I called Watkins late in the evening (around 22:30) after realising I had no heating or hot water. The agent, Taelor, was incredibly helpful, friendly, and understanding. I felt bad calling so lat... Näytä lisää
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I had lost my payment card and didn't have it written down. I was into my emergency credit. I called WATKINS and the telephone agent gave me my card number (after a few security questions) and also go... Näytä lisää
Yritys on vastannut
I was forced to be supplied by Watkins Energy by my factor and it's been eye-opening that some companies still operate like this in 2026. They are unable to send you text/email notifications so if yo... Näytä lisää
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Moved in on Monday to a flat with debt the old tenant left, ended up passed to bekky - she sorted debt straight away and made sure i had credit, hot water & heating, sorted all my emails and calls all... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Watkins Energy is both a heat network provider and Metering and Billing supplier. Depending where you live will influence the services we are providing to you, please do get in touch if you wish to check.
Yhteystiedot
Watkins House, CT12 5EU, Ramsgate, Yhdistynyt kuningaskunta
- 03303240018
- help@watkinsenergy.co.uk
- www.watkinsenergy.co.uk
3,3
Keskitasoinen
38 arvostelua
On vastannut 83 %: iin saamistaan huonoista arvosteluista
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Job is solved
I had lost my payment card and didn't have it written down. I was into my emergency credit. I called WATKINS and the telephone agent gave me my card number (after a few security questions) and also got a new card sent out to me. It took between 5 and 10 mins and the agent (Karen) was very polite and got things resolved quickly. All round it was fine. Problem solved.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Watkins Energy
Thank you for sharing your experience. We’re really pleased to hear that your issue was resolved quickly and that Karen was able to support you with replacing your payment card and providing your details securely. It’s great to know the process felt smooth and that everything was sorted within a few minutes.
We appreciate you taking the time to leave this review, and we’re always here if you need anything in the future.
• “Emergency Call Late Evening – Heating & Hot Water Fixed by Morning”
I called Watkins late in the evening (around 22:30) after realising I had no heating or hot water. The agent, Taelor, was incredibly helpful, friendly, and understanding. I felt bad calling so late, but she immediately reassured me that it wasn’t a problem and that these things don’t happen at convenient times.
She followed up first thing in the morning and arranged for an engineer to come to my apartment. The issue turned out to be a leak that had caused a short circuit, and everything was fixed with my heating and hot water back up and running by around 11:00.
I’m very grateful for how quickly and professionally everything was handled. Big thanks to Taelor and the team involved!
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Watkins Energy
Thank you so much for sharing your experience. We’re really pleased to hear how well Taelor supported you, especially so late in the evening. It’s great to know you felt reassured and looked after throughout the process.
We’re also glad the follow‑up was prompt and that the engineer was able to identify and fix the issue quickly, getting your heating and hot water back up and running by the morning.
Your kind words mean a lot to the team, and we’ll make sure Taelor and everyone involved sees your feedback. If you ever need anything in the future, we’re here to help.
Out of date business practices
Shambolic way to do business
Happy to take your money then when someone dies they are not interested in refunding you and pass you to another company
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Watkins Energy
Good Afternoon,
I have requested more information to help assist in this matter.
From the information provided I can only assume that you live on a heat network where we provide Metering and Billing services on behalf of the heat network operator, who is our client, and would hold the funds for any refunds due. After receiving/collecting payments they are transferred to our client straight away.
Please do contact us so we can assist with this and clarify any confusion.
Many Thanks
Managed to call through quickly
Managed to call through quickly, the team assured me on the call and explained my situation well
Great team, thank you again
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Watkins Energy
Thank you so much for your kind review. We're really glad to hear you were able to get through quickly and that the team could clearly explain everything for you. Your feedback means a lot to us. If you ever need anything else, we’re always here to help.
What a team
What a team! My problem was sorted quickly and with little effort, great customer service.
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Watkins Energy
Thank you so much for your kind feedback. We’re really pleased to hear that you were able to get through quickly and that the team were able to reassure you and explain everything clearly. It’s great to know the service you received made a positive difference.
We appreciate you taking the time to share your experience, and we’re always here if you need anything in the future.
Customer service team 10/10
The customer service team were patient and informative, explaining everything I needed to know about my new property and making the transition so smooth after a stressful move.
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Watkins Energy
Thank you so much for your wonderful feedback. We’re delighted to hear that our customer service team were able to support you during your move and make the transition into your new property smoother. Moving home can be stressful, so it’s great to know we could help make things a little easier.
We really appreciate you taking the time to share your experience, and we’re always here if you need anything as you settle in.
Avoid
I was forced to be supplied by Watkins Energy by my factor and it's been eye-opening that some companies still operate like this in 2026. They are unable to send you text/email notifications so if your meter runs low then they cut your hot water off with zero notice. You then have to log onto their payment portal which feels like it was created by a toddler and has no functionality whatsover.
If you have any choice, do not use this company.
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Watkins Energy
Thank you for taking the time to share your feedback. We’re sorry to hear about the experience you’ve had. For clarification, we are not your heat supplier, this remains to be Places for People, we are their metering and billing provider. The payment portal you’ve mentioned is operated by PayPoint, not by our team directly. However, we always want the process to feel smooth and reliable, so we will pass your comments on to them.
As a Pay as you Go customer, if there are insufficient funds on the meter, the system will automatically stop supplying heating or hot water. There is the option for a low credit warning to appear on your in home equipment which if you contact the Customer Care team can be setup for you. We appreciate breaks in supply can be disruptive, and we’re continually working to improve communication and support so customers feel more in control.
If you’d like us to review your account or talk through your setup in more detail, our team is here to help. We put customers at the heart of everything we do so I would love to run through the details with you and help where I can.
Awful awful awful
Awful awful awful. The tariffs are just unacceptable. Forced to use them, so now this is our life until we sell
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Watkins Energy
Hi,
Thank you for the response, we have requested more information to help because all of our networks are unique so the advice we give will differ. Given the lack of detail I can only assume you came from a property fuelled by gas and it is very difficult to compare this to a Heat network tariff.
Please get in touch with us we would love to explain in detail the difference.
Thank you
No auto top-up
This company is seriously stuck in the Stone age. There is no auto top-up option - you have to actually track you balance and top up yourself (because who doesn't enjoy micromanaging!).
Yes, there is a recurring payment, but:
1) you have to call them to set it up or change it
2) it is pretty much useless because winter months' heating payments are so much higher and there is no way to know in advance how much money you're going to need.
Our previous provider had an option to auto top-up if the balance gets below £5, and it worked like a charm. Never had to check my balance.
But now I'm stuck with these guys... Ah, the joy of not being able to switch suppliers/providers.
1. tammikuuta 2026
Oma-aloitteinen arvostelu
Standing charge £0.91 per day
Standing charge £0.91 per day. Ouch, that's quite high, isn't it?
19. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Watkins Energy
Good morning,
I can't tell from your message which site you live at, however please do get in touch with the customer care team to run through what the standing charge includes. Its often not a direct comparison with other heat networks and will not compare to a gas standing charge. For example the regular servicing of the equipment in your home and main plant room is covered by this charge, something you would be paying for outside of this for your gas boiler.
We look forward to hearing from you soon.
Excellent Service
Taelor was excellent. Very understanding and helpful.
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Better than antidepressants!
I've been with Watkins for almost 18 months now and as I don't pay automatically I ring them (or they ring me if I forget) every month.
Even though the call is for me to pay them money, I actually look forward to it because the staff are very friendly, helpful and patient. They are a delight to deal with and I wish more places were like them to be honest.
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Watkins Energy
Thank you so much for this feedback, the team always want to help where they can and its lovely to know its having such a positive impact.
Speaking to Shia helped to explain & to…
Speaking to Shia helped to explain & to resolve the challenge I had which kept me at peace.
29. lokakuuta 2025
Oma-aloitteinen arvostelu
Following a hot water outage in our…
Following a hot water outage in our development on Thursday night, we contacted the Watkins emergency line. Tom answered the call and was extremely helpful and responsive in assisting us. Within just a few hours, an engineer had resolved the issue, and residents were kept updated in an efficient and timely manner throughout.
Thank you again for the excellent service.
11. syyskuuta 2025
Oma-aloitteinen arvostelu
250% increase on bill this month for…
250% increase on bill this month for the same usage last month. Asked for explanation, no response.
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Watkins Energy
Good afternoon Mr Benton,
We haven't been able to locate an account under this name but are always happy to investigate tariff queries and appreciate the effects that increases can have on customers.
I encourage you to reach out to our customer care team on 0330 324 0018 to investigate the reason behind the increase as well as offer some additional support.
Kind regards,
The Watkins Energy Team
They are a disgrace of a company and…
They are a disgrace of a company and unfortunately the only company that supply this sort of energy, so have no competition so are able to charge way to much with no worrys of lossing customers, they have no care or compassion for their customers in situations they put their customers in! Don't allow people on benefits with children to get in over £1500 worth of debt then cut them off and expect the customer to find £400 with no written warning (on paper not everyone check thier emails every day!) to pay before putting the supply back on! DISGUSTING!! THIS SHOULD NOT BE ALLOWED! If I can't get my self in debt with loans because of bad credit why are energy companies allowed to put someone in debt 😒 then cut the supply off?, a debt of £50 is at least possible to find to pay bk to put the supply back on £400 is ridiculous! And the fact the smart meter says min top up £5.55 (twice i topped up £6 leaving me 10 till tueday and still no heating or hot water) after calling them it's actually min £400 and no one is available till monday to help a single mother of an 11 month old baby who suffers with PTSD shocking!!
11. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Watkins Energy
We have been attempting to engage with you around your levels of debt through not making any payments for the whole winter for several months now.
Our team are available Monday to Friday 8am – 5pm by phone or email. We do however advise tackling these kind of things earlier in the week and or day in order to avoid delays in our replies due to working hours.
Please continue to stay in touch so we are able to help you find a way to bring these numbers under control.
Do not buy a flat if you're forced to use Watkins as a supplier
We moved into a Dock28 flat in January, our first bill arrived for £170 and our radiator never went above 19 degrees (it's supposed to be guaranteed to run at 21), Watkins sent a few engineers that spent 5 mins max in each visit, the engineers noted that 'flow levels were low' and that the 'pressure settings needed adjusting' yet magically when they report their work they say there's no issue. We had a cold brand new flat with extortionate bills and we can't do anything about it. The customer service has been friendly but ultimately useless, they deny there's an issue and refuse to adjust the bill, even when we have an email of them acknowledging the fault. Avoid at all costs and beware if you're buying a flat that requires you to go on a contract with Watkins, there is no escape.
1. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Watkins Energy
The customer service team continued to progress this unresolved issue for you which has now resulted in its resolution.
I do have to correct you on a couple of points though, as your property was in defects with Fairview the issues faced sat with them to be resolved. The original installer was then tasked with sending out engineers, so the problems you experienced were not with our engineers.
With our assistance you were then issued compensation from Fairview of £40 to reduce your bill against unwanted usage.
It is the nature of heat networks that your supply is limited to one provider, this would have been explained to you at the point of sale and is detailed in the Heat Supply Agreement you signed.
Should you have problems in the future please do get in touch and we will do our best to resolve the issue for you.
Tom is excellent!
Spoke with Tom in the customer service team who was incredibly friendly and helpful with setting up my account and getting my apartment energy sorted!
28. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Watkins Energy
Thanks so much for taking the time to leave your feedback, Tom will appreciate the comments!
Watkins energy is a fantastic company
Watkins energy is a fantastic company, I phone them every month to pay my mams bill and Tom is fantastic he is so helpful and he explains every detail to me, my mind is not the same as it used to be and Tom explains every detail and he is a very happy person and I feel so relaxed when I phone up to pay the bill. Tom is an absolute credit to the company.
6. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Watkins Energy
Thanks for taking the time to give us a review, we will be sure to pass on the kind words to Tom.
Superstar Tom
Tom was amazing really helped my partner and I get everything sorted at our apartment in Brewers Square
18. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Watkins Energy
Thanks for getting in touch, Tom will be pleased to hear he helped
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