Wherelight Arvostelua 4 642

Vastaus yritykseltä Wherelight

18.2.2026

Dear Tina Ranous,

Thank you for sharing your feedback, and we’re truly sorry to hear about your frustration. We strive to provide the best possible experience for all our customers, and it’s clear we fell short in your case.

After reviewing your order, we found that the prescription provided in the order did not match the details we received. While our policy states that we cannot offer refunds or replacements for errors made in the submitted prescription, we understand how disappointing it must have been to receive glasses that didn’t meet your expectations.

As a gesture of goodwill, we had already issued a full refund prior to your review. We sincerely hope that this resolution has helped address the situation, even if it didn’t fully meet your expectations.

We’re sorry to see you go, but we respect your choice and appreciate your honesty. If there’s anything else we can do to assist you further, please don’t hesitate to reach out to us directly.

Thank you again for your feedback — it helps us improve and serve our customers better.

Wherelight Team

Vastaus yritykseltä Wherelight

14.1.2026

Dear Dyane Sleeper,
Thank you for sharing your experience, and we sincerely apologize for the delay and frustration you encountered with your recent order.
We always strive to ensure the accuracy of every prescription, and in this case, we reached out multiple times via email and SMS to confirm unusual details in your prescription before proceeding. We regret that our attempts to contact you were unsuccessful and that this contributed to a longer waiting period.
We are glad that we could promptly process your refund as requested. Additionally, we have reached out to you directly with a goodwill gesture in hopes of restoring your confidence in our service.
We take all feedback seriously and are committed to improving our communication processes to better serve our customers in the future. If you have any further concerns, please don’t hesitate to contact us directly.
Thank you again for bringing this to our attention.

Vastaus yritykseltä Wherelight

8.1.2026

Dear Ann Norris,

We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please tell us the order number and send it to our email so that we can better assist you. And please reply us as soon as possible. Thank you for your understanding and support!
Please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team

Vastaus yritykseltä Wherelight

22.12.2025

Dear Heather Rich,

Thank you for bringing your experience to our attention. We were very concerned to read your review and learn that you have not received the Christmas/Winter reading glasses you ordered on November 14, 2025. We completely understand how disappointing and stressful this must be, especially during the holiday season, and we genuinely appreciate your past support and kind words about our products.
Upon investigation, we found that your order's delivery has been impacted by recent severe weather disruptions. Our shipping carrier has advised that winter weather in the Northern Plains, Great Lakes, Ohio Valley, and Northeastern US, and flooding in the Pacific Northwest US may delay final delivery of mail and packages. If your delivery address is located in one of these areas, your package's arrival will be unavoidably delayed. You can track your order's current status here:https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541015386637.
To express our sincere regret for this inconvenience, we have processed a $30 refund to your original payment method. If you don't receive the package finally, you can contact with us , we can refund you rest of money or remake glasses. Would you please tell us whether you can accept it ? Additionally, we have escalated your shipment with the carrier, requesting expedited handling whenever feasible.
We value you as a customer and are truly sorry this incident has fallen short of the service you deserve and previously received from us. We are actively working with our logistics partners to improve our response to such exceptional circumstances.Please feel free to reply to this email or contact our customer service line if you need any further assistance or would like an update on your refund.Once again, please accept our deepest apologies for this experience. We wish you a wonderful Christmas and New Year.