Taylor was incredible. Incredible customer service explaining the whole process throughout making it crystal clear what was happening. She supported me through decision making and with the c... Näytä lisää
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Sijainti
Vaihda sijaintia120 Merchants Hall, Lower Ground Floor, NR2 1SH Chapelfields, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Went into the shop this morning, received a pleasant and polite welcome from Charlotte who immediately escorted me to her team member, Emma. Emma quickly and efficiently sorted out my query, explained... Näytä lisää
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I was served quickly by Adam who was knowledgeable, helpful and kind. He talked me through all my options bearing in mind my circumstances and suggested the best fit. He explained the pros and cons, t... Näytä lisää
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My partner and I visited the Vodafone store in Chapelfield Norwich with the vision to change phones and contracts. We succeeded. We took a seat and waited as per protocol. Our Advisor Adam was excepti... Näytä lisää
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Yrityksen tiedot
- Mobiiliverkko-operaattori
- Internet-palveluntarjoaja
- Matkapuhelinkauppa
- Puhelin- ja internetpalvelu
- Televiestintä
Tietoja yrityksestä Vodafone UK - Norwich
Yrityksen kirjoittama
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Yhteystiedot
120 Merchants Hall, Lower Ground Floor, NR2 1SH, Chapelfields, Yhdistynyt kuningaskunta
4,6
Erinomainen
170 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great advice
I visited Vodafone in Norwich for advice on roaming outside of Europe and was served by Neave. She gave me such good advice and saved me a lot of money on unnecessary things, she was a lifesaver!
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Norwich
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service from Taylor
Spoke with Taylor. Brilliant service, answered all of my questions and got me set up on my plan quickly.
10/10
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Norwich
"Hey Thomas,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Brilliant store
Brilliant store. Very helpful and knowledgeable staff especially Jacob and Kirstie.
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Norwich
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Taylor was incredible
Taylor was incredible. Incredible customer service explaining the whole process throughout making it crystal clear what was happening.
She supported me through decision making and with the choice of airtime plan and device storage size.
We had a fantastic conversation which lead to the time it took to complete the order to fly by.
Vodafone, Norwich have a gem on their hands in Taylor and I thank her personally for making the whole thing simple.
Thanks Taylor! One happy customer, Adam
23. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Norwich
Hey Adam,
Thanks for the lovely review and fantastic support for Tylor.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Adam is a great staff member
I was served quickly by Adam who was knowledgeable, helpful and kind. He talked me through all my options bearing in mind my circumstances and suggested the best fit. He explained the pros and cons, the breakdown of costs, everything I’d need to make an informed choice. He was friendly, and helped me with the little details that meant I could leave the store knowing I had the right phone for me. I wanted to let you know how great he was.
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Norwich
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I popped into the vodafone store..…
I popped into the vodafone store in Chaplefield Norwich to review my account,
I was seen by Caitlin, who very helpfully supported me to review my account and supported me to upgrade my device whilst applying a discount.
I'm a very happy customer, leaving with 2 devices and a nice discount 👍.
14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Norwich
Hi Leon, thank you so much for your wonderful review and the amazing support you’ve shown for Caitlin, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Quality of service
Quality of service, professionalism, knowledge listening and understanding thank you very much to Taylor at the Norwich store
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Norwich
Hey there,
Thanks for the lovely review and fantastic support for Taylor.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you so much to Matt (at the…
Thank you so much to Matt (at the Norwich Chantry Place Branch) as always, helping me regardless of my query and getting results. (You are the
I DID IT STAFF)
Also set up and updated my new mobile very knowledgable, kindness and support. Again Thank you very much Matt, I appreciate your hard work. Bless
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Norwich
Hey Margaret,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Changing phone contract.
Today we were served by a very helpful and polite Caitlin, she sorted out a new phone contract for us with no pressure and we came away happy.
9. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Norwich
Hey Michael,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very Impressed with the Customer Service
I had remarkable service from all the staff in the shop on 11th May. They were extremely helpful and kind. In particular, Matthew made my phone swap an enjoyable experience and explained all the processes well. I was dreading swapping my phone for a new one but Matthew did all the work for me. I apologise for the tears ! I have since got used to my new phone - thanks to you all.
11. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Norwich
Hey,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
VODAFONE ARE 💩 they couldn't give me…
VODAFONE ARE 💩 they couldn't give me broadband or telephone service so I only had a mobile with them it was ceased and it's all now with EE and BT as I won't bother with these idiots again as they are too expensive
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Norwich
Hey,
It's disappointing to hear that you're unhappy with the service provided. If there is anything in particular that you need help with, or would like us to look into for you, please come chat to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great customer experience
I had a great experience with Vodaphone in Norwich both yesterday and today. My phone issues were successfully solved thanks to Adam, who was very knowledgable, professional and extremely helpful/patient with me. I would definitely recommend going to Vodaphone for dedicated customer service!
16. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Norwich
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Matthew has often helped me
Matthew has often helped me. My sight is poor and he has always been VERY patient. I heartily compliment him on his care
.Please record this testimony. From Rosemary.
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Norwich
Hey Rosemary,
Thanks for the lovely review and fantastic support for Matthew.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nothing was too much trouble
I called at the Chantry Place Norwich branch. Jacob and Mia sorted out my problem with great care and attention. I felt as if nothing was too much trouble. A great advert for the branch/company.
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Norwich
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Emma was very helpful and friendly
Emma was very helpful and friendly
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Norwich
Hey Thomas,
Thanks for the lovely review and fantastic support for Emma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Neave was awesome helped with all I…
Neave was awesome helped with all I needed excellent customer service thank you 🙏🏻
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Norwich
Hi Gareth 🙂 Thank you for leaving us some amazing feedback. We're happy to see you’ve had some awesome help from Neave. If you need any help from us in the future you know where we are. Liam
Excellent service.
Went into the shop this morning, received a pleasant and polite welcome from Charlotte who immediately escorted me to her team member, Emma. Emma quickly and efficiently sorted out my query, explained everything clearly and concisely so I left the shop very happy with my new contract. Very well done to both young ladies.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Norwich
Hey Rob,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
These people should be underground …
These people should be underground …
The most stupid company on the planet
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Norwich
Hey Val,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Amazing
Amazing, super service in Norwich store - Matt and Jacob, thank you
Ginnie and Philip
15. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Norwich
Hey Philip,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Jacob was brilliant in Norwich
Jacob your advisor in Norwich Chantry Place store was helpful, patient and a credit to your company. Thank you
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Norwich
Hey Paul,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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