WD Arvostelua 332

I strongly advise anyone considering working for WeDeliverCars to read the reviews carefully before starting.
My experience was extremely disappointing. I worked for 6 full days, often exceeding 16 hours per day, and received only £155 in total. This level of pay does not reflect the time, effort, and long hours required for the job.
After leaving the company, a £200 deposit was deducted from my wages, despite the fact that I had only worked a short time and had not personally contributed that full amount as a deposit.
I was then informed that this money would only be returned after I send back their equipment, meaning a large portion of my earnings is being withheld.
This creates a very unfair situation for drivers, especially new starters who may not fully understand how the payment and deduction system works.
If you are thinking about joining, please take the time to read other reviews and fully understand the risks before committing. Based on my experience, I would not recommend working with this company.

The drive stopped working just after I copied 3 TB of backup data onto it.
The replacement drive also died after less than a year. I lost my Backups.
I didn't even know that drives can die before I started using WD Passport. I never had such issues with HDDs in the past. Not a reliable drive for backups.

08/2025 : livraison par UPS de disques durs commandés jetées par dessus mon portail en mon absence sous plus de 40°C sans communication
10/2025 : clusters défectueux découverts sur un des disques durs. Envoi en réparation. WD refuse de m'envoyer un nouveau disque dur de remplacement et me demande de patienter jusqu'en décembre à cause de difficultés de suivi que leur logiciel.
11/2025 : je découvre sur des forums que WD ne retourne que des disques durs d'occasion même pour remplacer mon disque dur qui n'a fonctionné qu'un seul mois. WD accepte de m'envoyer un disque dur neuf en remplacement anticipé après de très nombreuses relances par mail et téléphone.
12/2025 : réception via UPS d'un disque de remplacement d'occasion sans aucune certification concernant ses heures de fonctionnement réalisées. L'emballage est constatée ouvert. Le disque semble fonctionner depuis.
01/2026 : réponse de WD :
" Je comprends parfaitement votre réaction, et je suis vraiment désolé que vous en soyez arrivé à ce niveau de frustration. Quand on a l’impression de ne pas être entendu ou que la solution proposée ne correspond pas à ce que l’on estime juste, c’est normal de se sentir déçu, voire trahi par une marque en laquelle on avait confiance.
Permettez‑moi toutefois de clarifier un point essentiel :
➡️ Ce n’est pas un refus de vous aider, mais une limite stricte de la politique de garantie que je ne peux malheureusement pas modifier.
Les remplacements effectués dans le cadre d’un RMA sont toujours des produits reconditionnés certifiés — jamais des produits neufs — et je n’ai pas la possibilité de déroger à cette règle, même si je comprends que cela ne corresponde pas à vos attentes."
En dédommagement, WD ne propose qu'une réduction de 20% sur notre prochain achat chez eux (inutile).
Il se sera écoulé 4 mois de difficultés à communiquer avec WD pour finalement rester insatisfait de leur transport et de leur politique de SAV.
Conseil : éviter absolument Western Digital

Disque dur en panne après 2 mois d'utilisation.
Retour en SAV à la charge du client (non respect des obligations Européennes en matière de garantie) .
Et le pire, une fois le produit réceptionné par WD, l'article ne revient jamais !!!
=> conclusion, vous achetez un disque dur, 2 mois après il ne démarre plus, vous payez pour le renvoyer, et plus jamais vous ne révérez vote disque dur => c'est du vol !!!

Acheter un disque dur qui a tenu 2 ans. Je demande comment faire pour récupérer mes données. On me propose 20% pour acheter un autre disque dur.
A éviter ces marque !!

WD DA EVITARE,PRODOTTI INAFFIDABILI,SI GUASTANO FACILMENTE E LA GARANZIA NON FUNZIONA.ASSISTENZA INESISTENTE,ESTREMA DIFFICOLTA NEL CONTATTARLI,TEMPI INCERTI PER LA SOLUZIONE DEI PROBLEMI,TI FANNO SPEDIRE IL MATERIALE GUASTO SENZA RILASCIARE UNA RICEVUTA DI AVVENUTA SPEDIZIONE.SONO DEI CRIMINALI!!

Disappointed: Two WD drives failed, no real support in Israel
~~~~~~~~~
Review:
I’ve had two external hard drives from Western Digital. The first one (2TB) stopped working after about 3 years of use. Recently, the second one (5TB) failed in under 2 years. Both were used carefully, only for backup and light storage.

The most frustrating part has been the support process. The second drive was still under the 3-year limited international warranty, purchased via Amazon. But:

Amazon redirected me to WD.

I submitted a support form to WD — no reply for several days.

I tried live chat — it repeatedly disconnected.

When I finally reached someone, they issued a case number and told me to contact a phone number in Israel, which is never answered.

Regional distributors refused to help, saying they only deal with locally purchased devices.

WD then asked me to send the drive to a different country where RMA is supported — entirely at my own cost.

In the end, I received no real warranty service and no compensation for the failed device or the data loss. Data recovery is prohibitively expensive (~$800+).

It’s extremely disappointing that a company like Western Digital can’t provide basic international warranty service in 2025. I won’t be purchasing WD again and would not recommend it to anyone looking for reliability and support.

Having a terrible experience and me going through all this hassles to get my money back was unbelievable, the only wrong I did was me paying over $2400 for a product I liked.

J'espere ne pas etre decu du materiel parce que en ce qui concerne le site c'est vraiment une grosse M...E.
Aucun email de contact, on vous envoi une email puis l'email revient sur ce que vous avez deja rempli. Du grand n'importe quoi.
SBE

Achat d'un SSD Nvme 500Go Western Digital sur le site officiel pour 50€, il a tenu 1 mois, je contacte le SAV, Ils veulent que je le renvoi à mes frais à Prague. 15€ le colis pour recevoir un autre ssd du même modèle... Bref j'ai perdu 50€. A fuire

I ordered 8x WD 18TB Red Pro in 2 orders, took them about 10 days delivery when the orders arrived, I was so excited I hooked up to my Synology Nas but I couldn't created new volume for my Synology Nas, I created trouble ticket with Synology technical support then I called them an hour later. Synology technical support so professional they asked me to send me the nas .log after they received my nas log they figure out right a way 1 of my new 8 x WD 18TB Red Pro had defected, they asked me to removed drive 8th out of Synology Nas, now I can created new volume on my Nas.
I went to westerndigital.com chat support and told them 1 of 8 new WD 18TB Red Pro had defective. They gave me a hard time for replacement. I told them I bought those drives directly from the westerndigital.com website on Black Friday sale after they verified my order number. They accepted the replacement, but I have to send it back to them at my own cost after they received and verified that they will replace the new order for Replacement.

Hello westerndigital.com , I purchased the products from you because you have your name on the market, Do you think it fair for the customers buying your products and you sent defective products with NO apology and give them a hard time for asking for a replacement ? After I stand up and fight back then you guy give me the label for return with UPS with a reason " I am a value Customer" that's why you give for me Free return Label, I couldn't believed that, everywhere in USA has the same policy that FREE return label for defective item which customer bought from the company. AFTER I proved that my order just arrived from the UPS on the same day I asked for replacement then you reward me for a free label Return your defective product.

The day after I dropped off the return defective product with ups I still feel up set how the westerndigital.com treat the customer like me, I called and talked with Hannah B, she's very nice and tried to help me after hearing the whole story, she promised me that she will forward my case to "dedicated team", because I asked her put the hold charge on my credit card and send the replacement as soon as possible (if I returned item not WD sold me, they can charge me on my credit card with they have on file, she knew from the UPS tracking that item is on the way back to Returning Department), I can't wait for another 20 days after the whole processed. She told me that the " Dedicated Team" will respond to her email in 24 hours and she will share it with me. It's too bad it's over 24 hours but I don't see any email from her or her team.

AFTER you read my review, I hope you guy NOT making the mistake like me, trust WesternDigital and then treat you like "you're scammer"

I waited over three months for WD to replace a faulty drive I paid over 800€ for. They lost my serial number for over one month in this time - just lost it in the system. I also had to pay a fee and shipping for this amazing service.

They totally lost me as a customer and I will never buy another WD product again. If something goes wrong (which often happens with storage devices) I can't wait for three months again. It's ridiculous.

Sono oltre 20 anni che acquisto materiale informatico su internet e devo dire che non ho mai affrontato un buco nero (letteralmente). I loro prodotti saranno anche tecnicamente di un certo interesse, ma non vengono acquistati come "souvenir" o per ragioni estetiche o artistiche. Se io acquisto un HD vuol dire che ho una necessità di conservare dati e non di metterlo in vetrina. La loro assistenza a dir poco da terzo mondo, si nascondono dietro un sito web astruso e ridondante simile a scatole cinesi utili solo a confondere l'ignaro utente che cerca assistenza invano, ho una certa esperienza a livello informatico e devo ammettere che potrebbe essere stato fatto da un demente.
Io sono riuscito a fare l'RMA a causa della mia più che trentennale esperienza con l'idiozia informatica che infesta internet, sono anche riuscito in un tentativo di comunicazione con il servizio assistenza, ma l'unica risposta che mi hanno dato è quella di aspettare, dico io "sine die", visto che i loro tempi tecnici sono biblici.
Voglio solo sperare che qualche rinsavito della catena commerciale sia consapevole che l'assistenza ai clienti è la base della fiducia. Quando si perde quella ci vogliono anni per ricostruirla e non basta cambiare brand, quando si fiuta la stessa situazione, si scappa via per non ricadere nella trappola.
AGGIORNAMENTO OBBLIGATO al 06/11/2024:
dopo circa un mese di paziente attesa ho ricevuto il disco in sostituzione.
Le critiche restano perchè il servizio ai clienti non è al livello del marchio rappresentato, ma se si riesce ad interagire per ottenere assistenza, il minimo indispensabile viene erogato, ovvero circa due settimane prima di ricevere la sostituzione una laconica email mi avvertiva della ricezione del reso, quindi mi sono tranquillizzato ho pensato che avrei dovuto aspettare, ma la soluzione sarebbe giunta.
Infatti mi sono meravigliato della velocità, due settimane appena, mentre avevo preventivato qualche mese.
Quindi per correttezza ripristino la mia fiducia, ma il sito non aiuta i normali clienti.
Ringrazio pubblicamente l'assistenza e spero che il sito venga messo in ordine e che sia fruibile da tutti.

Tout simplement des voleurs.
Mon colis est arrivé avec seulement 2 articles sur 4 pour une valeur totale de 250 euros. Or, Western Digital refuse de rembourser les produits manquants, d'autant plus que le poids du colis correspond bien à seulement deux articles... Bref fuyez et achetez vos disques durs ailleurs.

The service, knowledge, help, and making clients feel secure is top notch. The knowledge the staff provides is great and they take all the guess work out for their clients and make the whole process so easy and stress free, where does anyone get that now a days. Great work form kind caring staff.

How good is WD's customer warranty and service if no customer can contact them? It is as worthless as their products if 2 of them fail in a year and a half. When it works it is ok, but can you really afford to have your computer crash while you're in dire need. It's like being left to die inside a hospital while pleading for help.

I'm sure they give their big accounts service, but everyone else gets servicing - and they do it just as impersonally as a dairyman does to his cows.

I'm sure they have little competition (and they know it). You will never know how pathetically worthless a company is, until you need them, and they’re untouchable.

I’m but one of perhaps a million or more that have experienced this level of customer abuse. That’s why they will never achieve a 2 star rating.

Die Produkte von WD nutze ich ja gerne, aber die Abwicklung des Kaufs eines Produkts in dem Onlineshop ist nicht toll. Der Kundenservice ist nicht wirklich kompetent und scheint nur mit unpassenden Textbausteinen zu antworten. Ich hätte keine Hoffnung, ein komplexeres Problem zufriedenstellend gelöst zu bekommen.

We bought three NAS devices over the past 4 or 5 years. Two out of three have been running without errors for years.
The last one we got was defective right away. The company was easy to contact (Western Digital Support) and a technician determined the defect required an RMA. So they gave me a shipping label for a free return. They sent a replacement back in a reasonable timeframe.
So far it is working well and we are happy with the responsiveness of WD to help solve our issue with the NAS device.
The staff was polite and the company behaved responsibly when reported our hardware issues.

I've never been so disappointed with a company in my life. My NAS WD My Cloud Home device crashed during a firmware update and is now not responding to any input; it constantly shows as offline. Because it's NAS, I cannot even connect directly to it. WD support was as useless as it was a waste of time. The only option is to have professionals recover my data, for which I'm being quoted close to $1,000! Because of firmware update?? For the first time in my life, I want to ensure I spread this experience as widely as possible to ensure no one else has to go through this hustle. I can't access my business files for my clients, I have to spend time and money to get it recovered, plus the price of the original product. And all that from firmware update...

Utter wastes of space selling faulty goods. I purchased a new 4TB Purple HD only for it to arrive making a total racket of a noise grinding away. Not normal as my previous Purple HD was silent.