Virgin Atlantic Holidays Arvostelua 

I will never fly with Virgin again, I normally fly British airways but had airmiles to use so booked with Virgin and also it was an early flight which I needed, but surprise surprise the flight time was put back 3 hours outbound and inbound, so now car parking, car hire and internal transfers are all needed to be changed, since Covid I’ve only used Virgin twice and both times they’ve done this which is not great when plans are set and paid for.
Update: Virgin asked me to supply my booking reference which I have done, haven’t received any communication from them since, why am I not surprised.
2nd update : two weeks later and still no reply from Virgin, my question to Virgin is “ why are you asking people to reply to your email with a booking reference to then ignore them, is it so other customers think you’re taking there concerns seriously by saying please contact us so we can look into it ?
3rd update.
After changing times for transportation arrangements due to times of flights changed, Virgin have now changed the flight times again, which now means rearranging travel plans yet again. virgin you are a complete shambles, I’ve flown to Orlando dozens of times and only had flight times changed 3 times and all with Virgin, Please sort it out

Alice was really helpful! Very good customer journey !!
Thanks

We used the Solihull branch to book a trip to NYC, flights & hotels.
It is the first time we have used Virgin on advice from friends.
Grace could not have been more friendly and knowledgeable; she gave us clear options and some excellent advice. Costs were clear on flight, hotel and excursion options, enabling us to make a choice there and then.
We will certainly be going back to book our next trip…very happy to recommend the service.

GROUP FLIGHT BOOKING FOR 11 OF US - STATED AT THE START WE WANTED TO BE SAT NEXT TO EACH OTHER HOWEVER WE ARE ALL OVER THE PLANE, NOT EVEN SAT NEXT TO OUR OWN KIDS - WHO ARE TOO YOUNG TO BE SAT ALONE!
ADVISOR DIDNT CARE - RUBBISH SERVICE

Virgin Gift Cards are a scam. £50 to book with a telephone agent, when that's the only option. Not ever mentioned on the sale or home page for gift vouchers. £50 to wait on hold for 50 mins to get through to an agent. Then the agent can't even book anything because their system doesn't work. You can't use any discounts. Why would you ever bother giving someone such a headache. Virgin is a trash brand now, virgin media, virgin Atlantic, Richard 'bailout' Branson is a disgrace.

Booked our holiday well in advance to ensure we got the flight times that suited us. Since booking our holiday with Virgin they have changed our flight times twice. The first time we were told and we were disappointed but accepted it but we checked our seat allocation to find out they have now changed it again without informing us. We have now paid extra for a hotel stay and extra parking we don’t need. Good luck getting through to them to ask them about it as they don’t answer the phone. Just received a quote from them for the Maldives and we won’t be booking that or any other holiday with them again.

Just first class service from start to finish Chloe from the Milton Keynes centre branch is a credit to the company she was very knowledgeable about the places we wanted to visit and was polite and professional from start to finish
We were booking a multi centre holiday for our anniversary and she made sure we felt very special
Would recommend virgin holidays and especially Chloe when choosing your next holiday

Sian was very polite and helpful with my querie in the Milton keynes branch
She was very understanding and most knowlegable when it came to the requirements for my vacation

Great experience in booking my holiday Sally explained everything and made the experience very easy.❤️

Brilliant lady Taylor made my holiday to my wishes, very helpful knowledgeable friendly, nothing was to much trouble, thank you

We tried booking a package holiday online, and the payment screen crashed on the site. This money was taken out as pending, at this point we were concerned as there were no booking confirmation. We rang up straight after to explain the situation and was told 24-48 hours the money should come back in. At this point they never mentioned any working days.

We rang back monday again to ask as the money had still not come into the bank. The service rep answer changed again to 48 - 72 hours on a working day. They also said they would put in a request with finance to reject the transaction to speed up the time it took.

At the time of writing this review, the money has still not come into the bank. We have rang again as it is had reached the time frame given. The customer rep on the third time gave another different answer saying 7 working days and to speak with the bank.

It took 20 minutes on being hold each time and no apology was given for the system error on the site. There has been inconsistent answers from the staff each time and has been a poor experience. Never had any other issues booking online with other airlines. When flying with virgin we usually go in store but with other priorities we decided online.

Would not recommend using the website to book holidays at home with it being glitchy and inconsistent customer service answers. We are now waiting for the money to come back in, but the hotel we wanted is now selling out for the dates we wanted.

Great customer experience Stephanie at the Cardiff branch was very helpfull and friendly a real credit to the company.
Stephanie went through all the diffetent room options and used her experience to guide us to the best option for us at the Royal Sandals Barbados.

Shauna has been fabulous and really listened to my needs and requests.
She is really personable and super helpful finding the perfect holiday at the perfect price.

I’m so happy with Shauna and the service she provided for booking our holiday.

We’d just like to give a huge shout out to Connor Gregory at Virgin's Merry Hill store for the invaluable, friendly, and knowledgeable help he gave us when we were trying to choose the right holiday for ourselves.

We’d already done a bit of homework on Virgin Voyages but didn’t know how to join it all up into the package of Virgin Atlantic flights and hotel accommodation either side of a Miami cruise.

We’d also already been on a Virgin holiday to the Maldives earlier this year, so we had quite a few Virgin points available to use if possible but didn’t know how this would work either.

Connor was just brilliant in taking on board what we’d already found out, answering our questions with easy-to-follow information, being able to fill in the gaps and come up with suggestions that really helped us to home in on our cruise holiday.

Connor’s knowledge of the cruise ships, itineraries, entertainment, packages (well everything really) was great. Enabling us to compare Virgin Voyages experience against other cruise lines we’ve sailed with before (Royal Caribbean, Disney and MSC).

We had some follow-up questions over the next couple of days which were quickly answered via email.

All in all the whole booking experience was very informative, straightforward and ‘fun’ 😉 - Thanks.

Amy at the Meadowhall branch has been amazing, from helping choose the hotel to booking our plane seats.

Jaspreet has been amazing, unfortunately I’m not sure what store he is from as I have been dealing with him directly via email. He originally helped us last year book Orlando for 2027 however due to expecting a baby we have to move this over to the following year. He proactively contacted me as soon as the dates were on sale, and had the patience of a saint whilst running different dates to get our party the best price. Thank you so much Jaspreet for all your hard work you have been an absolute star ⭐

Very disappointing experience with Virgin Atlantic Holidays. As a first-time user of a Flying Club reward voucher, I was given unclear and contradictory advice. I was told to pay off my holiday before anything could be done, only to be told afterwards that because I'd paid in full, they could no longer apply the voucher. I also ended up paying more for the holiday after the price later dropped. Despite explaining everything in my complaint, Virgin refused to take any responsibility or offer a goodwill gesture. Very poor customer service and a frustrating experience. Sent a email about this problem still no reply after a week ?

Lucy at Virgin holidays couldn't have been more helpful with my booking and all of my questions.
Really good to talk to.

well done virgin, Stephen Smith did you proud. He graciously found us different flights home from Honolulu. A partner airline from Honolulu to mainland u.s.a wanted us to make two changes. virgin and Stephen made sure we only had one change. thankyou so much

I have just changed my booking to upgrade using points,I phoned a few times and got through to colleagues that didnt really know what they were doing.
Until!!!! I got through to a colleague called Lucia.
Well all I can say is well done Virgin Holidays for hiring such a brilliant team person,she actually sorted everything for myself and my husband in a calm professional manner,absolutely amazing.
I want Virgin to know that she is one of the best colleagues there,and i have spoken to,and we want her to be recognised!!!
Once again thankyou so much Lucia for sorting our holiday to Orlando in May 27....so very much appreciated.