Wander Doll Arvostelua 675

Olivia was amazing great customer service x

I ordered two dresses at £90 each.
I collected them from my post office and opened the package to see one was pulled on the front. I kept the other size as I loved the dress, I returned the faulty dress a couple of days later informing on the returns form that it arrived damaged.
I then received an email that they had received my return but as it was not in a saleable condition they weren’t accepting it and proceeded to send it back to me before I could respond.
I had taken a picture of the damage as soon as i opened the item & I could provide proof that I had collected the item, driven home and opened it and taken this photo within 9 minutes… not even having time to try on the dress and damage it.
Its most likely the dress has plucked on its own label as they use thick labels with sharp edges.
They have stated that they quality checked the garment twice but have not provided any proof of this.
Basically this company can send you damage items and refuse to give you a refund and there is very little you can do.
Extremely disappointed as I would have otherwise been a repeat customer.

My refund had not been processed so I was chasing it, I had the help from Olivia who kindly chased her manager to process the refund. This was hassle free and dealt with so well! Thank you again Olivia 🤍

Had an issue regarding a delivery, and had a really helpful customer service agent called Gary help.

He had fixed the issue very quickly and I’m more then happy with the result !

I returned an item that unfortunately got lost at the post office. Olivia was so great in responding and handling to help me find a resolution. Thanks Olivia!

Sent an email regarding my return was replied to by the morning and refund sent over straight away great service from wander doll team thank you

I returned an item that was the wrong size
I emailed customer service to see if they had received it
I was replied back straightaway by Gary who gave me the right information I needed he was very informative @ very good customer service as my email was answered asap

My parcel got lost in transit but Olivia was great in helping me sort it out. She got a new order sent out to me with next day delivery. It is due to be delivered tomorrow. Very helpful and quick response from Olivia, thank you again.

Great customer service, always answer any questions quickly. Love the brand and good customer service goes a long way.

Olivia in the customer services team is amazing. Olivia was really helpful giving the advice I needed and was really quick with her responses. I have contacted the customer services teams a few times and they have always been really responsive and helpful. I wish everyone’s customer services teams operated this way!
Thanks again Olivia!!

Olivia the at customer services was most helpful.
I had an incorrect item delivered, I emailed and it was rectified very quickly.
Well done Olivia, brilliant customer service.

Quick and efficient customer service - extremely helpful and responsive. I had the opportunity to speak with Olivia from the team who sorted my query and gave advice super quick. I have emailed the team previously and had the same experience which was nice!

Olivia couldn’t have been more helpful with answering my enquiry! So excited to get these amazing jeans!!x

I can not say how amazing the clothes are from Wander Doll. The dress I ordered made me feel amazing , the quality , fabric , fit just everything.
Thank you for making me feel confident for the first time in a long time , I’ve placed another huge order and can see me being a customer for a long time xx

My first purchase with Wanderdoll and there was a small error in the order. Gary at customer service was brilliant! realised the mistake , quickly sorted out the correct size, and all the while kept me informed with regular emails. When i got my items I was so impressed. Fab fit and quality materials. Honestly , it’s great customer service that makes all the difference, and Gary was first class. Cannot wait to use them again.

Great customer service from Gary. Very accommodating and quick to respond. I’d highly recommend. Thanks again!

I’m not someone who ever leaves negative reviews, but this experience has left me absolutely furious.
I spent £216 on four items — a dress, two bodysuits, and a matching skirt. The dress felt much cheaper than the co-ord set, but nothing suited me, so I decided to return everything for a refund. I literally tried each item on once, didn’t like them, and packaged everything back up and return the very next day — with all tags, ribbons, and packaging exactly as received.
Today, I received a notification from my bank and noticed only £136 had been refunded. I panicked and checked my emails, only to find a message from Wanderdoll saying:
“We have received the following - STORM MINI DRESS | KHAKI. As stated in our terms and conditions all garments must be returned in a condition where they can be resold. When checking your garment our team have identified a strong smell of smoke. We will return this to you today as we cannot accept your return.”

UNBELIEVABLE. I do not smoke — never have — and to claim only one of the four items “smelled of smoke” makes absolutely no sense. How could that even happen if all the items were in the same package?
Honestly, I feel this is just a tactic some companies use to keep part of your money. I’ve emailed them back and am waiting for a response, but I wanted to leave this review to warn others.
Be very cautious when ordering from Wanderdoll — their return process feels unfair, and I strongly suspect they do this regularly. I’m beyond disappointed. They’ll like reply claiming to have already sent the cheap looking dress back to me… we shall see

Absolutely love wanderdoll so much. Every item I order never fails to amaze me. I had a slight issue with my order recently and Olivia from the customer service team dealt and resolved the problem so fast and efficiently, thankyou so much for making the back and forth so smooth!!

Dress quality is really good.
It’s Easy to do returns with these, in fact they also offer an account credit with extra money if you choose that option.
Olivia was really helpful via email when I had a query.

Olivia was amazing at being quick and resolving my enquiry.