Warranties 2000 Arvostelua 

Disgusting service
I am a single mum who lives in a rural area

I have been treated badly and no car for 3 weeks !!!

I paid £1399 for a2 year warranty on my car

Been waiting 3 weeks for a answer from them ...nothing

Had no transport for 3 weeks not seen my children for 3 weeks because of this company

I am now out of my small wages having to pay it myself even though I have paid so I don't have to do this

I am asking for my money back from this company

I would like to hear off someone but that's not going to happen no one answers the phone or email

Customer assistant Judith explained about the warranty , patient.

They used to be good but are now absolutely terrible! They say to ring to have a claim authorised before work starts, which appears fair enough except the garage was on hold for 30 minutes before they had to leave it. I tried for a further 30 minutes then also gave up and emailed instead. 5 days before they answered! It’s now over three weeks of back and forth emails, the claim was approved, minus the excess but still no money in the bank. Don’t waste your money with Warranties 2000, find a better company that actually answers the phone and send the money when they say they will!

Very polite and helpful and the lady I spoke to wasn't pushing me into get it

Firstly, it took 15 mins at least calling each time just tried to get through. Called 9 times to get an update on my claim, constantly told someone would call me back . Then it took 6 weeks to tell me that I could not use the warranty as it was down to wear and tear and I only had the car 5 weeks from when the failure occurred . Avoid company at all costs! Totally waste of time and money, and extremely poor level of customer service . No one willing to take ownership to help resolve the claim. I had to escalate to finally get a response.

Excellent and efficient review and renewal

Very easy transaction with no sales presure. Just as it should be,thank you.

Brilliant team. I'm a really busy person and kept missing phone calls. They eventually caught up with me and my warranty is now in place and gives me some peace of mind. Couldn't wish for better customer service

Extremely poor communication and unusable warranty service

I purchased a 3-year warranty from Warranties2000 and am now 2 years into the policy. In that time, I have repeatedly tried to contact the company regarding issues and potential claims.

Despite multiple attempts over a long period:

* Emails are not responded to
* Phone calls result in extremely long hold times or no meaningful contact
* No actual claims process has ever been progressed

At this point I have still not been able to get even basic support or have a claim properly reviewed.

This means I have effectively been paying for a warranty service that I have been unable to use.

I am now formally escalating the matter and will be referring it to the Financial Ombudsman Service and relevant consumer protection channels if it is not resolved.

I would strongly advise others to consider the difficulty in actually reaching this company before purchasing a policy.

UPDATE - THEIR REPLY STATES THEY AIM TO RESPOND TO EMAILS WITHIN 48 HOURS WHEN I’VE BEEN WAITING WEEKS
I CAN PROVIDE EVIDENCE OF THIS AND ALSO PROVIDE CALL WAITING TIMES OF 50 MINUTES IN 6-7 SEPARATE OCCASIONS.
I’VE PROVIDED THEM WITH GARAGE INVOICES INCLUDING DIAGNOSTIC PARTS AND LABOUR AND THEY CHOOSE TO IGNORE IT AND WILL RESPOND ACTING LIKE ANGELS

​What a joke. My car suspension collapsed, and the garage looked into it and sent the details to Warranties 2000. They just made up their own rubbish statement to avoid paying out the claim, saying they looked at my car's mileage and age and decided it looks like "normal wear and tear" and a "progressive issue" rather than a sudden failure. The car is completely undrivable, and now they are asking for images of the defective parts.
​I will never recommend this company to anyone. I have never had issues with any other warranty companies I’ve used in the past. This lot knows exactly how to take your money, but when it comes to a claim, they will try absolutely everything to avoid paying out.

AVOID AT ALL TIMES
Not worth buying this cover as whenever you want to make a claim they always find a get out
You will spend many hours on the telephone before they eventually answer, anything up to 90 mins then they promise to call you back and they never do.
A complete waste of time and mone12y

Great clear information given by Ethan, I had many questions that he gave clear responses on and explained everything to me, this is an extended warranty to follow on from what the garage gave me with the purchase of the vehicle, it was reasonably priced, but many would struggle at the payment in one go or the plan offered as not everyone can afford it and may shy away from an added expense, however I see it as peace of mind

quick and easy to complete, all with the help of Clariey, thank you again and a piece of mind.

The operative, Sophie, was extremely helpful.

Excellent company to deal with - great communications a pleasure to actually talk to a real person who swiftly deals with any issues

I extended my warranties cover on my car which I had purchased 2 years earlier from a garage...I had to make a claim for a new clutch...the car was at the BSmart garage as they were going to do the work if the claim was approved..my car had been with them for nearly weeks!.. communication was not good at all on the warranty side..they wanted the FSH which was emailed across...my car has been looked after at a proper garage...plus it has only done 10k miles in 2 years...what is the annoying thing is they should have told me this at the off set so I could have made other arrangements...I have since cancelled the policy as I don't feel it is of any use to me as potentially looking for excuses not to help...sorry

no problems, renewed without any snags

Been using this company for the last 4 years,always had a good service sorting out the cover I need for my car,sales advisor - Jody (or Judy) indeed more than very helpful.Shall be recommending the company to othered.

Absolutely useless company!!! Got an answer on the phone after 2 hours on hold to then be told someone will call me back. That was 10 days ago!!

Email is even worse as it took 7 days to reply to an email to just completely ignore everything said in the email and now it's been another week with no reply to the follow up email!! Companies an absolute joke and are just robbing people!! They are con artists and don't give them your money!!