Im writing this on behalf of my husband Mark who visited Well Pharmacy on Swinnow Road in Pudsey LS28 ........ I saw the pharmacist re Blood pressure readings to be done at home She attached the... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I have had exprience of other online pharmacies and have found them wanting, my last one wanted after a while to add on high delivery charges. I then went back to my locak high st pharmacy and every... Näytä lisää
Yritys on vastannut
Very good service so far , dispatched within a couple of days of them receiving prescription. Delivered 48 hours later . No problems yet , Much better than tackling our useless chemist.👍👍
Yritys on vastannut
Parcel came very well packed in bubble wrap, with NO damage. Order was spot on with only one item short of the full total which I am hoping will be refunded back to my account. parcel arrived well on... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Yrityksen kirjoittama
Yhteystiedot
Merchants Warehouse, Castle St, M3 4LZ, Manchester, Yhdistynyt kuningaskunta
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4,3
Erinomainen
36 t. arvostelua
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Vastaus yritykseltä Well Pharmacy
Hi there,
Thank you for your feedback, we are glad to hear you are happy with the service you received.
Kind Regards,
Well Pharmacy
The staff at the Abbotsbury Pharmacy
The staff at the Abbotsbury Road are all lovely &helpful , I went to pick up my prescription and it had not come through from the doctor .
I was worried as I had been without my blood pressure tablets for a couple of days , and it was Friday 3rd July around 4pm and busy time
for them .
The Lady I spoke to said it’s not a problem we can dispense your prescription now .
Absolutely fantastic service ,all very kind & helpful as I have anxiety & PTSD so I need a friendly caring person which she certainly was
Thank you very much , so happy to have changed my pharmacy and come here💐🩷💯😊x
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Well Pharmacy
Hi Debbi,
We are so pleased to hear about your positive experience with our team, especially given your concerns about your blood pressure medication and anxiety. It's wonderful to know that our colleague was able to assist you promptly and with such kindness during a busy time.
We are truly grateful for your kind words and are delighted that you've chosen us as your pharmacy. We will pass on your feedback to the team.
Kind Regards,
Well Pharmacy
I always order 14 day before I runout…
I always order 14 day before I runout and my order is always late u must be sending them by pigeon
9. heinäkuuta 2026
Vastaus yritykseltä Well Pharmacy
Hi Paul,
We appreciate you sharing your experience. We understand your frustration with delayed orders.
The whole process from order through to delivery usually takes 7 working days. Once you've ordered your prescription online, your GP will need to approve it. GPs usually aim to do this within 2-3 working days, but the time this takes may vary. Once they've approved your prescription and we've processed it, you'll usually receive your order within 2-4 days via Royal Mail.
Delivery may take longer during busy periods so be sure to order your prescription in plenty of time. We always recommend placing your order 2 weeks before you need it which you have mentioned you do.
We have checked your prescriptions since January 2026 and they all appear to have been processed and delivered within our timescales as advised. There was a slight delay with all prescriptions in June due a technical issue so your prescription in June fell just outside of our timescale and we apologise for any inconvenience caused by this.
Thank you once again for your feedback.
Kind Regards
Well Pharmacy
Very helpful, professional, great service.
I went in this afternoon and was greeted very warmly by a lovely lady and when I asked for some advice/help, she said the pharmacist would help, A couple of minutes later, I was seen by the pharmacist and after a brief consultation and taking my details, she prescribed some antibiotics which I hope will kick in very soon.
I just want to thank both of the ladies there for their friendly, professional and very helpful manner. Great service. Thank you very much. Stephen
14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Well Pharmacy
Hi Stephen,
We are truly delighted to hear about your positive experience with us this afternoon. It's wonderful to know that our team provided you with friendly, professional, and very helpful service. We always aim to ensure our customers receive the best possible care, and your feedback confirms we are achieving that goal. We hope you feel better very soon.
Thank you for your kind words.
Kind Regards,
Well Pharmacy
Always deliver medication quickly and…
Always deliver medication quickly and free of cost.
11. toukokuuta 2026
Vastaus yritykseltä Well Pharmacy
Hi there,
We're so glad to hear we consistently deliver your medication quickly and free of charge. Thank you for your feedback.
Kind Regards,
Well Pharmacy
No problems whatsoever.
6. heinäkuuta 2026
Vastaus yritykseltä Well Pharmacy
Hi Sally,
Thank you for your feedback, we are glad to hear you are happy with the service you received.
Kind Regards,
Well Pharmacy
They remind me to order my prescription…
They remind me to order my prescription and inform me of the process and when it will be delivered I would like to thank them all for their support thank you val Brooks
9. heinäkuuta 2026
Vastaus yritykseltä Well Pharmacy
Hi Val,
We're so glad to hear that our reminders and clear communication about your prescription delivery have been helpful. Your kind words mean a lot to our team, and we appreciate you sharing your positive experience with us.
Kind Regards,
Well Pharmacy
Quick and efficient direct to door…
Quick and efficient direct to door prescriptions - working well so far and recommended
6. heinäkuuta 2026
Vastaus yritykseltä Well Pharmacy
Hi Jon,
We're so pleased to hear that our direct-to-door prescription service is working well for you and that you'd recommend us. Thank you for your positive feedback!
Kind Regards,
Well Pharmacy
As per usual excellent service
As per usual excellent service, no problems, swift too !
9. heinäkuuta 2026
Vastaus yritykseltä Well Pharmacy
Hi Kenneth,
We are so glad to hear you consistently receive excellent and swift service! We appreciate your feedback.
Kind Regards,
Well Pharmacy
Well that went well.
Easy to order. Kept informed on progress. Quick delivery. Tablet-tastic.
9. heinäkuuta 2026
Vastaus yritykseltä Well Pharmacy
Hi there.
We're so happy to hear you found our ordering process easy and our delivery quick! We truly appreciate your kind words.
Kind Regards,
Well Pharmacy
Contradictory emails yet again
8. heinäkuuta 2026
Vastaus yritykseltä Well Pharmacy
Hi Paul,
Thank you for sharing your feedback. We are very sorry for the confusion.
When we receive a prescription, our system should automatically closed the GP request that is open but occasionally this can remain open and not closed properly. This then generates automated emails from the original GP request that remained open as they automatically close 10 days after they are placed.
Please accept our apologies for any inconvenience caused.
Kind Regards,
Well Pharmacy
My order has been delivered well for a…
My order has been delivered well for a few months , now its stopped my doctor says they can't talk to well pharmacy, and well pharmacy says its my doctors fault , I am left with no meds , not a good result
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Well Pharmacy
Hi David,
Thank you for taking the time to share your feedback with us. We are very sorry to hear about the difficulties you're experiencing with your medication supply and the communication breakdown between your doctor and the pharmacy. We understand how concerning it is to be without your essential medicines.
Your medication has been issued on a batch repeat prescription, this means that you do not need to place a new order request on your account as your GP has already signed off a batch of prescriptions which is stored on the NHS database.
We advise patients that if your next prescription does not download automatically 10 days before it is due then please send us a message from your account/send email to hello@well.co.uk and we will manually download the next one due.
We have provided this information in a previous email to you to help resolve the issue you have experienced.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Vastaus yritykseltä Well Pharmacy
Hi Ilyas,
Thank you for sharing your feedback with us, we are glad to hear you are happy with our service.
Kind Regards,
Well Pharmacy
Vastaus yritykseltä Well Pharmacy
Hi there,
Thank you for sharing your feedback with us, we are glad to hear you are happy with our service.
Kind Regards,
Well Pharmacy
Quick delivery got my item on time
8. heinäkuuta 2026
Vastaus yritykseltä Well Pharmacy
Hi Afsheen,
We are so happy to hear your item arrived on time! We appreciate you taking the time to share your positive experience with us.
Kind Regards,
Well Pharmacy
Poor delivery experience
It is now 10days since my GP signed my prescription and I paid online for it. It has still not arrived. This is not what the website says which is delivery in 2-4 days which I feel is disingenuous.
8. heinäkuuta 2026
Vastaus yritykseltä Well Pharmacy
Hi Laura,
Thank you for taking the time to share your feedback with us. We are very sorry to hear your prescription has not arrived within the expected timeframe.
The whole process from order through to delivery usually takes 7 working days. Once you've ordered your prescription online, your GP will need to approve it. GPs usually aim to do this within 2 working days, but the time this takes may vary. Once they've approved your prescription and we've processed and dispensed it, you'll usually receive your order within 2-4 days via Royal Mail.
Delivery may take longer during busy periods so be sure to order your prescription in plenty of time. We recommend placing your order 2 weeks before you need it.
This information can be found on our website https://well.co.uk/prescriptions/prescription-delivery/.
Your prescription was received the 03/07 and checkout was not completed until the 04/07, this was then processed from the 04/07 and delivered 13/07, this was processed and delivered within the 7 working days as advertised.
Thank you once again for your feedback..
Kind Regards,
Well Pharmacy
Vastaus yritykseltä Well Pharmacy
Hi Loriane,
We're so glad to hear that your experience with us was quick and easy from beginning to end. We truly appreciate your positive feedback!
Kind Regards,
Well Pharmacy
Vastaus yritykseltä Well Pharmacy
Hi Anna,
We're glad to hear our consistent support is appreciated.
Thank you for your feedback.
Kind Regards,
Well Pharmacy
Package delivered by a very pleasant…
Package delivered by a very pleasant postman.
8. heinäkuuta 2026
Vastaus yritykseltä Well Pharmacy
Hi Keith,
We are so pleased to hear that you had such a positive experience with your delivery. It's wonderful to know our delivery personnel are providing excellent service.
Thank you for sharing your feedback!
Kind Regards,
Well Pharmacy
Excessively slow, cost the NHS more because of delays, will never use again
Pretty poor experience. Signed up, found out that their app didn't work with my GP (not their fault, fair enough) and that my local Well pharmacy has no access to the online Well pharmacy system (weird, but fine). So I re-nominated my local Well pharmacy.
All of the above is a 3 star experience.
What happened to make it a 1 star experience is that the online Well Pharmacy snatched away my nomination to themselves and took my regular prescription. They then took 7 days to deliver it - about 5 days more than my local pharmacy, an unexpected and unacceptable delay that forced me to get an Emergency Prescription to cover me, at extra cost to the NHS and extra hassle to me.
Customer support offered no support, taking literal days to reply to simple questions, then offering no form of apology or compensation or even acknowledgment of their issue.
I strongly urge everyone to instead find a local pharmacy that offers delivery, which is quite easy to do for many people.
Edit to respond to Well's reply: I made the nomination to you. I tried an order through your app. The order failed. So I re-nominated my previous pharmacy, and after a few days after they confirmed I was registered with them I ordered my repeat prescription via the NHS app. In that time you must have re-processed my nomination, as the prescription went to you.
Your own app and website says dispatch is 2-4 days. It wasn't. It took a week to get here as I mentioned. You say you recommend that orders are made 2 weeks in advance, but that was never communicated to me, at any point in signing up.
You took a prescription you shouldn't have, you took longer than you said you would to deliver it, you caused me inconvenience and caused the NHS cost, and now you have the cheek to try to subtly shift the blame onto me.
By the way, my local pharmacy was also a Well pharmacy. How can they be the same brand, even using the same labels and label printers, probably using the same system, and yet you guys take 4+ days to process a prescription, and the local pharmacy can do nothing to help if signed up for the online one? There's no excuse.
8. heinäkuuta 2026
Vastaus yritykseltä Well Pharmacy
Hello,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your frustrating experience with our online pharmacy service. We understand your disappointment.
Not all surgeries accept request through 3rd party (Pharmacies). Your surgery made us aware of this in February 2026 and this was updated on their GP profile for all patients who use our service that are registered with the surgery. This just means you have to request via your surgeries preferred method. You can still have your prescriptions dispensed by our online pharmacy as your surgery will still send approved prescriptions over.
We would only change the nomination during the sign up to the service when you have selected you consent to this or if we receive a communication through email or our chat service from the patient requesting us to change it.
It looks like you placed a request via your account which was rejected due to your surgery not using 3rd party and when it was approved it was then sent over to us to dispense and deliver.
The whole process from order through to delivery usually takes 7 working days. Once you've requested your prescription, your GP will need to approve it. GPs usually aim to do this within 2-3 working days, but the time this takes may vary. Once they've approved your prescription and we've processed it, you'll usually receive your order within 2-4 days via Royal Mail.
Delivery may take longer during busy periods so be sure to order your prescription in plenty of time. We recommend placing your order 2 weeks before you need it.
Please note: We are an online pharmacy offering a delivery service and our timescales are considerably longer then local pharmacy stores.
We are very sorry for the length of time it took for you to receive a response, we are actively monitoring our response times and working on this to improve the wait times.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
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