Wesley Chapel Toyota Arvostelua 

The service is is getting worse and worse every time I go in for service, today for example I jest had a oil change and wanted a Quote on a timing belt/chain job, made it clear when setting up the app, go in early at 11 am app at 12 ok I get that there a waiting but to tell me at 2 there wrapping up and I ask then why my truck outside jest to find out they have not even started yet, wft. I reach out Multiple times to speak with a manager about this cause I still have not even Received the The quote I requested, am sorry if u value your time don't come here

Deception and dishonesty. After researching the vehicle online, I visited the dealership. The sleazy salesman had only been there 6 weeks, complaining that management had fired everyone “because of shady” practices.
Well, I experienced their fraudulent practices firsthand. First, the online price was merely a bait-and-switch. At the sales manager’s direction, this newbie came back with a bid sheet $6000 more than the advertised price. The FL Attorney General’s office should be told of these scam artists. They’re liars. They’re dishonest. And, you should avoid this dealership.

First I want to thank staff for a relaxed experience we were not approached before turning our car off! We were able to look around without anyone breathing down my neck!😁.
SHOUT OUT TO MARCUS!!!!! You did a great job! I can’t wait for my first road trip!!! Again. THANKYOU!!!

What is going on with this company?! One of their employees found kittens at the Wesley Chapel location, called animal control to come pick it up, left work took it to Petco to try to give it up, gave the kitten to me willingly at Petco (verified by cops on Petco camera footage) then the employee as well as a manager of this company proceeded to call the cops on me for "stealing" the kitten although there were multiple witnesses that confirmed the kitten was given to me willingly. I never even stepped foot on Wesley Chapel Toyota's property ever yet their employees stated the company planned to pursue legal action against me for stealing, made a police report against me and even threatened to call DCF on me?! What in the world is this company about and what are they doing while they are working? I thought they sold cars, not kittens?

I thought I purchased a car in Dec when I brought my pre approval from capital one. Capital one said they failed to finish processing the application. Then in March we got calls about coming in to finish financing. We thought it was scammer. Then we realize this dealership pulled my credit 7 times. After I said not to I was going with Capital One. I now hired a credit professional to remove all unauthorized inquiries because
My score dropped 45 points. When I came back to the dealership the finance associate disrespected my wife when she was asking questions. We got into a huge argument and I was treated like a thief. And they threatened to call the police because the car is now stolen. Then they raised my buying price by $600. It was the most distressing experience. They treated me like a dog. And violated my consumer rights. I highly recommend no one ever go here for a car. Unless you are buying cash or have your pre approval in hand and called the finance company to get a check in hand to bring with you to the dealership. Any other way leave you at the mercy of these crooks with unethical practices.

Customer service was excellent through out the process. Travis keep me informed as to what the status of what happened. He walked me to the rental area. I had forgot several things from my car and he had to make multiple trips to my car. He was polite and patient with all of my questions. I will recommend Travis to my friends in the future. I drive past two Toyota dealerships come to yours to get my car serviced. It is well worth the one hour 20 minute drive to go there. I am very confident when I leave there but all my issues have been corrected.

A nightmare! We were on vacation and everyone knew this? The rep mislead me, the parts rep ordered a part from Georgia (ETA 5 days) one was available within a 1 hour distance? The parts manager lied and mislead me. Made me wait 7 days while expressing my situation and concerns while on vacation. After the part was delivered they sent it back only to find another part 2 hours out? This kind of treatment to an unsuspecting consumer who put themselves at the mercy of these heartless misguided and mislead staff is appalling! All while patting themselves on the back for doing such a wonderful job, blaming me for the problems.
Buyers be ware!

Purchased lease and it was a God awful experience with the registration.purchased 2 year registration only to get pulled over because my registration was not attached to the car.said they fixed it only to find out they made it a 1 year when correcting even though I paid for 2 after hours trying to get them to understand what they did wrong told to come get mew registration it's all ready on Monday
And Monday they day it now expires ..the rep calls out sick and no one knows anything about it
And they even tried to give an expired registration like they fixed it..I took a day off for this run around

I’m in the market for a Toyota Camry, I had been emailing with Christine Rodriguez a “manager”
At WC Toyota. I had spoke to Village Toyota and Sun Toyota. Village Toyota did send me a price work sheet and added about 2K for an advantage warranty. I was emailing Christine and asked her twice if they require the advantage warranty. She said no, all the fees were on the spec sheet she sent me. There were two charges on the spec sheet $699 for Toyogaurd Platinum and $209 for two USB ports. Went down there yesterday ready to buy a pre-owned car that was on their website or put a deposit on a new car. Kelly the sales person tells me the cars I found online are not available and they really don’t have many cars. She took my keys to “appraise” my trade and then came back with the worksheet for a new Camry with charges of $599, $599, $1595 all for extra warranty items they add. I said why are they adding those charges. I specifically asked Chritsine about that, she had no idea. I said no thanks, give me my keys back.
I left and today emailed Christine this is what she said: We did not get into the out the door numbers on the vehicle. These items that were presented to you are not warranty items.
I told her I’m not interested. I think with they should be upfront with the fees they are going to add, we were not discussing the price of the car only the fact if she was going to
“require” extra junk fees that I don’t want to buy.
I won’t be going back there.
Tracie Trotter

Highly recommend using Wesley Chapel Toyota. This is a great service. The salesman was very helpful and worked with me to get a vehicle at a very fair price.

Poor service. Mgrs won't return calls.

The sales manager asked me to come to the showroom for a used 2019 Toyota Tacoma. After a quick inspection, the truck looked fine; however, when I looked under the car then noticed it was completed rusted under the chassis (pics available) and every bolt and some engine parts. The truck came from the north, so that may explain why it was rusted. Sale team claimed that was nothing wrong with the rush, and they still claimed their trucks are 160 point professional inspected. I left since my trust went down to zero. Please, be careful out there since I don't think their precertification means anything.

Julie Rivera-Pereira Was professional, clear, helpfull and patient with me, was good exprience with her, but after sale I am trting to reach Mic Abraham for a MONTH i called them 5 times and everybtime the receptionest say in rude way he is busy will get back to u, their post sale service sucks I’d never recommend them again.

Went online and followed instructions to prepare a price quote in advance. Printed paper and went to Wesley Chapel Toyota. Once there sales rep tells me the pin stripe, window tint, floor mats and a tracking device was already in car. I told him multiple times this wasn't mentioned online Wesley Chapel site. They reduced price for these extras from a little over $1500 to $500. I still believe this was a bait and switch. Buyers beware, when doing price quotes online with Wesley Chapel Toyota, they are going to charge for extras not mentioned online. They told me this crap is done to the cars when they receive them. It's bull, I asked for one without this extra crap and he tells me they don't have any. I drove over an hour to this place just to get items I didn't want pushed on me. I could've gone closer where I live and gotten crap I didn't want on my vehicle dumped on me. The vehicle was falsely described online and I think it's very sneaky, not to mention unethical.

Took my 2018 Camry in for service. They were supposed to get back with me about rust spots. I have contacted them 6 times and no response yet. 2018 car shouldn’t have rust.

I highly recommend this dealership! Jacob Maxfield and Jeff Latham were both incredibly friendly, knowledgeable and made a complicated process enjoyable. I have had unpleasant experiences with previous dealerships causing me to have a negative opinion. I needed a new vehicle but was dreading going in because of those past experiences. However, they completely changed my mind! Thank you for all of the help!

Took my card to the dealership yesterday with all diamonds across the card with a promise of 25 grand or the lesser prize of $2500-a real con-the manager put the squeeze on after almost an hour of looking at a used f-150-the salesman was cordial and blamed verbally by the manager for not sealing the deal-don't waste your time.

Today I received excellent service from Pedro Rico and your staff. My car was roaring on my way back to Brooksville.
Gracias Pedro.

My sales person Greg Irving listened to my needs and was extremly helpful, best car buying experience ever. In and out fast....will buy more from them.

Irresponsible service department and management. Brought my truck in for service, they scratched it and did nothing to fix it. Shame on them.