I got served by one of the best customer service yet at this shop.His name was Tolis. He was patient with me and gave me all necessary information for me to make a decision.
Yritys on vastannut
9 Orchard Street, OX11 7LG Didcot, GB
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I got served by one of the best customer service yet at this shop.His name was Tolis. He was patient with me and gave me all necessary information for me to make a decision.
Yritys on vastannut
I visited the Didcot store on 2 consecutive days and was most impressed with the service provided by Tolis. He normally works in the Oxford branch but was covering absence. He was helpful, friendly an... Näytä lisää
Yritys on vastannut
Dave was super helpful after helping us with sorting some air time and phone contract plans. He helped us fully understand our plans as well as get us some better and cheaper air time plans!
Yritys on vastannut
I came in pretty stressed, having failed to get broadband and an upgrade online. Drew sat me down and instantly calmed me down, he was very patient and took me through all my options without up sellin... Näytä lisää
Yritys on vastannut
Yrityksen kirjoittama
9 Orchard Street, OX11 7LG, Didcot, Yhdistynyt kuningaskunta
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I got served by one of the best customer service yet at this shop.His name was Tolis. He was patient with me and gave me all necessary information for me to make a decision.

Vastaus yritykseltä Vodafone UK - Didcot
Had a great experience today in store. Aidan was very friendly and helpful. We got everything sorted that I needed.

Vastaus yritykseltä Vodafone UK - Didcot
I visited the Didcot store on 2 consecutive days and was most impressed with the service provided by Tolis. He normally works in the Oxford branch but was covering absence. He was helpful, friendly and efficient and a credit to Vodaphone! Top man

Vastaus yritykseltä Vodafone UK - Didcot
Drew was very helpful and knowledgeable. He got us great savings with our Vodafone account.
He was very easy going and didn’t push anything on us.
Would definitely go back to see him if we need to be seen again.

Vastaus yritykseltä Vodafone UK - Didcot
Very good service from Summer and she check all deals that could be provided.

Vastaus yritykseltä Vodafone UK - Didcot
I was considering leaving Vodafone after many years however, Summer took the time and had the patience to run through my usage and coverage require requirements and came up with a perfect package, for me, for the next two years. Great customer service and a great manner in which to retain long-standing customers.

Vastaus yritykseltä Vodafone UK - Didcot
Anjie was covering at the Didcot branch today. She was incredibly helpful and very easy to talk to. I left feeling like I’d been paid not like I’d just spent money :)

Vastaus yritykseltä Vodafone UK - Didcot
Drew from the Didcot store was amazing- so helpful and led me through the process exceptionally! He went the extra mile and made the whole experience stress free!

Vastaus yritykseltä Vodafone UK - Didcot
I lost my phone this weekend and a very helpful young man called Drew at the Didcot store helped me through the whole stressful ordeal! So calm and very happy to help me get back on the road. Thanks so much.

Vastaus yritykseltä Vodafone UK - Didcot
Drew was extremely helpful in helping me get a replacement sim! Made the process seamless and was very knowledgeable.

Vastaus yritykseltä Vodafone UK - Didcot
Drew and summer, fantastic customer service, thank you for all your help.

Vastaus yritykseltä Vodafone UK - Didcot
Drew was very helpful and fixed the problem with my phone.

Vastaus yritykseltä Vodafone UK - Didcot
Dave was very helpful and friendly

Vastaus yritykseltä Vodafone UK - Didcot
Drew. He was so helpful and knowledgeable. I'd struggled with chatting to Vodafone online to get an eSIM sorted and he set it all up for me and saved me from a very stressful situation

Vastaus yritykseltä Vodafone UK - Didcot
I visited the Vodafone store in Didcot this morning because my handset has been out of contract for some time and I wanted an upgrade. My enquiry was dealt with by Dave, who was brilliant. He listened to what I wanted and talked me through some different options in a knowledgeable but not pushy way. The process was really straightforward and I left as a happy customer :)

Vastaus yritykseltä Vodafone UK - Didcot
I saw two members of staff, Dave and Summer, on two separate days. They could have been more helpful and friendly. They knew exactly what I wanted and sorted everything out promptly and efficiently.

Vastaus yritykseltä Vodafone UK - Didcot
Summer was so helpful and explained everything. She was not pushy and very polite.

Vastaus yritykseltä Vodafone UK - Didcot
Summer guided me through my new phone choices, including upgrading my tablet options. Throughout she gave me advice best suited to me whether it would save me money, future considerations about my choices and excellent advice about adapting my choices to suit my options. Her customer service was exemplary and I look forward to returning to the store to collect my order

Vastaus yritykseltä Vodafone UK - Didcot
I just felt Drew who served went above & beyond! He was a pleasure to deal with & I felt he knew exactly what he was doing & explained everything to me! He even managed to get my bill down! 😊
Well done & so glad I didn’t need to speak to Vodafone’s AI Tobi

Vastaus yritykseltä Vodafone UK - Didcot
Drew and Dave were able to sort my issue professionally and quickly and hence the 5 stars.
The problem I was having was complex and required sos assistance. The biggest problem Drew and Dave faced is that there was no SLA for them to provide me and so close to Christmas I needed this as I needed my number in order to make payroll payments. They, however, were happy to pass on all the knowledge they could and looked to get the best/most efficient option completed for me.
On the other hand, a sales director type person was in the store training a new employee this afternoon. This individual used scare mongering tactics that I did not appreciate and was shocked to hear. Among other things I heard: ‘Here’s a link to give me anonymous feedback, but just remember I know where I was on the 17th’ and similar type remarks. As a new female member of staff (with the sales director being an older gentleman) I would have ran a mile. I was shocked. I of course would leave a negative review for this but I want Dave and Drew to have their 5 stars. 🌟
Thank you Drew and Dave.
I hope Vodafone are able to reset the feedback for the sales director so that GENUINE feedback can be given without threat or fear.

Vastaus yritykseltä Vodafone UK - Didcot
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