First class service again. Zee and the team always look after me very well. You get a modern van in immaculate condition. The modern vans mean that you get great fuel efficiency and lots of creature... Näytä lisää
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Sijainti
Vaihda sijaintiaSt Stephens Street, B6 4RG Birmingham, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Amazing Service recieved from Zee. Will be highly recommended to friends & family. So glad WV has set up in Bham with a peace of mind booking system. Brand new vans in very clean condition. Only fo... Näytä lisää
Yritys on vastannut
I recently hired a VW transporter from here and I must say it was one of the best customer service experiences I have ever had. I flew in from Australia and my original hire company messed up my boo... Näytä lisää
Yritys on vastannut
This rental was a game changer, and that credit goes to ZAHEER MUSTAFA first time i rented from VW and tell you what so much easier then the these other rental companies… i have already reserved anoth... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.
Yhteystiedot
St Stephens Street, B6 4RG, Birmingham, Yhdistynyt kuningaskunta
3,2
Keskitasoinen
5 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Failed Rental, Woeful experience zero customer service!
Prior to potential purchase my wife and I had a Grand California 600 booked for a camping weekend Friday 24th July 2026.
3 Days prior to rental, I received a poor voicemail addressing me as Mr "Christian Name" asking me to call them back.
Spoke to them, to discover that the van I was looking forward to enjoy had a damaged fridge and would I be happy for the door to be taped up? Umm - not the best but providing the fridge was still working and they gave me the suggested tape to secure it I was potentially happy with this, but I asked for what the options of compensation or discount because what I was hiring wasn't as expected. The manger Zee asked to seek clarification from his area manager agreed to call me back.
Some moments later he calls and says we can't hire you the camper, so they are going to have to cancel my booking! What? - No suggestion of a replacement or alternatives I was dumfounded!
I asked for the matter to be escalated with an area manager and have a call back.
Several minutes later I get an automated email telling me I have cancelled my booking.
I then spent the next hour on the phone trying to seek a resolution to Volkswagen Customer Service.
I'm out of pocked for the camping pitch that I booked and it's too late to get a refund. Be interesting to see how quickly I get my full refund of the rental booking that they have had since June 4th!
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VWFS Rent-a-Car - Birmingham (Commercial Vehicles)
Updated: 27/07/2026
Hello,
Since our below response, we took time to investigate your review and we're pleased to have been able to discuss matters further with you over a telephone call - and to help put matters right.
We've processed your refund this morning, and we're delighted that you're looking to rent a campervan with us so we can deliver the service we strive for. Whilst we didn't get it right the first time, we've used your review to ensure we can improve our services, and our Rental Manager and Regional Manager have worked hard to ensure more robust measures are in place for future.
Thank you again for taking the time to help us learn more, and to reach a resolve. We're excited to welcome you back!
--
Hi there,
We're sorry to learn about the experience you've shared with us, and we're keen to do what we can to understand more.
Following your review, we are engaging with our retail location and Area Management team to investigate matters and, as part of this, want to provide you with an update back on the critical points you have provided to us.
Please bear with us whilst we work with the team and we'll provide an update as soon as we can.
Kind regards,
VWFS Rent-a-Car
This rental was a game changer
This rental was a game changer, and that credit goes to ZAHEER MUSTAFA first time i rented from VW and tell you what so much easier then the these other rental companies… i have already reserved another van as this is the only place i will now go to for Van hire !!!!
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä VWFS Rent-a-Car - Birmingham (Commercial Vehicles)
Hi there!
Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!
Many thanks,
VWFS Rent-a-Car
First Class Service. First Class Vans. Great Value For Money.
First class service again. Zee and the team always look after me very well. You get a modern van in immaculate condition. The modern vans mean that you get great fuel efficiency and lots of creature comforts that are very welcome if you are driving a long distance. Other rental places rent out beat-up vans at higher prices that VW charge for a new van. This is the best place for van hire in the Birmingham area.
8. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä VWFS Rent-a-Car - Birmingham (Commercial Vehicles)
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
I recently hired a VW transporter from…
I recently hired a VW transporter from here and I must say it was one of the best customer service experiences I have ever had. I flew in from Australia and my original hire company messed up my booking and vwfs came to my rescue without a moment’s hesitation. They bent over backwards to accommodate my needs and when I returned the van on a Saturday, a day the hire desk is not even open, he came in and dropped me at the airport on his way home. Absolutely outstanding service and I can highly recommend them to anyone considering renting from them.
Many thanks again.
Matt.
21. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä VWFS Rent-a-Car - Birmingham (Commercial Vehicles)
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
Amazing Service recieved from Zee
Amazing Service recieved from Zee. Will be highly recommended to friends & family.
So glad WV has set up in Bham with a peace of mind booking system. Brand new vans in very clean condition. Only found out how convenient it was when Zee popped into my work place and explained the services they offer and had left some leaflets with us.
Will deffinetly be booking with Zee again very soon. Thank you for a great Professional, hassle free service.
29. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä VWFS Rent-a-Car - Birmingham (Commercial Vehicles)
We’re glad to hear that you enjoyed your VWFS Rent a Car
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