Vivobarefoot Uk 

I bought a pair of Gobi preschool trainers for my son, and shortly after the Velcro stopped working completely and he was tripping over them.
I have tried consistently to get hold of customer service since early November last year and still haven’t managed to get to speak to anyone. The AI chats are unproductive and frustrating, the multiple emails have been ignored, the online form doesn’t seem to get a response either and I’ve waited an hour on the phone twice.
The worst customer service I’ve experienced!

We have bought many Vivo Barefoot shoes over the last few years and have generally been very happy with them. However, more recently we have experienced serious issues with the velcro on our children’s shoes. On one occasion the velcro failed completely on a brand-new pair, and now the same problem has occurred with my son’s trainers after only a few weeks of wear. He is unable to wear them.

I emailed Vivo at the beginning of December and received no response. I have since tried the live chat, provided all the requested details to the AI assistant, and still received no follow-up. This level of customer service is extremely disappointing, especially given the amount of money we have spent with the brand.

Two pairs of Vivobarefoot kids’ trainers in under 18 months and the Velcro has failed on both, including a barely worn pair. Completely unacceptable for £60+ shoes.

Customer service is awful. I emailed twice over a month ago (UK008422198) and didn’t even get an automated reply.

Poor quality, zero support. I wouldn’t recommend these to anyone.

Applied discount as instructed (50% off second pair) but was charged the full amount. Customer Service completely unresponsive.

I still remember the first time I tried on a pair of Vivobarefoot shoes. It felt strange for a few seconds, then almost instantly, something inside me relaxed. My toes could finally move freely, and I realized how used I had become to squeezing them into narrow, padded shoes that did all the work my feet were meant to do.

Walking outside that day felt completely different. I could feel the texture of the ground beneath me, the small changes in the surface, the natural rhythm of my steps. It was as if my feet were waking up after years of being half asleep. Over time, my posture improved, my balance became steadier, and even my lower back started feeling better.

What I love most about Vivobarefoot is that they don’t just make shoes, they help you reconnect with your body and the world around you. The wide toe box gives space, the flexible sole gives feedback, and every part of the design seems to respect how we were built to move. I feel grounded when I walk, it’s pure joy.

They’ve also thought carefully about the planet. The materials feel high quality and responsibly made, and the fact that they can be repaired or resoled makes me feel good about supporting a company that actually cares about sustainability.

I loved them so much that I bought a pair for my husband too, and he completely fell in love with them. Now we both wear them almost everywhere, on walks, while travelling, literally they are with us to every occasion. I honestly cannot think of wearing any other shoes now. They’ve become more than shoes to us, they’re a reminder of how natural movement can feel when you stop getting in your own way. Every step feels real, grounded, and alive.