West Brom Building Society Arvostelua 

Took our mortgage out with these guys. Rang to get account details and to ask about our £250 cash back. The lady was so rude it was actually really uncomfortable. I would never dream of speaking to anyone like that or being like that. It’s just rude. The lady sounded like an older lady with a posh accent. It was actually quite upsetting. Especially when you’re a respectful and nice person. No need for it. No customer service skill what so ever.

Went today to get a customer service details from management but the staff member was more proffional then management because he said I go around making complaints different banks wich happend 5 years ago he clearly doesn't know about autism and I told him couple of occasions and had no empathy or listening to what I had to say at all he Need to education about autism clearly

I notice that a few people have had issues withdrawing money. You are not alone. When you are opening an account I would strongly advise that you make sure you provide a nominated bank account. if you don't, there is no way, as far as I am aware, of adding your bank account details to your personal details via the West Brom website. Their favoured option is for you to give your bank account details over the phone. As I am not prepared to do this and my patience has run out, I am reluctantly, closing my account. I have reported my concerns to the West Brom and hopefully they will make the software changes I have advised.

Great experience with our first mortgage. Really quick with everything done within a week of application.
Highly recommended for any first time buyers!

I opened a 60 day notice account with them because of the high interest rate advertised on money savings experts, then turns out I had to call them to give notice. 3 out of 6 staff I talked to are pretty clueless what I am talking about (subpar staff training, they are pretty lost in the products they offer), the phone button routes are messed up, and the line kept cutting off by network instability. I spent almost an hour, talking to 6 people, to finally give notice on my account. They told me the money would be with my bank account in the beginning of April, but the beginning of May now and the money is still with them? I'm missing a payment because of their incompetency.

Just don't bother, it's a 0.5% rate difference with other banks, but cause you so much time and energy trying to get the money back from them. You can do better with, say, chip.

According to my account (WebSave) my interest was 'Paid Out to Bank' on April 25 yet I have just checked on Tuesday 30th and it still hasn't appeared. Who is gaining interest whilst my money is in limbo?

I called today to find out how to view my payment history on my Mortgage Account and the person on the phone was so incredibly rude to me.

I was told that their system doesn't have 'fancy modern things' like the ability to view transactions and what do I expect from building society. I was told to 'be reasonable' twice.

Telling me politely that this is only available on the annual statements that are posted to me is all that was needed.

I was close to tears by the end of the interaction.

Horrible horrible experiance

I have been unable to make a withdrawal via the website which is really annoying especially as I've done it before. When I ring up and tell them my issues they just say no one else's is having issues. Well I'm sorry but that doesn't help me does it! Not impressed.

Excellent service in mortgage application. Asked thorough questions but overall very smooth good service. I have some poor credit history but once everything was explained and taken into consideration mortgage was approved in less than 7 days. I was a little concerned reading some previous reviews but I couldn't fault them so far.

Easy to set up an account and contact customer services. Answered the questions at 9am on a Sunday morning.

It's impossible to open an account with this luddite organisation as they insist on use of original paper based documents to verify identification etc. Like many, all my bank statements, utility statements, etc. etc. are online and they will not accept any of these as proof of address.

I tried to open a WebSave account online. They asked for certified copies of identity documents to be physically sent to them. This would have meant paying a solicitor to certify the documents.
I have opened lots of online savings accounts in the last few years and have never been asked to do this.
I didn't bother in the end and just let my application lapse - there are loads of others savings providers who don't ask for physical copies of certified documents,

Like other reviewers here I also had a horrific experience trying to open a WebSave ISA with West Brom. The rate was good, the experience was the worst banking related experience I've ever had. The complaints person blamed the bank that the money was coming from and took no responsibility for the failings, lack of action, lack of follow up, mistakes, lack of response or lack of proactivity - they sent forms by snail mail which got lost in the post, they emailed eventually when I contacted the other bank and got the details, as WB were not willing initially to contact the other bank, they forgot to send forms and basically did a horrible job that only completed because I was in touch with them and other bank on an almost daily basis, racking up 4+ hours of phone calls, losing >£80 in lost interest (they claim that's ok as they give themselves 30 days to do what others take 24 hours to complete). I got a call today from a very condescending Complaints manager offering an insulting and offensive settlement, which has only encouraged me to go to the Ombudsman and to warn as many potential customers off ever using West Brom. That said, the team answering the phones were all lovely, were very embarrassed and seem to be let down by a system and back office team that don't deliver and put them in a very awkward position. AVOID.

Recently acquired our first mortgage through the West Brom. Being first time buyers we didn’t know what to expect. Must say it was nothing other than a pleasant experience from start to finish! Thank you the West Brom!

Terrible experience trying to open a WEBsave ISA and transfer funds from an existing West Brom ISA to their own WEBsave ISA.
As a well established BS i thought this would be an easy experience but far from it. Opened the account on the 21/11 and filled in the online request to transfer funds but for some reason they could not verify my details although I was an existing customer! This went on for 3 weeks and was finally opened on 14/12/23. I raised a complaint through their complaints process and have had no contact.
Still no funds have been transfered on the 18/12/23 and no response to my complaint.
*******I WOULD NOT RECOMEND THEM TO ANYONE*****

We used these for our first time mortgage, whilst the rates were good and the first application process was smooth it turned pretty ugly after that experience especially when we decided to port the mortgage due to moving home. Basically long story short is they nearly left us homeless on the completion date due to them hearing me say something I never said, put huge retention fees against us and then asked us to put the extra up front. They maybe cheap on the market with interest rates but by god I wish I had of gone else where now as they have left me in such a financial mess.

Opened a websave notice account. Found the process efficient and call centre staff helpful and well informed.
Encountered an issue which was dealt with politely and quickly.
The on line application seems to work fairly well too.

Just opened an ISA with West Brom. So easy. Transfer of ISA elsewhere was super fast. Great experience and would recommend

Amazing experience with West Brom for are first time mortgage we find the mortgage tracker so useful we could see everything that needs to be done sometimes we should not always read the reviews because looking back every experience is different so from mortgage in principle, right up to completion day it’s been straightforward and easy, great communication and it made Are stress level so much better so thank you 😊

Fantastic! We have just completed on our first home with a mortgage from West Brom, from DIP to offer & completion we had absoltuely no issues with them at all - they have been brilliant.

Interest rate was better than high street lenders & all paperwork was sent to us on time - for something as life changing as a mortgage i couldn't of had a better lender.

Thank you so much!