Was sent to out of hours after my cat suffered a serious injury, my vets opened before consultation finished and wasn't updated that I could transfer to my vets. Told that if surgery went well bill w... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Our fur baby Cocoa was in a pretty bad way Mon evening after having some urgent treatment on Saturday for a severely blocked colon. We made a decision to call them later at night and took Cocoa to Far... Näytä lisää
Yritys on vastannut
Seen almost instantly, sent directions via text, informed of minimum charge before setting out. Friendly receptionists and vets, staff all seemed to genuinely love animals. Charge for emergency servic... Näytä lisää
Yritys on vastannut
Sometimes you need reassurance that your furry family member is ok, or that your feelings were right and something is really wrong with them. Vets Now service is fantastic, not just a phone call but a... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Vets Now - Farnham
Yrityksen kirjoittama
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Yhteystiedot
Hale Road, GU9 9RB, Farnham, Yhdistynyt kuningaskunta
- 01252 444436
4,3
Erinomainen
129 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I disliked the cost for a 15 mins…
I disliked the cost for a 15 mins consultation. Over £400.00.
27. toukokuuta 2026
Vastaus yritykseltä Vets Now - Farnham
Hi Sandra, thanks for your feedback on the cost of your pet’s care at Vets Now Farnham. We appreciate that taking an unplanned trip to an emergency care provider can be frustrating. It’s much more expensive to run an emergency clinic than a regular daytime veterinary practice and our prices do reflect this. For a thorough breakdown and explanation of our pricing policy, feel free to visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
Absolutely all staff fantastic so…
Absolutely all staff fantastic so reassuring, supportive and helpful, best care I have ever experienced.
25. toukokuuta 2026
Vastaus yritykseltä Vets Now - Farnham
Good afternoon, we're so glad you had such a positive experience at Vets Now Farnham. Thank you for your kind words.
£405 and the vet didn’t do anything
£405 and the vet didn’t do anything. Just tranquilliser for dog to see vet on Monday. He was in such pain with his eye. They did not have a muzzle to fit.
18. toukokuuta 2026
Vastaus yritykseltä Vets Now - Farnham
We're really sorry to hear this has been your experience with us Joan. Should you wish to discuss any aspects of your visit further, please do not hesitate to reach out to us at enquiriesteam@vets-now.com. Please highlight your concerns to the team along with the Vets Now practice you attended, your pet's name, your first line of address and postcode.
Dishonest and Heart Breaking
Was sent to out of hours after my cat suffered a serious injury, my vets opened before consultation finished and wasn't updated that I could transfer to my vets. Told that if surgery went well bill would be £1200. Was told surgery couldn't have been simpler then charged £2300. Told would only need 2 further vet visits then on collection told every week.
As an example .... a BANDAGE was £72... i could go on and on. I dont have issues specifically with the veterinary care but the charges and the communication was horrific.
26. huhtikuuta 2026
Vastaus yritykseltä Vets Now - Farnham
Hi Katherine, we appreciate you letting us know. If you'd like us to look into this for you - please email complaints@vets-now.com with your clinic, cat’s name and your address along with your concerns.
So professional
Ana the Veterinary on the day was amazing : so caring and efficient. She administered a strong drug to calm the pain on my beloved cat. Charlotte was also so helpful with the admin and general advice,
15. huhtikuuta 2026
Vastaus yritykseltä Vets Now - Farnham
Hello Alicia, we’re delighted to hear your feedback—thank you for taking the time, it’s a pleasure to have helped you and your cat.
Vastaus yritykseltä Vets Now - Farnham
We appreciate you highlighting our prompt, efficient, and reassuring service; we are delighted that you had a great experience with us.
Amazing staff, extortionate prices.
I took my cat to this vet practice after he broke his leg during their after hours. The staff was amazing and helpful but like all vets, the prices are extortionate. I don’t understand how can vet practices be so expensive. If it was a review just on staff, it would be 5 stars. Unless you are rich, I wouldn’t recommend this place.
21. marraskuuta 2025
Vastaus yritykseltä Vets Now - Farnham
Hi Alberto, we really appreciate your kind words regarding your recent visit to Vets Now Farnham. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
Made to feel very welcome
Made to feel very welcome, seen very quickly, was in and out withing 15mins
13. huhtikuuta 2026
Vastaus yritykseltä Vets Now - Farnham
Good afternoon Helen - we're happy to hear that you felt welcome and were seen quickly at Vets Now Farnham. Thank you for your positive feedback; we appreciate it!
Tborough check over my pup
Quick and friendly response. Thorough check over my pup by Charlotte. Put my mind at rest.
10. huhtikuuta 2026
Vastaus yritykseltä Vets Now - Farnham
Christine, we're happy to hear that you received a quick and friendly response and that the check over has put your mind at rest. Thank you for your feedback.
Emergency visit
They were marvellous Darcy had a very thorough examination from the vet, and the receptionist/ nurse was extremely understanding def 5 stars Kim and Clive
23. maaliskuuta 2026
Vastaus yritykseltä Vets Now - Farnham
Hi Kim, we're happy to hear that Darcy received a thorough examination and that our team in Vets Now Farnham was understanding. Thank you for taking the time to leave us a review.
Vastaus yritykseltä Vets Now - Farnham
Good morning Emma, we appreciate your kind words about our staff at Vets Now Farnham and the wonderful support you received whilst there. Thank you for sharing your positive experience with us.
Very caring staff
Very caring staff, reassuring and explained everything. We were seen promptly, staff were very kind and understanding of my concerns and stress!
15. maaliskuuta 2026
Vastaus yritykseltä Vets Now - Farnham
Hi Alison, thank you for sharing your experience with us. It was a pleasure to be able to help both you and your pet. We hope you have a great day.
This relates to my visit with my dog Toby
This reply relates to my visit with my dog Toby and not Woody. The receptionist was wonderful and sympathetic to my position with having to have Toby put to sleep however the actual way he was treated I’m not going to say it was unsympathetic but a very bad experience the way he in my mind suffered due to the procedure being clumsily performed
17. helmikuuta 2026
Vastaus yritykseltä Vets Now - Farnham
Hi Anthony, thanks for your feedback. Would you like to discuss this case further with a member of our team? If so, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Cocoa's late night emergency
Our fur baby Cocoa was in a pretty bad way Mon evening after having some urgent treatment on Saturday for a severely blocked colon. We made a decision to call them later at night and took Cocoa to Farnham asap for urgent treatment. I can't fault the team who were on shift from the receptionist to the vets and nurses for looking after her and giving her the best treatment possible. We were worried sick as we thought we might lose her, but she's a little fighter, warrior who wasn't ready to go yet. We're pleased to say she's at home resting and hopefully will make a full recovery fingers 🤞.
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vets Now - Farnham
Hi Dave, thank you for taking the time to leave us a review. We're so glad our Farnham team could help Cocoa, and we hope she recovers well! Have a lovely day.
Excellent all round experience.
From my initial call to seeing the vet and paying the whole experience was seamless, the team knowledgeable and polite. Everything was explained really clearly too.
1. helmikuuta 2026
Vastaus yritykseltä Vets Now - Farnham
We're happy to hear that your experience was seamless. We appreciate you taking the time to leave us feedback!
Vastaus yritykseltä Vets Now - Farnham
Hi Bridget, thanks for taking the time to leave us a review. We really appreciate it.
A great emergency pet care service
I was able to be seen quickly. The team were caring whilst also professional. An accurate estimate was provided and I got regular updates on how my cat was doing and when she was able to come home. Slight negative that a (not inexpensive!) charge had been left on my invoice that was no longer relevant, but these things happen. Overall a great service that saved my cat in an emergency.
26. joulukuuta 2025
Vastaus yritykseltä Vets Now - Farnham
Hi Tara, thanks for taking the time to leave us a review. We really appreciate it. Take care.
Courteous and professional service
Courteous and professional service, they went out of their way to make us feel at home. Eye wateringly expensive, but top notch service. Would recommend.
11. tammikuuta 2026
Vastaus yritykseltä Vets Now - Farnham
We appreciate your kind words regarding our team's courteous and professional service. Thank you for recommending us.
Kind staff
Kind staff
Good service
No push to over Medicate
Prompt response from admin staff
Thank you
27. joulukuuta 2025
Vastaus yritykseltä Vets Now - Farnham
Hi Karolina, thanks for sharing your experience with our pet emergency service, we really appreciate it. Have a lovely day.
Lemmy was really looked after
Lemmy was really looked after. Seen really quickly. Everyone was really lovely.
25. joulukuuta 2025
Vastaus yritykseltä Vets Now - Farnham
We're happy to hear that Lemmy received great care and prompt attention. We appreciate your kind words about our team's service.
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