Vets Now Arvostelua 

Time consuming calling VetsNow initially (whilst panicking about my pet). Was eventually seen by an excellent caring vet (thank you RIYA) who kept us well informed throughput my dogs 24 hour stay.
My only complaint is the shocking cost - £350 plus to walk in the door as out of hours plus the expense of treatment (they charge for everything they can, including hospital administration and claim submission. You are unfortunately at the mercy of this company who can seemingly charge whatever they like at the worst time possible. People cannot afford these prices without pet insurance (whose rates are equally inflated due to vets costs). I fear a number of people are afraid to use an out of hour vet and possibly may therefore delay treatment

I found the whole experience with Vet Now as very professional and supportive, from my very first telephone call to collecting our cat Bella after treatment.

However reason for 4 stars is that there was some confusion around treatment and diagnosis. I think communication could be better between the veterinary staff. Over a period of 24 hours we had spoken to 3 different Vets and not sure information was communicated fully between them.

But the main thing was Bella was better meaning we could take her home and that’s the outcome we wanted so thank you to all the staff that cared for her.

They saved our cocker spaniel and were there for us throughout the time

After a distressing choking episode with my 14 year old dog we where sent to Vets Now to have him checked over.

When we arrived we waited for no longer than half an hour to be triaged by one of the nurses who checked him over and thankfully he was ok.

Despite the reason for having to attend, I couldn’t say anything negative as the team there are fantastic.

Very expensive but expected - the invoice was incorrect by nearly £400 BUT sorted out immediately on pointing this out & refund issued. The receptionist & vet were both informative & friendly .. my nervous dog was handled with care & sensitivity.

I had to get an emergency appt as my dogs eye went cloudy overnight. I was charged £302 to be referred to another vet, which I then had to pay another £260 for. Vets now charged £96 for eye drops which have a cost price on £15 (I work in pharmacy so know the prices). They initially gave me out of date drops which was rectified. The following day I have to buy more drops from the specialist vet as I hadn’t been given the drops needed, only the ones which they had in stock. The staff were nice but that’s £400 spent on just getting sent to another vet. A refund would be appreciated!

Very good service - we were seen quickly and received good advice.

Great with my cat brought into your veterinary surgery and so caring

The service we received was excellent the only caveat was the cost. Whilst we appreciate the costs associated with operating such a 24 hour service, we would think twice about using it again.

Travelling to Doncaster was a little further than I had hoped however I cannot fault the care and attention I and more importantly my cat received. Fortunately, it turned out to be nothing too serious.

Great care, lovely, caring staff

The treatment my pet recieved at nottingham was very good. We had a long wait due to there being only one vet on duty not two. The receptionists brought us hot drinks as we were there so long due to numerous pets requiring treatment. The main issue was having to drive to nottingham Which took two hours due to a music festival).as there was no nearer vet. We found out that there should have been a vet at the lincoln site but that whilst the nurses arrived there the vet did not turn up so the lincoln clinic didnt operate . Had that issue not happened i would have given full stars as once we were seen we were happy with the vets. However the vet not turning up for their shift caused major issues not just for us but for at least five other pets and their owners. I trust the non arrival of the booked vet will be investigated and that it does not happen again

I had a good experience with the vets. Made me feel my dog was special and did everything they could to find out what was wrong. Tested her all over and blood tests. Put my mind at rest cause I was so concerned about her. Very Happy.

The call centre were friendly and informative, letting us know we needed to wait. The Vet was lovely and took her time and listened to us and ammended our dogs treatment accordingly. The receptionist was friendly as well.

Excellent all round service.
Thank you.

Attended the Stockton-on-Tees Clinic on a bank holiday Monday. Was seen pretty quickly and all the staff were lovely and made a fuss of my poorly dog!
Vet was very thorough and explained everything clearly

★☆☆☆☆

Very disappointing service. I have been trying to contact the practice regarding my pet insurance claim for over two weeks. I've sent multiple emails and received no response, and it's almost impossible to get through to anyone by phone.

My insurance company is simply waiting for the practice to complete their section of the claim form, but the lack of communication is causing unnecessary delays.

It's frustrating that they were happy to take my money for treatment, yet now seem completely unreachable when I need their assistance. I expected far better customer service and communication.
:::writing

This version is strong, professional, and focuses on your experience, which makes it more credible.

The receptionist and the doctors were lovely.

However, this is the first time i've ever had to bring my budgie in for any medical treatment, and he is very small.. i was given two different antibiotics to give three times a day for 5 DAYS!! which is quite a lot. it's incredibly overwhelming for someone who's never had to do this before. I asked the vet if he could do the first dose, so I could watch, and learn how to do it, and he just said no.

pdsa which is a charity, no matter how busy they are has at least taught us how to do it administer medication for the first time.

for that reason I would not recommend.

Great service seen quickly