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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Sometimes it’s not about companies making mistakes it’s how well they communicate and rectify them. My parcel was left outside by a third party delivery company…and Alex at Victorian Cornice was brill... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Currently very unhappy. I placed an order start of October, receipt received with money taken on 6th October Emailed them for a delivery update 25th Oct, no response Called them today and no answer... Näytä lisää

Saanut 5/5 tähteä

Amazing company and first class customer service. Ordered too many samples and they picked it up on the order and refunded me. You don’t normally get this level of customer service as companies normal... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Excellent levels of Customer Service - I got straight through on the phone and fast responses by email. As I had over ordered, (prior to teh product being sent out) a refund was issued without del... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Rappausurakoitsija
  2. Sisustusliike
  3. Rappaaja

Yrityksen kirjoittama

Specialist manufacturer, distributor, and installer of fibrous plaster and lightweight mouldings and panels around the UK. Main products: Cornice and coving, panels, ceiling roses.


Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

41 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Quality products - Great Service

Sometimes it’s not about companies making mistakes it’s how well they communicate and rectify them. My parcel was left outside by a third party delivery company…and Alex at Victorian Cornice was brilliant at handling the replacement with a quick turn around and great communication. The product is quality and perfect for use. Would recommend highly! Just hopefully the third party delivery folks can be addressed for missing parcels not to happen again.

5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Victorian Cornice-logo

Vastaus yritykseltä Victorian Cornice

Thanks very much for taking the time to leave such a great review.

I’m really pleased we were able to get the issue sorted quickly for you and that you’re happy with the product in the end. Unfortunately the delivery itself is handled by a third-party courier, but I completely understand the frustration when parcels are left outside.

This has been raised with the supplier and is currently being investigated so we can prevent the same thing happening again in future.

Thanks again for your recommendation, it’s very much appreciated.

VCC Team

Saanut 1/5 tähteä

Sadly following staff changes

Sadly following staff changes, customer service has gone downhill. I was given a quote and the company lost the measurements not once but twice, most recently earlier this year! They came out re-measured the exact same areas which included three pelmets and always had included three pelmets, a few months later (June 2024, quote given in Feb 2024) and came back with a higher quote - unwilling to uphold the original quote. I was also told by a member of the team that certain work could be carried out to only be advised later that the manager had stated that that is not possible, because whilst it is easy for them to do, they will only carry out the entire job or no job at all. When customers are given a legitimate expectation it is good practice to uphold this at the very least. Not happy with the lack of customer care.

11. kesäkuuta 2024
Oma-aloitteinen arvostelu
Victorian Cornice-logo

Vastaus yritykseltä Victorian Cornice

Sorry you feel that you had a poor experience with us. I do apologise that the measurements were lost due to a major staff turnaround.

As previously mentioned, your first quote included one pelmet whereas your second quote a year later was for 3 pelmets. So yes, the quote was slightly different. We still offered a discount too for the inconvenience of losing the measurements. I am not sure what else we could have done.

Saanut 5/5 tähteä

Order it and Forget it

Order it and Forget it.
Ordered 3 cast ceiling roses. They said the order would be delivered in 10 days, well 10 days was a Sunday but I did receive and email saying it would be with me Monday, (next day) , and it was.
Carefully delivered by the VC themselves!
Thanks

6. marraskuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Not payed for services rendered

this company has not paid for the e-shop programming services.

16. lokakuuta 2023
Oma-aloitteinen arvostelu
Victorian Cornice-logo

Vastaus yritykseltä Victorian Cornice

Thanks for the review. We haven't received any e-shop programming services.

Saanut 5/5 tähteä

Top class job

Great company to deal with.
Communication very good, on phone, by email, and automated SMS. Helpful sales team. Time from order to install was minimal.
Sam, who did the install did a top class job, and was a pleasure to deal with. Was happy to have him doing the job.
I'd recommend them.

10. lokakuuta 2023
Oma-aloitteinen arvostelu
Victorian Cornice-logo

Vastaus yritykseltä Victorian Cornice

Thanks for the review Alex. Its really appreciated.

Saanut 5/5 tähteä

Look no further

Look no further.. these guys are the best!

I spent a bit of time looking for the right product and went with Victorian Cornice Company due to their range, reviews and high quality, friendly advice they provided on the phone.

Originally I had planned for my decorator to install but when he saw and felt the fibrous plaster cornicing he recommended we get a specialist.

We called Victorian Cornice Company back and explained the situation including that there was a time pressure given decorating had to be halted until the cornice was installed.

They were incredible.. they managed to move things around to get Sam and Josh round within a couple of days. They did our living and dining rooms in one day and the result is nothing short of superb.

Sam and Josh are masters of their craft and the quality of the finish is flawless. They are also just great guys, very friendly, and highly professional. They put in a massive effort trekking from Birmingham to London and back in what would have been a very long day for them.

We are so grateful and so so pleased with result. These are the guys to use if you are looking for fibrous cornicing/moulding supply and installation!!

15. kesäkuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great business!!

Great quality products and delivered very carefully and safely within the property.
These guys are very helpful indeed and a pleasure to deal with.

12. kesäkuuta 2023
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Mixed feelings!

Communication was great - quick replies when asking for a photo of one of the cornices.. I placed an order and delivery although expensive, was scheduled quickly however I am dissapointed one of the lenghts of cornice has damage to the face meaning the cornice has lost its pattern in a small area. The driver has told me that is an easy repair and given me some powder mix for the installers to fix however I now have to hope my installers are able to do this and make it match the rest of the lenghts pattern and I'm not sure how easy this will actually be and now puts the onus on my installers to fix rather than the company themselves..very dissapointing as this companies coving was double the cost of elsewhere however we went with them as I felt they were better quality overall, didnt expect to have to be doing our own repairs after spending so much money.

12. huhtikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Extremely helpful

Extremely helpful, gave great advice, very efficient service. Thank you

9. maaliskuuta 2023
Victorian Cornice-logo

Vastaus yritykseltä Victorian Cornice

Glad we could help :) Hope it's all coming together well. We'd love to see photos of it installed if you'd like to email us!

Saanut 5/5 tähteä

First class service.

I had a few questions about the product I wanted to use and they were quick and efficient in getting back to me, the product arrived within 2 days.
I'd highly recommend using this company.
Excellent!

2. maaliskuuta 2023
Victorian Cornice-logo

Vastaus yritykseltä Victorian Cornice

Hi Trevor! Thanks for the great feedback. We're really pleased we could help :)

Saanut 5/5 tähteä

Coving was delivered quickly

Coving was delivered quickly. However, every length was damaged. Within 30 minutes of ringing, another pack was dispatched for next day delivery.
Really good service and product.
Highly recommend.

16. maaliskuuta 2023
Victorian Cornice-logo

Vastaus yritykseltä Victorian Cornice

Thanks for taking the time to write a review :) It's not often the couriers cause damage in transit like this, but we're glad we could sort it out without causing delays to your project.

Saanut 5/5 tähteä

Fantastic company

Absolutely brilliant customer service and communication. Our ceiling roses are very nice too.

3. maaliskuuta 2023
Oma-aloitteinen arvostelu
Victorian Cornice-logo

Vastaus yritykseltä Victorian Cornice

Hi Nathalie! We're really pleased you're happy with the service and roses :)

Saanut 1/5 tähteä

Spent time choosing x2 small ceiling…

Spent time choosing x2 small ceiling roses, only to find the shipping cost is £280.00.There must be a way to send them out substanially cheaper.

27. helmikuuta 2023
Oma-aloitteinen arvostelu
Victorian Cornice-logo

Vastaus yritykseltä Victorian Cornice

Hi Laura,

We are so sorry that this has happened. You're right, that is a lot of money for a ceiling rose. Please give us a call on 0121 359 0143 and we'll see what we can do to help as we'd hate to lose you as a customer.

Additionally, we'd like you to know that we've heard the complaint about delivery prices and are doing something about it this week.

Again, apologies for the poor experience and I hope we can rectify this for you.

VCC

Saanut 1/5 tähteä

Very poorly packed samples arrived…

Very poorly packed samples arrived damaged. I contacted them on email to point this out, i sent pictures of the damage samples and of their packaging. aswell as pictures of a competitors packaging to highlight the difference in care. No reply to those emails. Then after a week they reply, no offer to send replacement samples. You would have to be an idiot to pack samples the way they did. Why onearth would it take 2 weeks to fix a packaging problem
? You'd do it immediately

17. helmikuuta 2023
Victorian Cornice-logo

Vastaus yritykseltä Victorian Cornice

Dear Scott,
We really appreciate your feedback and offer our sincere apologies that our reaction did not meet your expectations. Did you request replacement samples? If so, we would have sent them but did presume you had already concluded your relationship with us.
I would like you to know that we took your comments very much to heart and as a result have embarked upon overhauling that aspect of our operations.
Our products are made with expertise, pride, care and from the finest materials which unfortunately doesn't always come across in sending off-cuts from part lengths retrieved from our installers. We are a fully operational working company, installing cornice and bespoke work in fine establishments and houses across the country and not a mass production internet-based factory churning out rubbish.
However, because of your invaluable feedback we are departmentalising the production, redesigning the packaging and assigning a dedicated customer service representative to follow up and meet our customer expectations.
If there is anything we can do to help you further then please contact us. And again, thank you, we have listened and learned so you have made a difference!
Sincerely Nigel.

Saanut 5/5 tähteä

Highly recommended! Love this friendly company who helped…

Love this friendly company who helped us size up and find our cornicing to match existing.
They even saved me money over delivery so thank you!

9. helmikuuta 2023
Victorian Cornice-logo

Vastaus yritykseltä Victorian Cornice

Thanks for the feedback, Warren - we really appreciate it!

Most projects are stressful enough without us adding to it, so we'll always do what we can to make it as easy as possible for you :) Really pleased we could get that sorted for you. Hope the work is coming along well!

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