Wentworth Wooden Puzzles Arvostelua 

I have just received my first puzzle!
It's so beautifully packaged in a lovely drawstring bag within a box with a picture of my beautiful puzzle. The puzzle was dispatched and delivered within a week along with emails on updates.
I can't wait to get started on my beautiful puzzle. I think this will be the first of many🤣
Thank you so much 😊

I have bought many puzzles from Wentworth over the years. Sadly, the company has started to rely more and more on Generative AI (labeled in their catalogue as such), thus charging a premium for jigsaws with AI slop images. Not only does this rob an artist of work, AI is hugely damaging to the environment (ironic, as WW boasts of their use of wood from sustainable forestry and recycled packaging!)

I won't be buying any more from them until they stop this unethical practice. Sad.

I've placed two orders with this company over the last week. The first order I sent as a gift to someone. During checkout there was no facility for me to add a gift message to the recipient stating who the parcel was from, nor any opportunity to add gift wrapping. As a result, even though the parcel was delivered the next day by Royal Mail (I paid for express delivery), the recipient hadn't a clue who had sent the parcel.
The second order was placed at 00:54 on the 12th December, and later that morning at 07:26 I received an email stating that my order had been despatched (again express delivery paid for) but there was no tracking number in the email. The email stated that I'd receive a further email from their delivery partner. However, I didn't receive an email from their delivery partner, so at 07:46 on the 13th December I sent an email to Wentworth asking for the tracking number, because there was no tracking number for this order in my account. (Nor was there any details of the parcel tracking number in my account for the previous order). As I'd paid for express delivery, I assumed that as my order had been despatched, I would actually be receiving my order on the 13th, so I waited in all day expecting a parcel delivery. However, no parcel was delivered yesterday. I couldn't telephone Wentworth yesterday the 13th, because according to their website, the customer service staff on a Saturday work at a remote location, and are only able to take customer orders and will have no access to look into queries about already existing orders.......this to me is a ludicrous way for a company to be operating! What I don't understand is why do Wentworth not put a record of a parcel tracking number against the order in a customer account? Surely this information is a very important detail of data that ought to be recorded for each order in a customer account.

I have evidently been lied to by Wentworth! Why inform me that my order has been despatched when it obviously hasn't?

There are glaringly obvious faults within their online ordering system. For a company that supposedly produce a quality product, they most certainly do not provide quality customer service or a quality online ordering service or experience.

UPDATE 15th December 2026. My order (order no: 1256996) was actually delivered this afternoon! I did not receive email with the parcel tracking number from Royal Mail until this morning. Given that I paid for express delivery, I've no idea why the parcel wasn't delivered on Saturday or even yesterday (Sunday) because Royal Mail did deliver another parcel to me on Sunday.

Box that they were packed in was too deep, with not really enough scrunched up paper to stop the jigsaws rattling around in the box. The small boxed jigsaw looks like a used product, due to the way it's been packaged with all the pieces loose in the box. The lid had actually come off, so the jigsaw pieces were all loose in the packaging. Fortunately, none were missing. Yes, I know that Wentworth do not use any plastic in their packaging (which I do applaud) but the jigsaw pieces could be put in a paper bag before being placed in the box. The design of the jigsaw box is terrible....the lid falls off too easily. At least all the jigsaw crackers that were in my order, have their pieces put in a small bag before the cracker is folded up, etc., so they do not rattle around and thus do not look like a used jigsaw.

Wentworth didn't reply to my email from Saturday, until this afternoon once my order had been delivered (along with a link to the tracking number and a proof of delivery photo).......rather like closing the stable door, once the horse has bolted. Customer service gavd no explanation as to why I didn't receive the tracking number on Friday, nor gave me any reason why my parcel wasn't delivered the following day on Saturday. Surely, if other carriers can deliver parcels next day at this time of year, then Royal Mail ought to be able to deliver next day especially when a customer has paid for that service. Wentworth do really need to add the order tracking number into a customer account, instead of relying on an email from Royal Mail.

Just received my puzzles and am very disappointed with them, I know they were coming in a drawstring bags but I never thought they would all be put in the same bag, I now have to sort and separate the pieces which is very annoying, I have bought several before and they all came in a separate box.
I expect they are saving money this way but this is ridiculous, First tine I have ever received puzzles in the same box. Will never buy from this company again.

Bought dozens so far, educational and wonderful experience for all especially children .Only one problem,no PayPal .For peace of mind please?

As an update, following this review the company reached out, acknowledged the failings in customer service and as a result have sent a new and much more satisfactory puzzle. It is a shame it took a poor review to spur them into action but act they did and accordingly I have now raised the stars from one to three.

My wife purchased a personalised puzzle of a picture of one of our dogs who recently passed away. The colours are not true and customer services do not care! They claim that the colour is true but have made a white Bichon Frise brown.
Shame because we do like their puzzles but would we buy again? NEVER.

These puzzles are my guilty pleasure! Not inexpensive, but the quality is lovely and i view them as a collectors item and especially like the Christmas ones. I love the wooden pieces, the wood smell and the cloth bag the pieces come in. The boxes are robust and look great displayed on a shelf.
Like others have mentioned it would be handy to have a larger image of the puzzle available especially on the more detailed puzzles but I only buy the 250 piece puzzles as I like to sit and finish them in an evening.
A loyalty scheme would be handy for repeat customers. I only order puzzles when a discount is on and sometimes this means I don't buy when I would ideally like to which is a shame.

1000 piece Autumn Cottage puzzle is brilliant but why is there no picture included in the box. The picture on the box measures 20cm x 14cm when the box lid measures 25cm x 25cm. We don't all have the eyesight that we used to have.

Very poor quality colour reproduction of a personalised photo of the front of my colourful cottage garden which my daughter bought for my birthday as a jigsaw. Customer services asked for photos of the puzzle which I have patiently explained to them look much better than the puzzle looks in reality as that’s the function of a top quality camera, it enhances the image. I’ve bought 30+ jigsaws over the years as well as recommended them to my family and friends but now I’ll make sure no one I know orders a personalised jigsaw from Wentworth, it seems a number of people are also unhappy with this service. It looks to me as though the company is not using the same reproduction as for their standard jigsaws.

I have ordered several times from Wentworth Puzzles. Every puzzle has been stunning. Each puzzle has high quality wooden pieces that fit together beautifully. The puzzles are made in Britain (yay!), the pieces come in cloth bags and sturdy cardboard boxes - no plastic packaging (yay!). Customer service is responsive and the puzzles arrive promptly.

I have ordered several puzzles both for myself and as gifts over the past year or so - all puzzles have been lovely and gratefully received. Cannot fault Customer Services following a recent ordering issue which they were quick to rectify. Thank you so much Kathryn.

Finger weg! Das Puzzle wurde spiegelverkehrt gedruckt. Des Weiteren fehlten Teile. Eine Antwort vom Kundenservice gab es nicht! KATASTROPHE!!!

They have some fun puzzles, but they are starting to bet heavily on AI created images, and I'm having trouble finding the ones created by real artists, so I'm just avoiding the brand alltogether.
They can source their images from wherever they like, but they should know how much it means for some buyers to get an image created by a real human being, and they should clearly label, categorize, and let us filter puzzles that were made with AI. A footnote at the bottom of the details that you need to expand to see is not enough.

I ordered a catalogue last week, chose my puzzle and placed an order this morning, the puzzle was shipped an hour later, what a shame it was a lie, 24 hours after shipping confirmation and still no tracking information!
Easy to order online both the catalogue from chat and the online jigsaw order, but a shame the customer service team don’t actually read what you say, I now have over 50 of these puzzles but this will be the last

Missing piece - sent Wentworth a pic and details,
days afterwards they respond asking for larger pic but
too late puzzle already dismantled Now they demand I pay the postage to return, when I have been a regular good customer for years
Unbelievably poor customer service - Amazon are the Gold Standard - Wentworth should learn !

Approximately 1993/94 I got my first Wentworth wooden jigsaw puzzle as a gift. Ever since I've been an enthusiastic fan. In the meantime, my possession has increased to 12 puzzles. I have been following the development of the company for years. In the 90s it was not possible to buy a puzzle from Germany. The Internet was still in its early stages. Even the search for a puzzle in 1997, during a trip to London, was unsuccessful. Nobody knew this company. Then in 2003, during a trip to southern England, I bought my second puzzle in a souvenir shop. I was very happy. Several years later, I don’t remember exactly, I discovered the Homepage and since then I have occasionally ordered something. The ordering process as well as delivery and payment were problem-free. The quality of the product, packaging and service were always good. After the last order in 2024, it turned out that a piece of the puzzle was missing. Contacting customer service was flawless and absolutely perfect. I received an immediate response and a solution was offered. I had the choice of a complete exchange or a replacement delivery of the missing piece. I opted for the second. It took a few weeks, but then the time had come. The puzzle piece was sent to me free of charge. It was carefully packed in a small box protected with tissue paper. Just opening the box was a great experience for me. I hadn't expected this elaborate and attractive packaging. I was very surprised and delighted. The puzzle piece fits perfectly in terms of shape and color, as if it had never been missing.

I've been purchasing Wentworth puzzles for several years now, and have immensely enjoyed putting them together! This review is specifically for the "Snowy Fir Tree" puzzle. It's been the most challenging I've done so far and very enjoyable in "creating" this beautiful picture. Well done, Wentworth!

Spent £130 on a puzzle for a Christmas present. Sadly the only.image is the one on the front of the box, which is not great quality. Contacted Wentworth and they just provided same image again. When I queried it they said can't do anything else due to copyright.
Would have thought when you are paying this much for a jigsaw you would get better quality
Will never buy from them again

Love Wentworth puzzles, superb quality, particularly excited by the whimsy shapes. Expensive but worth every penny.

My goodness - these people have the worst Customer Service we've encountered for many years. Rude, inconsiderate, don't give a damn about you being a customer. We spent a fair bit of money on two large orders - the second having bags missing. When we phoned them the response was shocking - will never buy from them again!