Their customer service rep was totally horrible.
Their customer service rep was totally horrible. She has a dont give a damn attitude with customers. The scheduled a repair visit for two days after my fridge went down only to call me the morning of the appointment to cancel and reschedule for the following day. When they showed up the technician said my refrigerator compressor was shot. They were going to report this to my warranty company by the end of the day since they alrready delayed the repair by one day because of the canceled appointment. Well they did not do that at all and when I tried calling the next day she told me i had to wait until the end of the day for a service report to be sent. At the end of the day I get a call from them saying they want to send a master technician to review the problem. This master technician said the compressor was fine and the refrigerator has a freon leak. He said he would apply a sealant and recharge the system. That if the refrigerator wasnnt operating correctly after 2 days to call and let them know. Well after 2 days it still was not cold enough to freeze ice tray i placed in the freezer. So after multiple calls that went to voice mail and no calls returned i finally get through calling on someone else's phone. This lady customer service rep said they had to come back to verify that it was still not working and it would be another 2 days before someone could come out. Well this afternoon they called me and again canceled the appointment i have for the morning. Its been 9 days now without a refrigerator and im total over dealing with this company. I will start the process over with any other repair company and totally stay clear of "We DONT Fix Applinces"








