I visited Vodafone in Eastbourne today. I was greeted by two members of staff Harry and Emma who provided outstanding customer service and set up my new Samsung Galaxy S25 without any issues. Emma was... Näytä lisää
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Sijainti
Vaihda sijaintiaUnit 47 , The Arndale Centre, BN21 3NW Eastbourne, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
From the very start of my visit to Vodafone Eastbourne I was given the highest professional assistance from Harvey. He was extremely polite, helpful and patient in dealing with my questions and conce... Näytä lisää
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We just had the pleasure of dealing with Josh in The Beacon and he was just brilliant. This is literally the Gold standard of customer service and we can't thank him enough for going above and beyond... Näytä lisää
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Lewis at the Eastbourne store was of great help today. He showed me different ways to save money on my phone and broadband which was fantastic. Although the systems are slow he managed to get through... Näytä lisää
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Yrityksen tiedot
- Mobiiliverkko-operaattori
- Matkapuhelinkauppa
- Internet-palveluntarjoaja
- Puhelin- ja internetpalvelu
- Televiestintä
Tietoja yrityksestä Vodafone UK - Eastbourne
Yrityksen kirjoittama
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Yhteystiedot
Unit 47 , The Arndale Centre, BN21 3NW, Eastbourne, Yhdistynyt kuningaskunta
4,9
Erinomainen
238 arvostelua
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I bought two phones. Genevieve 10 Joshua 0.
I bought two phones.
Genevieve set up my phones. She was professional, helpful and friendly. Although not everything on my phones worked she made feel she cared about what she was doing and I left feeling I had had great service.
Conversely, when I returned the next day with questions about outstanding set up issues, the store manager (Joshua) was terse, unfriendly and demonstrated little technical knowledge of my phones. His suggestion was I go away and complete a system update and see how it is then. This may have been good advice but the way in which it was delivered made me feel I was a nuisance and I was wasting his time. If customer care is part of his job Joshua needs significant training and attitude adjustment. I was left feeling I would never return to Vodafone if there are 'Joshuas' employed there.
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Eastbourne
Hey Michael,
Thanks for the lovely review and fantastic support for Genevieve. I regret to learn about your recent experience with one of the store managers and sincerely apologize for any inconvenience this may have caused.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lewis was super helpful sorted exactly…
Lewis was super helpful sorted exactly what i needed, no hard sell just what i wanted. Thanks
16. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Eastbourne
Hey Adrian,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Very helpful and saved us money
Very helpful and saved us money
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Eastbourne
Hey Ian,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant professional service
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Eastbourne
Hey Sharon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service! Very friendly and helpful :)
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Eastbourne
Hey Rosie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Been with Vodafone for years and needed…
Been with Vodafone for years and needed an upgrade. Mark at The Beacon branch was so helpful and knowledgeable and made the experience a pleasure. Thank you
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Eastbourne
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service, helpful, friendly yet totally professional at all times.
Mark is an excellent ambassador for Vodafone.
Thank you.
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Eastbourne
Hey Graham,
Thanks for the lovely review and fantastic support for Mark.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great customer service in their…
Great customer service in their Eastbourne store from Caleb. Super knowledgeable and helpful.
28. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Eastbourne
Hey Bill,
Thanks for the lovely review and fantastic support for Caleb.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant service and very friendly and helpful
Great service from mark and Caleb
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Eastbourne
Hey Glynis,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Vastaus yritykseltä Vodafone UK - Eastbourne
Hey Nikki,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Lewis at Eastbourne…
Great service from Lewis at Eastbourne Vodafone.
4. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Eastbourne
Hey Michael,
Thanks for the lovely review and fantastic support for Lewis.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Lewis was extremely helpful and made…
Lewis was extremely helpful and made sure we had a smooth and easy visit...
4. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Eastbourne
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Vastaus yritykseltä Vodafone UK - Eastbourne
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
I am very disappointed with the…
I am very disappointed with the customer service I received from Lewis at the Vodafone store in Eastbourne.
Before agreeing to the broadband contract, I specifically asked a very clear question: whether installing the new broadband would require drilling any holes in the wall. Lewis assured me that it would not and that the process would simply involve changing the hub.
Based on this information, I agreed to proceed with the contract. However, I later discovered that the installation may in fact require drilling through the wall to install fibre. Had I been given accurate information at the time, I would not have agreed to the contract, as I do not want any holes drilled in my wall.
Customers rely on sales staff to provide honest and accurate information when making decisions about contracts. Providing incorrect information in order to secure a sale puts customers in a very difficult position and creates unnecessary stress and complications.
I hope Vodafone will take this feedback seriously and ensure that customers are given clear and truthful information before agreeing to services.
7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Eastbourne
Hi Marta,
Thank you for sharing your experience, and I’m genuinely sorry to hear about the incorrect information you were given during your broadband sign‑up. For most fibre installations, some external work such as drilling may be required, and this should have been clearly explained to you upfront. I’m really sorry that this wasn’t communicated properly.
If you’d like us to look into your account or discuss your options moving forward, we’re here to help. Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Vastaus yritykseltä Vodafone UK - Eastbourne
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Just popped in on the of chance to get…
Just popped in on the of chance to get a sim deal. Walking away a happy customer mark helped me get to right deal very helpful and welcoming. Now a new customer thank you
1. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Eastbourne
Hey Abigail,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Went into the shop today in Eastbourne…
Went into the shop today in Eastbourne to have a look at upgrading my phone. Mark helped me upgrade and get a great deal with now walking away with even a broadband service also. Great service, happy and friendly thank you
1. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Eastbourne
Hey Sam,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Caleb was great
Caleb was great! He saved me money by getting me a new phone and also got my wife a tablet!
1. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Eastbourne
Hey Brian,
Thanks for the lovely review and fantastic support for Caleb.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vastaus yritykseltä Vodafone UK - Eastbourne
Hey Sergio,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
caleb and the trainee were really…
caleb and the trainee were really helpful, thank you!
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodafone UK - Eastbourne
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
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