Weetons Arvostelua 

Very disappointing after being belittled at the front of the restaurant by the woman seating bookings. She was rude and condescending, when the online booking system was taking bookings and she was telling us that we couldn’t be seated for far longer (which is fine) just don’t be as rude and obnoxious. I had booked before we went and then re-booked whilst there and was told to stand aside so she could deal with everyone else behind us in the queue, to which the majority were turned away abruptly.

Previous visits we have been given a buzzer if we didn’t have a booking or our table wasn’t ready and been able to browse the shops till our table was available. She again was very dismissive when we asked if this was an option.

I’d recommend it as a nice place to browse around, it is very expensive and I’d choose somewhere else to book for your lunch, that’d likely be more welcoming, quicker service and more affordable for what you’d get.

Extremely poor service. I understand that it isn’t easy to find staff however you would expect so much better. Service and good for the prices charged b

I am utterly fed up with Weetons' unprofessional behavior. This company has been bombarding us with spam emails relentlessly, despite having never opted in to their marketing. It’s clear that they have no respect for privacy or professionalism.

Weetons, your constant spamming is not just annoying—it’s outright unacceptable. It’s disgraceful for a business that claims to pride itself on quality to stoop to such cheap and irritating tactics. If this is how you treat potential customers, I shudder to think how you treat loyal ones.

Get your act together, respect people's inboxes, and stop tarnishing your reputation with spammy nonsense. You’ve lost my respect, and I would never recommend your services to anyone.

So, Rob Coutts (their '30 something' MD) seems to think it's ok to spam those who have never even heard of his bad-rep company, let alone people who have actually ever engaged with it?! Learn the law grasshopper - you're breaking it!

We sat down in the restaurant at 1230 hours. After 15 minutes I went to the front of house lady who said she would send someone to us. That didn't happen for another 10 minutes. The man was offhand when taking our order and said they would be about a 20 minute delay in the food arriving.
We voiced our dissatisfaction to the waitress who cleared the table and brought the bill. She took our views seriously and apologised for our experience saying there was a shortage of chefs that day. She also noticed that bill was incorrect as it contained several extraneous items. She put this right and made another sincere apology. . The man who took our order came and offered a 50% discount which we accepted. He further apologised.

Ordered game pies and gave them plenty of time to deliver them before Xmas , they left it until the last moment to despatch and then claimed they would not be delivered as they were damaged. Utter rubbish false excuse, the courier simply failed to get them here.

I wish there was a way of stopping this company from sending me spam. Their mails say that they are emailing me because the believe that I have an interest in their products. To maintain this belief in the face of my asking them to stop spamming is absurd. If their products are as poor as their system I could vever be interested.

Love this place in Victoria Gate . Simon , Jess and all the staff are very friendly . Love the selection of food and foodie gifts . Can't stay away .

Hi,
I visited Weetons in Leeds on 12/03/2023 and my friend and I ordered a prawn sandwich on sourdough bread to eat in. ( The choice of sandwiches was very limited.)
I was assured that they were freshly made.
They were horrible, the bread was stale, the mayonnaise used of poor quality, no butter on the bread and not a slice of lettuce or anything to make the food item more palatable used.
The service was good, hence we did not complain at the time. we did not want to cause a fuss.
Food in WEETONS in Harrogate is always of a high standard.
Never again.
P Armstrong
.

Hamper never received. No accountability. Awaiting refund.

Placed an order in November for pre-Christmas delivery. Got an email on 22nd December to say DPD were having issues, then an email Christmas Eve to say order completed. It’s now 31st December and nothing received, no update offered and no tracking info given. Requested refund.

After several spam mails offering a hamper delivery before Xmas I ordered submitting card details. No answer so I emailed, called, left messages, texted and watts apped. Took days to force a response which just said they are too busy. Abismal. Dont waste your time.

Placed order on the 9th December and its not even been dispatched yet, today is 21st December, never again!!!!!!!!!!

Placed an order on the 6th December for delivery on the 9th...13th now and still no delivery.

We ordered 15 hampers and 10 of them had pies that were mouldy
Emailed and had no response
Would not buy from them again
Customer service is poor

Good customer experience

We ordered some food items (meat pack, vegetables, cheeses etc) and these were delivered promptly and of good standard.

Although a little expensive, it was great to be able to order food, pick a delivery date without issue and the items all arrived as expected (although the cheese was a bit wet as the cool bag had defrosted and was slightly split so the water had leaked out).

Overall, pleased with the service and experience.