception staff then came out and raised her voice to me when I expressed that I wanted to enrol the pup onto the pet plan (as requested over the phone).

Whilst waiting for 1 hour, nobody came to ask me how I would like to pay or to inform me how long we would be waiting with a shivering pet in my arms.

I was humiliated in front of other customers and members of the passing public due to the clinic's poorly planned and poorly organised staff and waiting system.

Absolutely diabolical. Never have I experienced such awful service anywhere (if you can even call it service).

Needless to say, our family’s pets have now been removed from this company.