Vets Now Arvostelua 

Very disappointing experience.

When my dog was unwell and I needed the test results and medical records to seek a second opinion from another vet, the clinic refused to provide them. I repeatedly requested the documentation but only received it three weeks later, by which time it was no longer useful because my dog had already recovered.

Communication was poor, there was confusion with invoices and paperwork, and I was given conflicting information regarding insurance claims and additional charges.

Overall, the lack of transparency and delays in providing important medical records made an already stressful situation much more difficult. I would not recommend this clinic.

We took our dog at 10.30pm to the Reading branch, as he had his first ever seizure. The vet we saw was cold, showed no empathy or compassion. Her words were clipped with no warmth at all. Her words were, he’s had a seizure he could have more maybe tomorrow or next week or in a months time. It might be the heat. But could be a tumour! He’s an old boy nearly 14 had a good life if you don’t want to keep coming up here with him there is always the option to put him to sleep! With that, we said no we’ll have him back now and take him home. She didn’t care at all and we will be making a formal complaint. It was like she had no idea what the actual issue was so he’s old let’s let him go! Don’t know if she gets extra money for a euthanasia but she certainly wasn’t get her hands on any more money with my beautiful fur baby. For that hateful privilege cost me over £400.
After speaking to my own vet she tells me that I could have been given medication to stop my dog from having any more immediate seizures (at least until I could get him to my own vets) but this wasn’t even offered. This robotic vet with a heart of ice did nothing apart from offering to put my baby to sleep. She didn’t do any tests, nothing at all. Just seemed to decided he was old and might as well be put down! If you want to go home with your pet DO NOT TAKE THEM HERE!

Vets Now Glasgow sent me the wrong pet's paw prints and fur, then when I called to return them to the right owner and ask about my pets... the head of reception said that the paw prints weren't coming out well "because Mr Biscuits has been in the deep freezer" but he could "scrape together some fur..."

He then had the audacity to say... "And might I add, what a beautiful cat" - shocking

Sorted out our emergency and treated our little dog with great care

Great service

We rushed our Chow Chow after collapsing from a seizure. They tried their best to revive him but unfortunately we lost him.

Very friendly and welcoming staff informative and caring the text messages letting us know they were expecting us and wishing us a safe journey and telling us Bella was ready to go home and doing well were a nice thought

The service was great. We were able to see the vet quickly and he was excellent. Very gentle, knowledgeable and kind.

Excellent service kind understanding when I was visable upset
The Vet was very good

Very speedily and calmly dealt with a situation when our young dog swallowed a hair scrunchie!

Wonderful staff who were exceptionally busy when we arrived so had long wait but was explained to us that they had a very poorly animals in. The vet was so thorough and kind.. thankyou so much x

Excellent Care for my beloved pet pooch. She received the most thorough examination and gentle care. Thankfully she is still with us and although it is expensive to use the Out of Hours service, I could not fault them. I cannot recall the name of the vet that saw her, he was a very pleasant young man who displayed lots of sympathy and an honest opinion and diagnosis of her condition. Very reassuring. They also followed up promptly with my registered vets practice as they called me at 8.00am the following morning for a debrief of the situation and to discuss my dogs onward care..

Being seen quickly
The staff were amazing

I phoned Vets Now in Salisbury to make an appointment on 28 June 2026 to have my dog put down and was informed I did not need an appointment time. My collie had Lymphoma and had received chemo for the last 14 months. We arrived in Endless Street Salisbury mid afternoon and were put into a room and after some time a vet arrived and did not examine my dog to my surprise and he was not weighed The vet left and came back with a consent form and requested payment which I did ( very pricey) The vet then gave my collie a sedative which made him start up with bulging eyes and it was was incredibly upsetting seeing him like this and I was not warned of any side effects. The vet said it would take 15 minutes to take effect and left. Eventually the vet gave him a lethal dose and I asked her to leave so I could say a final goodbye to my dog after which I left through a door into the carpark. All this has left me with awful memories of my precious dogs's last moments.
So different from my last visit to you 9 years ago when you put my last dog to sleep. She was treated in a totally professional way throughout and had a peaceful end which was what I had hoped for this time. The bill was settled when it was all over. So now I am left with not only losing a very precious dog but also with traumatic memories of his last moments.

The staff were professional, capable, caring and gave my puppy good treatment. They made me feel confident that my puppy was in good hands. Even though they were very busy they were patient, kind and examined her thoroughly.

Absolute oasis of help and calm after a traumatic attack on my pets.
Friendly, thoroughly professional and very up front with the costs - I knew cost would be high but it was worth it.
Fantastic vet (Charlotte) who helped our dogs tremendously and gave us excellent information.
Kind receptionist and nurses too. If your pet has an out of hours emergency this is definitely the place to go, and they won’t hide the costs.

I was seen quickly at 10pm at night. The vet was very friendly and cared that my cat wasn't happy at the vet and tried to calm her down so that he could examine her. We had a good conversation about the issue and he gave an injection and medicine which has resolved it.

Friendly and my dog was seen in good time, no hassle