Wander Doll Arvostelua 669

Ordering went great, but the return is catastrophic I have been running after it for months to get a return label, unfortunately I will never be ignored again. On the website I always get that it is a technical error. As I said, if you want to order something and send it back, you should rather not do it

I am updating my review following my experience with Wanderdoll.

I purchased an item online and returned it within the required 14-day period as it did not fit. The item was delivered back to the company on 29 January.

Despite this, I was initially refused a refund and told I would only receive store credit due to it being a sale item. After challenging this, I was then offered a refund as a “goodwill gesture” on the condition that I remove my review.

A refund in this situation is a legal entitlement under the Consumer Contracts Regulations 2013, not a favour.

Following this, the company backtracked and then reverted again to stating that a credit note is a valid form of refund, which is incorrect for online purchases. They also sent screenshots of Terms & Conditions that were not visible on their website at the time of my purchase, which is extremely concerning.

The overall handling of this situation has involved misleading information, inconsistent responses, and an attempt to make a legal refund conditional on removing honest feedback. Communication was also slow throughout.

While I am still pursuing the refund I am legally entitled to, I would advise others to be cautious and ensure they are aware of their rights when purchasing.

I had a great experience with customer service at Wanderdoll thanks to Gary. He was friendly, patient, and genuinely helpful while assisting me with my parcel return. He made the whole process quick and stress-free, which I really appreciated. It’s always nice to deal with someone who goes the extra mile to help—thank you again, Gary, for your excellent service!

Always responds quickly to messages and clothes are 10/10

Olivia at wonderdoll has been most helpful with my very specific request and resolved it in a timely matter. I’m very happy with the resolution.

Wrong items sent

Olivia from the Wanderdoll team was apologetic and swift with replies. Really helpful and efficient. Amazing representative and great brand!

Amazing customer service recived by Olivia 🤍 the quality of my items are unbelievable! So so happy x

Thank you so much to Gary who helped sort out a problem I had with a faulty dress. Always answered my questions quickly and was able to help and reassure me things would be sorted. Excellent customer service

I had the best customer service from Olivia she made it so easy to deal with. Thank you! 🥰

Olivia in customer service helped me with my return I bombarded her with emails nothing was too much for her
I loved what I purchased quality was amazing infact better than I thought item was too big will definitely purchase again as the service has been 5 ⭐️

Quality of product, insane! Delivery fast, options for next day delivery also. Quality of products complete value for money! Wow

Returned the whole order including a co ord that was faulty, and ripped. I’d told them I’d washed this before I was due to wear it - they still accepted it was faulty via email then when I returned it they’re now refusing to refund but saying they’ll fix it? Small hole to them they’re claiming. It was a substantial hole, big enough you can fit your finger through it and they don’t even have the items to return it back to me now, but are still refusing to refund through Klarna so I’ve been scammed out of the money and clothes. They haven’t even offered replacement items, just the faulty ones back to me or 10% discount off my next order. Like I’m ever going to order again from here! Trust the reviews girls and avoid at all costs, the quality is shocking, but the customer service is even worse! I’ll continue to post reviews wanderdoll until you have fully refunded me for the co ord set, and if I need to take this to small claims - then I will x

Further update - they keep saying they know it was washed hahahaha laughable but yet daily reporting my reviews for defamation? I’ll continue to review until you’ve refunded me, it wasn’t worn and was faulty. You even admitted it was your fault in the emails and yet you’re now saying I’ve worn it and caused the fault? The hole was on the stitching. Make it make sense

Customer service amazing, very friendly and replied extremely quickly. Great experience

I wore the ‘Poppy’ dress for my 40th birthday at the weekend and I truly felt beautiful! I am normally my worst critic and I honestly could not find fault, I searched high and low for the perfect dress and the moment I saw this dress I knew it was special!
The sparkle was insane and I felt like a princess! It’s an absolute bargain and looks so expensive, every detail from the sparkles, the shoulder pads and the front and back ruching was simply stunning!!

Enquired about refund timescales, spoke to the lovely Olivia very helpful and quick responses.

I placed an order with wanderdoll but unfortunately it was out of stock in my size, I dealt with Olivia and she couldn’t have been anymore helpful, she processed my refund straight away, nothing was to much trouble

I had an issue with receiving the wrong item! I have been discussing this issue with Gary who resolved my problem quickly and efficiently! very happy how the problem was resolved!

The highest quality fabric and materials used in clothing with a reasonable price tag. Customer service is next to none; Olivia helped me with my refund and was so polite and lovely, thank you

Excellent customer service from Olivia. Very friendly with excellent communication and service. Would highly recommend.

Thank you, Olivia.

I had accidentally ordered from wanderdoll without clicking next day and needed to cancel it asap! Gary was very accommodating and helped me with my issue x