Wash Me UK Arvostelua 

Really bad experience. Payed 11£ and the machine had an error after around 10 minutes. Everything soaking wet, so we had to pay another 11£ to wash it in the next machine. It was 16:45 and the 24/7 customer service couldn’t be reached per telephone. Finally we reached someone over WhatsApp. But we were informed that we cannot get any refund if we don’t have a UK bank account, which we don’t because we’re on holiday. Reached out again and again with different suggestions (maybe a voucher etc.) but no help was offered. We payed with credit card and I am stunned that it is allowed to not be able to get a refund via the same paying method we used to pay for the service in the first place. Wouldn’t recommend!

I visited a campsite where the self service laundrette was located at the entrance. I thought I’d give it a try! I had a small issue but have been faced with absolutely fantastic customer service to rectify it. Would use again and can recommend.

Used the 20kg machine for a double duvet. It came out looking like new. £11 well spent. Now drying nicely in the sun. Would definitely use again. I was thinking of getting a new one as it's too big to wash at home, saved it going to landfill.

Awful. I was left with a sopping wet dirty duvet after spending 11 pounds. A local then told me it had happened to them, an engineer had gone out and declared the machine to be working perfectly well!

This is the second time I have used this service.

Even with a prewash, a main wash and a sanitiser it doesn’t quite get the wash clean. It could do with the option of an hour long wash cycle and a stronger detergent.

Definitely use again

Very low price for a full load of laundry

Helpful knowledgeable staff. Laundry was quick and came out smelling fresh and as used drying services too bone dry no need to air

I decided to use for first time a WashMe machine that is close by property. Having followed all the instructions and paid for the wash I awaited my wash complete message. When it arrived I went to retrieve my wash. The door would not open and the screen (which is not anti glare and impossible to read in sunlight) had an error message of sorts on it.
Because this was after 17.00 I could not speak to customer services.
Upon my return to the machine from my home the door did open.
But when I took the clothing out they were covered in a powder residue and absolutely soaking wet and most definitely a wash was not performed. So much water was still present it was difficult to carry to the house.
I am looking forward to tomorrow when I will demand a full refund for what was nothing more than a waste of my time and energy.

Don't bother using the dry cycle at Denton manchester. 15 minute cycle on very hot and it was still wet. Put another 15 minute cycle on and they was damp. Use other Laundrettes before using these that are located in morrisons. Yes easy access and open all hours but these do not dry your clothing. I will return back to other Laundrettes than using these ever again.

Great in theory but useless in practice.
There was a problem with the contactless payment device and it was impossible to get any help. Customer service hours are rubbish IF you can even manage to find a number anywhere.

Neumarkt/Opf.
Trockner nimmt das Geld - trocknet aber nicht !!

DO NOT USE!

Used today for the first time. Clothes ended up locked inside their 18kg washing machine. Phoned customer service and they told me it was the sites responsibility. Spoke to one of the clerks at the garage, he confirmed the machines have been nothing but trouble. Took my details and said he would contact me when the engineer arrives. I’m out of pocket £13 pounds and clothes are still stuck in the machine. Asked for compensation directly from Washme and they stated it’s not our responsibility, I would need to request that from the site where the machines are.

While support was quick to respond when my clothes were locked in their machine - I opened the machine to find I'd wasted £7 - the clothes smelt worse than when I put them in and they looked just as filthy! I didn't expect them to clean my clothes perfectly, but I didn't expect them to be in worse condition.

I have just moved home and am waiting for m washing machine to get fitted, I used the one in Perry common outside Londis and I thought it was great, I used the 20 kg washing machine for £11 and then the 20kg dryer, clothes were washed and dried perfectly although I did add some off my own persil tabs in as I had read that the detergent included is not too good, I got a text message 5 minutes before the programme ended. I would definitely use again if needed. It was very clean and well maintained.

Quick response to my issue with faulty machine. Refund processed. Service was smooth and timely.

I’ve had no washing machine since the 3rd December and have used the washing machines in Rumford maddiston they are great machines and have been great to use while I’ve had no washing machine which is due to get fixed on Thursday fingers crossed,

Handy machines, great customer service, I’d definitely use again.

Very quick reply and refund issued in relation to broken machine - excellent customer service via online chat forum

Excellent communication, fast and friendly response with full refund when the dryer did not dry my clothes. This is rare as the machines usually work perfectly.

ME Group were most helpful. I managed to get a refund after the machine took my money and wouldn’t work. Took a while and emails going back and forth but we got there.

My issue was solved promptly and in a friendly manner.