Still waiting for delivery 10+ days after order. Tracking pretty much useless, acknowledging delivery is "stuck" in transit but no idea when it's going to be delivered. Fed up chasing it.
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Love the chocolate pea protein. Its affordable and easy on the stomach. I don’t get gassy or anything from it. Since i don’t eat alot of protein, i drink this to help supplement it.
VPA’s WPI is a clean, fast-absorbing whey protein isolate with great mixability and minimal ingredients. It’s low in carbs and fat, making it ideal for lean muscle building or post-workout recovery.... Näytä lisää
Yritys on vastannut
The products are great. They do what they intend to do. The protein is not filled with unnecessary ingredients. The processing of orders is quick and delivery is usually the same and that is using Aus... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
VPA Australia is Australia's leading health and fitness brand. With over 20,000 reviews and 200,000 customers across Australia. We are 100% Australian owned and operated
Yhteystiedot
PO Box 7305, 4500, Brendale, Australia
- 1300 669 264
- sales@vpa.com.au
- www.vpa.com.au
4,3
Erinomainen
605 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Customer Support does their job…
Customer Support does their job well,initially had an issue with one of my orders,but quickly got a response and they resent the package in a reasonable time frame,so far packages always arrive in perfect condition and hope that will stay the same always.Maybe fold the invoice I guess,cause it always gets squashed up when its open,idk
15. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VPA Australia
Hi Cras,
Thanks for the 5 stars! Glad our team could sort the issue quickly and that your orders have been arriving safely.
Appreciate the feedback about the invoice too, we’ll pass it on to the team.
–VPA Australia Customer Service
Great tasting WPI
I have used VPA for about 5 years. The WPI protein powder tastes amazing, and there is a great range of flavours. Dark chocolate is my favourite. I have tried other brands of powder, but VPA is the best. The supplements are okay, but I usually purchase those elsewhere. Orders are delivered fast.
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VPA Australia
Hi Anthony,
Thanks so much for your support over the past 5 years! We’re thrilled to hear you’re loving the WPI range, especially the Dark Chocolate flavour.
Really appreciate you choosing VPA and taking the time to share your experience.
–VPA Australia Customer Service
I've been using VPA for years and have…
I've been using VPA for years and have found the quality of product and customer experience from the company to be top notch.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VPA Australia
Peter, really appreciate your long-term support and kind words. It’s great to hear both the product quality and customer experience have stayed consistently top notch for you over the years. That kind of loyalty means a lot to us. We're grateful to have you with VPA!
-VPA Australia Customer Service
Reordering
Reordering, over & over … to make my healthy smoothies for brunch generally, sometimes as meal replacement when life has you ‘under the pump’ .
24. huhtikuuta 2026
Vastaus yritykseltä VPA Australia
Jan Anna, love hearing you’re coming back for repeat orders — that’s always a great sign! Your healthy brunch smoothies sound spot on, and it’s great that they double as a meal replacement when life gets busy. Appreciate you sticking with VPA to keep things simple and reliable for your routine.
-VPA Australia Customer Service
Top Tier Products…
Not only was delivery fast but finding nutrition info about the products really assists in choosing the right one for your needs.
The products are top tier and I’ve been using them for years!
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VPA Australia
Lea, we're stoked to hear that the fast delivery and easy-to-find nutrition info have made it simpler for you to choose what suits your needs. It’s awesome that you’ve been using the products for years and still rate them as top tier. We really appreciate your ongoing support and trust in VPA!
-VPA Australia Customer Service
Disappointing service
The delivery service or customer service, we ordered twice because we love the products but were very upset with the delivery experience as we struggled to first get the product dispatched which took more than a week to be processed and once it did, took almost a month to be delivered. We order so much from Australia and have never experienced a service like this one.
24. huhtikuuta 2026
Vastaus yritykseltä VPA Australia
Hi Suchit,
Thanks for taking the time to share your feedback, and we’re really sorry to hear you were disappointed with your experience.
We completely understand how frustrating delays can be, especially when you’re excited to receive your order.
After reviewing the tracking, your parcel was dispatched with Australia Post on 22 April and delivered in New Zealand on 28 April. While the transit time itself was within the expected international delivery timeframe, we sincerely apologise if there was any delay or lack of clarity around the initial processing and dispatch stage of your order.
We truly appreciate your support and are glad to hear you love the products themselves. Your feedback has been shared with our team as we continue working to improve both our communication and overall customer experience.
–VPA Australia Customer Service
Too sweet for me
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VPA Australia
Hi Aki,
Thanks for giving VPA a try and for sharing your feedback.
Taste can definitely vary from person to person, and the type of milk or amount of liquid used can make a big difference to the flavour profile as well.
Using full cream milk can make the shake taste richer and creamier, while almond milk or extra water can help create a lighter and less sweet taste overall.
If you’d like, feel free to reach out to us at sales@vpa.com.au and our team can help recommend flavours or mixing options that may better suit your taste preferences.
We really appreciate the support and hope we can help you find a flavour you love 💚
–VPA Australia Customer Service
No responses from customer support - Request to cancel order
My order is: 752069
I am deeply disappointed in the customer service here at VPA, I have been a customer since 2021.
I contacted support as there was no valid tracking, and received an email advising my package was lost, I responded to this email within 2 minutes and have not heard back regarding any action.
I have called several times for the past 2 hours and left messages on Live chat.
There does not appear to be any way to contact VPA, and unfortunately it seems posting my experience might be a way to get their attention.
Given the lack of responses, I have requested a cancellation to my order since the package was deemed lost.
Hoping to receive any form of communication back acknowledging the cancellation and refund.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VPA Australia
Hi Steve,
We’re really sorry to hear about your experience we understand how frustrating this must have been, especially after being a loyal customer since 2021.
We can see that multiple tickets were opened across different channels, which unfortunately caused delays in our response time. That’s why we always recommend sticking to one thread so we can assist you as quickly and clearly as possible.
That said, your request has now been actioned, and you should have received an email confirming the cancellation and refund. If you haven’t seen it yet, please check your inbox (and junk folder just in case).
If there’s anything further you need, feel free to reach out via email at sales@vpa.com.au we’ll make sure you’re looked after.
– VPA Australia Customer Service
Vastaus yritykseltä VPA Australia
Appreciate this, Nick! Quick turnaround and quality is exactly what we aim for every time. Thanks for choosing VPA 🙌
-VPA Australia Customer Service
Great customer service and always great product.
I had an issue with delivery (my first in more than 13 years of ordering). I contacted support and received an immediate reply. The asked me to wait ten days but there was no movement on the tracking. After one week I emailed them and said “it’s clearly not coming” (politely). They replied immediately and re-dispatched the order. The new order arrived as usual. I was grateful for this service as a long time customer
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VPA Australia
Shaun, this means a lot especially after 13+ years with us. We’re really glad we could turn that experience around quickly for you. That’s the level of service you should always expect from us. Thanks again for your continued support!
-VPA Australia Customer Service
As always good product and great…
As always good product and great communication
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VPA Australia
Thanks, Michael! Stoked to hear you’re consistently happy with both the product and communication that’s what we’re all about.
-VPA Australia Customer Service
Vastaus yritykseltä VPA Australia
Thanks Pete! Fast delivery and quality products coming through every time 💪 Appreciate the support!
-VPA Australia Customer Service
Easy to order items & Prompt arrival
Easy to order items I required.
Bonus offer I also redeemed.
Quick arrival to Melbourne
25. maaliskuuta 2026
Vastaus yritykseltä VPA Australia
Thanks MB! Love hearing the whole experience delivered from easy ordering to landing in Melbourne quick, plus scoring a bonus. Appreciate you choosing VPA!
-VPA Australia Customer Service
Missing Order Replaced (finally)
Placed an order on 11th March. Timeframe for delivery was 5-10 days. It’s 26th March and still no delivery. Attempts to contact VPA Australia via phone have been unsuccessful. I did receive an email response from VPA Customer service on 17th March saying that they would look into to this but still no follow up response and still no order delivery. First time ever having an issue with VPA so hoping they get back to me to resolve this.
31.03.26 - UPDATE: Thank you for responding to my review VPA Australia but it is now 20 days since I submitted and paid $151.00 for my order #744915 and I still haven’t received it.
I did leave my contact details with you so it may have been more helpful if you had actually contacted me directly or responded to my email enquiries or voicemail messages to resolve this, instead to responding to my review. If you can please find my contact details via the above order number and contact me directly to inform me where my order was delivered to, when delivery was made that would be very much appreciated.
For now, the lack of communication to resolve this, responding to my review instead of contacting me directly, taking my $151.00 without providing my order means my 1 star review remains for this experience. Hopefully I’ll hear from someone from VPA Australia Sales soon so I can get my order.
04.04.26
VPA came through with the replacement! Grateful, relieved and will continue to order my supps through them.
Thank you VPA Sales Team for your service.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VPA Australia
Hi Joe/Mark,
We’re really sorry for the experience and the delay you encountered we understand how frustrating that can be.
While courier delays are unfortunately outside of our control, we always do our best to assist as quickly as possible.
We can see that this has now been resolved and your order has been delivered. We truly appreciate your patience and hope you enjoy your order!
If there’s anything else you need, feel free to reach out we’re here to help.
- VPA Australia Customer Service
The slowest delivery in history
Order #744339 . Hi my order has not left the post office ! It’s now been 8 days since I made my order .. Is this your normal shipping method ? Because if it is we should have been notified that you use this type of postage when you offer some one free postage . The slowest delivery in history ! I’ve had things come from china quicker !
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä VPA Australia
Hi Joe,
We’re really sorry to hear about your experience, that’s definitely not the delivery experience we aim to provide.
We’ve sent you a message here on Trustpilot so we can look into this further. Could you please share your order number with us there so we can investigate what happened with your shipment and help sort this out for you as quickly as possible.
We appreciate you bringing this to our attention and we’ll do our best to resolve it for you.
Regards,
VPA Australia Customer Service
Great service & quality products
Fast delivery, good quality products (ordered NAC, Taurine and Glycine). I would have preferred smaller tub sizes to make them easier to store and travel with. Currently the contents take up less than half of the tub volume.
23. helmikuuta 2026
Vastaus yritykseltä VPA Australia
Hi there,
Thank you for your feedback and for choosing VPA. We're glad to hear you were happy with the fast delivery and the quality of the products.
We also appreciate your suggestion regarding the tub sizes.
Feedback like this is very helpful, and we’ll be sure to pass it on to our team for consideration as we continue improving our packaging.
Thanks again for taking the time to share your experience.
- VPA Australia Customer Service
Site easy to navigate as was ordering…
Site easy to navigate as was ordering product.
Quick delivery and happy with product.
Thank you.
23. helmikuuta 2026
Vastaus yritykseltä VPA Australia
Hi Christopher,
Thank you for your kind feedback! We're glad to hear you found the site easy to navigate and that your order arrived quickly. Great to know you're happy with the product as well.
We appreciate you taking the time to share your experience with us.
- VPA Australia Customer Service
Good product. Good price
came on time. good packaging. haven't been through all flavours of the sample pack yet but so far so tasty.
23. helmikuuta 2026
Vastaus yritykseltä VPA Australia
Hi Denx,
Thanks so much for the great feedback! We're really glad to hear your order arrived on time and that you're enjoying the sample pack so far.
Hopefully the rest of the flavours are just as tasty, let us know which one ends up being your favourite!
Thanks again for giving VPA a go and for taking the time to leave a review.
- VPA Australia Customer Service
fast and smooth…
VPA always has fast and smooth transactions, makes getting your monthly protein so enjoyable, when you know it'll turn up on time and at a decent price
23. helmikuuta 2026
Vastaus yritykseltä VPA Australia
Hi Neill,
Thank you so much for taking the time to share this. We really appreciate your support and loyalty it means a lot that you choose to stick with us each month.
We work hard to keep our ordering process smooth, shipping fast, and pricing fair, so it’s great to hear that it’s making your monthly protein top-up easy and enjoyable. That’s exactly what we aim for.
Thanks again for being part of the VPA community.
-VPA Australia Customer Service
It has been a really good experience…
It has been a really good experience using VPA products.
23. helmikuuta 2026
Vastaus yritykseltä VPA Australia
Hi Carlos,
Thank you for sharing your experience with us, we’re so glad to hear it’s been a really good one.
We put a lot of care into our products and service, so feedback like this truly means a lot to our team. We appreciate you giving VPA a go and being part of the community.
Thanks again for your support.
-VPA Australia Customer Service
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