Vets Now Arvostelua 

This was a very expensive consultation that provided no value.

After waiting over an hour to be seen, I felt there was very little interest in investigating the issue I had actually brought my dog in for. Instead, the focus seemed to be on discussing and proposing treatment for unrelated issues, while the reason for my visit had little attention.

£324 later, I left with no answers and feeling like nobody was particularly interested in why I was there in the first place. I understand emergency vets are expensive, but I expected a lot more care, attention and reassurance.

Based on my experience, I would not recommend.

Long wait, waste of time, cash grab

First time I have had to use vetsnow staff were very helpful and nice

They were happy to see our kitten at very short notice. At out of hours time. Only downside was it came with a very high cost.

Very caring and compassionate staff. I'd have happily given 5 stars, however the fees are extortionate. Having to go there in an emergency is terrifying enough and then you're hit by a massive bill.

During our time of worry, all the staff were amazing and very reassuring and helpful. The vet we saw was so calming, and treated us all with the upmost of respect.

Staff were all so friendly, patient and understanding. The vets looking after our cat, Kelly and Siobhan, were excellent at their job and experts in their field.
We can’t thank you all enough.

Speedy, friendly and very reassuring thanks!

from my initial phone call inquiry, everything was laid out clearly for me, directions, what to expect, etc. When I arrived, I was seen immediately as no one else was waiting. The vet was thorough and clear and sorted my cat Goose out.

We were seen quickly by sympathetic staff. My dear pugs eye was completely hanging out. I did feel she should have been kept in longer, on oxygen, as her breathing was very bad for some hours after discharge.
She is still very much in the recovery stage as her eye was removed. Fingers crossed.

Cannot fault the service at all they were brilliant. The staff were excellent.
My issue is the cost. To remove a grass seed was £625.
Absolutely scandalous!
No wonder this country is having so many problems!!!

DO NOT TAKE YOUR PET HERE!!
The most disappointing part of my experience with Vets Now wasn’t even the treatment itself – it was the complaint investigation afterwards.

The response I received was full of contradictions. On one hand, they admitted that side effects should have been discussed before treatment and acknowledged communication failings. They also stated that a reaction to the medication could not be ruled out. Yet somehow they still concluded that nobody had done anything wrong.

The complaint response also contained factual inaccuracies, including stating that my dog’s symptoms appeared around 12 hours after treatment when I had repeatedly explained they began around 6–7 hours afterwards. If basic facts are recorded incorrectly, it raises serious questions about how thoroughly the complaint was investigated.

What frustrated me further was that the investigation appeared willing to accept staff recollections as fact while dismissing concerns raised by me, despite there being no call recordings available to verify what was actually said.

The overall impression was not of an independent or impartial investigation, but of a process designed to defend the actions of colleagues regardless of the evidence presented.

I can accept mistakes. What I cannot accept is a complaint response that acknowledges failings throughout the letter and then concludes that everything was handled appropriately.

For that reason, I have lost confidence in both Vets Now’s complaints process and its willingness to take accountability when concerns are raised.

I can't thank the team enough for the care and kindness they showed my cat and me during a really stressful time.
I'd only just landed home at 3am when I realised my elderly cat needed urgent veterinary attention. I'd never had to use an emergency vet before, so I was feeling worried and didn't know what to expect.
My cat absolutely hates being in a carrier, so I brought him in wearing a harness instead. The lady who looked after him was so lovely and patient with him from the moment we arrived. She was gentle, caring and made us both feel at ease.
What stood out most was that I genuinely felt like she cared about him. She treated him with such kindness and compassion, and that meant the world to me.
Thank you so much for everything you did for us. I'm incredibly grateful for the support and care we received.

My comment is based upon a nieghbour's latest vet visit. Sadly their dog had to be put down, the cost £200. This was just a straight animal euthansia!!! I was a bit shocked at the price. No more than emotional robbery, I will not name the vets only to say it was local and in the Medway towns UK.

I needed out of hours treatment for my cats and the matter was dealt with quickly and expertly

I had to attend the out of hours service for the first time with my dog last week! Shocking how much it cost just to be seen. I was quoted £213 on the phone before settling off and then was charged £313 and that was without any medication issued! But it says in their terms you will be given an estimated fee! No fault of the staff but these prices are ridiculous because of course we are going to pay them as we love our pets.

Staff were very helpful and kind
Was seen as quickly as they could see us.

Receptionist was very helpful and professional

Speedy response to an emergency in the early hours-excellent service. A very grateful client. Cat doing well.

When our beloved cat, of 18 years, passed away at home it was traumatic to say the least. It was over a weekend and our own vets were unavailable. The team at Vets Now could not have done enough for us. They made us feel welcome and gave us the time needed, they went above and beyond.
Following on from the process we received a heart felt message in a beautiful card and this was very much appreciated.
I can only say the biggest thank you to such wonderful people at a very difficult time for our family.

All about the money