Olivia was great to work with and incredibly responsive throughout the entire process. She sent plenty of helpful follow-ups as I was putting my group together, which made staying on top of everything... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
We had a very nice itinerary n clear instructions with the help of Corey Bell. She had been very patient in listening to our requests .There was a tour guide who wasn’t very helpful with our passenger... Näytä lisää
Yritys on vastannut
Tour of Florence and Pisa from La Spezia port, Italy. Excellent service. Easy to locate the guide at the port entrance and then a very interesting and enjoyable full day excursion to both Flor... Näytä lisää
Yritys on vastannut
Iceland, hour wait in cold/rain for pick up, contact no. not recognised, so emailed. Reply was quick, time had been changed to 1 hour later, ineffective communication for those on ship with no intern... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Venture Ashore is the leading provider of independent shore excursions and experiences worldwide. Our highly knowledgeable team are experts in developing amazing experiences at affordable prices, securing the best guides and tour amenities and offering outstanding customer service from beginning to end. Offering a wide range of private and shared shore excursions and an array of experiences to suit all ages, interests, and abilities that fit the logistics across all cruise lines. We always guarantee to get you back to your cruise ship in plenty of time for your cruise ship’s departure and if your cruise ship does not port…you do not pay!
Yhteystiedot
2810 N Church Street, 19802, Wilmington, Yhdysvallat
- 1-888-927-3620
- support@ventureashore.com
- www.ventureashore.com
4,4
Erinomainen
252 arvostelua
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Don't book with them
I took a cruise to the west caribbean for my honeymoon this past November. I had booked 3 excursions 1 in belize which had us waiting an hour before we started the bus broke down along the way and the ruins tours was horrible the tour guide spoke more about his grandfather than the Mayans 2. We ziplined in roatan the zipline great the zoo was stupid a few monkeys and two slothes nothing to rave about. But we waited over an hour for the driver to arrive. 3 snorkeling in cozumel with chac choc tours. We arrived at the marina at 1pm. There was no sign or form of directions where to meet the tour. We walked around looking for the meeting point. And found nothing. After an hour we left. I couldn't connect to the emergency number because I had no service or internet. When I got back on the ship I sent an email to venture ashore to let them know what happened with the snorkeling and that I needed a refund. They told me that the company is repertoire is good and they left at 1pm with 50ppl. I explained that we got there on time but had no directions for the meeting area at the marina. Venture ashore refused to refund that one tour and over looks the costumer. I would rather spend a little more money and book with the ship for their excursions at least I know that I will get my tour or my money back.
20. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Venture Ashore
Thank you for your review.
We understand your concerns and appreciate the opportunity to address them. Regarding the tour in Cozumel, we discussed this with you, but we were not made aware of the other two tours significant delays or the bus breakdown you mentioned, when our customer service team first spoke with you. The Cozumel tour was a shared experience with more than 50 passengers, and the group needed to depart on time. Although the team waited until 1:05 p.m., they could not delay the tour further, as other guests were already on board and waiting.
Our vendor has confirmed that the meeting information is correct, as stated on the shore excursion voucher. While we understand that you are disappointed and had hoped for a refund, the vendor has advised that all other participants arrived without issue, and therefore they could not authorize one.
We truly regret that this situation led to a negative experience, as we never like to see our guests dissatisfied. Please know that we explored all options to try to resolve this for you, but we are unable to delay shared tours.
Excursions ok but contact with Venture when we needed them was completely impossible
Actual excursions ( we did 3 in Thailand and Vietnam) were quite well organised and ran smoothly. My big issue with Venture was that for one trip, we couldn’t find the meeting place. We were not alone- there were 4 independent couples all with the same issue. The issue was that when we rang the number on the booking confirmation that said “ if you have difficulties locating your guide ring this number “ nobody answered! We lost over an hour of the tour and couldn’t get through to anyone. If there had been a real emergency the situation would have been very serious. I would now think twice about using this company again because of this.
12. marraskuuta 2025
Vastaus yritykseltä Venture Ashore
Thank you so much for sharing your experience with us. We’re really glad to hear that the excursions you joined in Thailand and Vietnam were enjoyable and went well, but we’re truly sorry for the difficulty you had finding the meeting point on this one particular tour.
We understand how stressful it must have been, especially when you weren’t able to reach us through the contact number provided, which is most unusual. Your feedback is very important, and this is currently being reviewed to ensure our guests can always reach us when they need support.
We appreciate you bringing this to our attention and giving us the chance to improve. We do hope you’ll consider traveling with us again in the future, and we’d be more than happy to personally assist with any arrangements to ensure everything goes smoothly.
A great day out in Bali
Half Day Tanah Lot tour
A brilliant day. Our guide was exceptionally good, so informative and made everything interesting. He gave us the time to stroll and enjoy each venue and added in the information at the right time. If all Venture Ashore trips are this good we would definitely use them again
1. marraskuuta 2025
Vastaus yritykseltä Venture Ashore
Thank you so much for your wonderful review!
We’re delighted to hear that you had a brilliant day on the Half Day Tanah Lot Tour in Bali with Venture Ashore. It’s fantastic that your guide made the experience so informative, enjoyable, and relaxed—giving you the time and insights to truly appreciate each stop.
We’re honored that you would choose Venture Ashore again, and we look forward to welcoming you on another great adventure in the future!
Safe travels and thank you for choosing us!
90 Person Group In Portugal
Corey was absolutely exceptional in helping us plan and coordinate our wedding group in Portugal with 90 guests. She organized a memorable group tour to the Douro Valley, arranged seamless pick‑ups and drop‑offs for our guests, and managed the wedding day shuttles with multiple schedules for the bride, groom, and attendees. Corey served as a fantastic liaison with the transfer company, ensuring everything ran smoothly from start to finish. We highly recommend her for any group travel or event coordination—she made the entire experience stress‑free and enjoyable.
Mary Hanna - Simply Mary'ed Travel
8. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Venture Ashore
Thank you so much for your wonderful review Mary! We’re thrilled to hear that Corey helped make your wedding group celebration in Portugal so smooth and memorable. Coordinating travel and logistics for 90 guests is no small task, and we’re delighted that her dedication, communication, and attention to detail made the entire experience stress-free for you and your group.
Your kind words mean a great deal to us here at Venture Ashore and we truly appreciate your trust during such an important event for your guests.
We’d be honored to assist you with any future travel or group events!
Vastaus yritykseltä Venture Ashore
Thank you so much for your 5-star review! We’re delighted to hear that you had a great time on your tours and found our team informative and engaging. Your feedback means a lot to us, and we hope to welcome you on another Venture Ashore experience soon!
Vastaus yritykseltä Venture Ashore
Thank you for your 5* review. Here at Venture Ashore, we take great pride in our service and excursions we provide to our customers and we really do appreciate you taking the time to review our tours. We are looking forward to seeing you again very soon.
Reliable and Dependable
In September 2025, I coordinated a group of 104 guests on a cruise to Greece. The logistics for this trip were managed through three separate bookings with Venture Ashore, ensuring a smooth and enjoyable experience for all participants.
Airport to Hotel Transfers
Given that guests arrived on different flights throughout the day, we arranged six distinct pickup times from the airport to the hotel. This allowed each guest to be accommodated according to their travel schedule, providing convenience and minimizing wait times.
Athens Tour
During our stay in Greece, we organized a tour of Athens for over 90 guests. The arrangements made by Venture Ashore ensured that everyone was able to participate comfortably and enjoy the sights of the city together.
Hotel to Port Transportation
For the final leg of our journey, transportation from the hotel to the port was provided using three buses. The entire process was seamless, with every segment of the trip running smoothly and without any issues.
Recommendation
Based on this exceptional experience, I highly recommend Venture Ashore for group travel needs. I will certainly use their services again for future trips.
20. lokakuuta 2025
Vastaus yritykseltä Venture Ashore
Dear Reginald,
Thank you so much for taking the time to share your wonderful feedback. We’re delighted to hear that your group’s experience in Greece went so smoothly and that our Venture Ashore team was able to assist in coordinating transfers and tours for such a large number of guests.
It’s always our goal to make group travel as seamless and stress-free as possible, and it’s fantastic to know that the arrangements for your airport transfers, Athens tour, and hotel-to-port transportation all met your expectations.
We truly appreciate your recommendation and your trust in Venture Ashore to handle your travel logistics. It was a pleasure working with you, and we look forward to welcoming you and your guests again on future adventures!
Beware, misleading, not a proper tour guide company.
We Booked a FLorence and Pisa shore excursion from La Spezia where our ship docked. The website is very misleading. We booked a 'transfer and walk with local', rather than 'transport only' and paid extra for this. You would assume it would be a knowlegable guide. Firstly they didn't have our correct booking and said we asked for transport only. It took 20 minutes to confirm we had the 'with a guide and not transport only. When we got to Florence, this 'guide' took us to the main streets and when asked about anything, she said she couldn't tell us as she was not a licensed guide. I could have followed a map to the main attractions ourselvles. We learnt nothing about beautiful Florence. When the coach got to Pisa, they left us in a Coach Park with no directions of how to get to the leaning Tower. The 'guide' was just on her phone all the time. You think you might be saving money from the cruise excursions but this was an utter waste of money as it is not a proper guided tour. Beware!
15. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Venture Ashore
Thank you for sharing your experience with us. We deeply regret that your details were not correctly listed. We appreciate your patience while our team resolved the situation which took a few minutes to resolve.
Regarding the nature of the tour, we confirm that you booked the ‘Transfer and Walk with a Local’ in Florence. This was a guided walk with a local leader who would take you through the city’s key landmarks. They aimed to provide a scenic, enriching experience, leading you through the best routes to make the most of your time ashore. We’re sorry to hear that this did not align with your expectations, and we understand that you were hoping for more detailed commentary during the tour.
We are genuinely disappointed to hear that this was not the experience you were hoping for, as we do strive to ensure that our guests leave with a positive and memorable impression. We value your feedback and will continue to work closely with our tour partners to ensure we offer exceptional service.
Disappearing guide
The guide disappeared before the return journey.
Although they did charge an extra 5 euros to be dropped off at the Coliseum, so he was well rewarded
1. lokakuuta 2025
Vastaus yritykseltä Venture Ashore
Thank you for taking the time to share your feedback and for choosing to travel with Venture Ashore.
We’re sorry to hear there was some confusion regarding the guide during your Visit Rome on Your Own tour. This particular experience is designed as a self-guided transfer, providing transportation to and from Rome so that guests can explore independently.
On this occasion, a guide accompanied the group on the journey into the city as an added courtesy, though this was not part of the standard inclusions for this tour. We’re glad you were able to benefit from that additional service.
Thank you again for your review and for traveling with us — we hope to welcome you on another Venture Ashore experience soon.
Vastaus yritykseltä Venture Ashore
Thank you for your kind words and for taking the time to share your experience. We truly value our partnership and are delighted to hear that working with Venture Ashore has been smooth and positive.
We look forward to continuing our successful collaboration!
Vastaus yritykseltä Venture Ashore
Thank you so much for your kind words! We're thrilled to hear you enjoyed the tours and transportation services. It was our pleasure to have you with us, and we hope to welcome you back for more memorable experiences in the future!
Rome tour
From organizing a group of 13, Olivia made it a breeze. Finding the meeting place from the cruise ship was easy and well organized. We visited many sites in Rome even seeing the Pope. My only suggestion is splitting the large group of 51 people in half as it was very hard to keep up through the narrow streets and not enough time to take pictures due to it being very crowded. All in all it was a great tour.
15. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Venture Ashore
Thank you so much for your thoughtful review! We're thrilled to hear that Olivia made the organization smooth and that you enjoyed your time exploring the incredible sites of Rome — and even caught a glimpse of the Pope, what a special moment! Your suggestion is noted and will help us continue to improve. We're so glad you had a great tour overall, and we hope to welcome you again for more adventures in the future!
Great job in Athens
20. lokakuuta 2025
Vastaus yritykseltä Venture Ashore
Thank you for your great review of your Venture Ashore excursion in Athens, Greece. I am glad we were able to make your stay in Athens as best as it could be. We hope to see you again shortly on another Venture Ashore tour!
We did the 3 tour package ..White pass…
We did the 3 tour package ..White pass Summit, Juneau Whale Watching, Ketchikan Tour.
I have to say we were disapointed in 2 of these trips
Juneau Whale Watching we were taken to a place where there were 2 sightings, we saw the tail of 1 whale & water spouts but the other whale fell asleep, that couldnt be helped but we never went anywhere else we just stayed in that 1 spot, we never saw any other wildlife. If we went again i would definately book locally their passengers saw a whole lot more than us.
The Ketchikan tour was rushed , the Museum was closed.
3. syyskuuta 2025
Vastaus yritykseltä Venture Ashore
Thank you for sharing your feedback. We're truly sorry to hear that your experience with two of the tours didn’t meet your expectations. While wildlife sightings, especially whales, can be unpredictable, we understand how disappointing it is when the experience doesn't live up to the excitement. We also regret that the Ketchikan tour felt rushed and that the museum was closed during your visit.
Your comments are very important to us, and we’ll be sharing them with our local partners to ensure improvements are made where possible.
We always strive to deliver memorable and well-rounded excursions, and we’re sorry we missed the mark in this case.
We appreciate you taking the time to share your experience, and we hope to have the opportunity to provide you with a better experience in the future.
Vastaus yritykseltä Venture Ashore
Thank you for your positive comments about your Venture Ashore excursions in Livorno and Barcelona. We are glad you found the website and booking process easy. We hope to see you again on another tour very soon.
The meet up instructions were unclear…
The meet up instructions were unclear for us. The windows in bus were fogged over so no chance to see anything. We drive to dock and get off and then back on bus to see glacier only to turn around and back to dock while listening to litany of how messed up company is from driver. The whale watching part was excellent! Use some shaving cream for the windows to clear the fog.
26. kesäkuuta 2025
Vastaus yritykseltä Venture Ashore
Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed the whale watching portion of your tour, it’s truly a highlight, and we’re glad it met your expectations!
We’re sorry to learn that the rest of your experience did not go as smoothly. Your comments about the unclear meeting instructions and fogged-up bus windows have been noted, and we appreciate you bringing them to our attention. We’ll be reviewing these issues with our local partners to ensure future guests enjoy a more seamless and comfortable experience.
We also regret that your experience was affected by the guide’s commentary, and we’ll follow up with the operator to address the professionalism expected during tours. Thank you again for your honest feedback, and we hope to welcome you on a better experience in the future.
Very enjoyable Alaska
On the 3 trips that we had booked we had a really good time with very few other people. Infact only us on 2 of the adventures. Polite staff on the tours
19. syyskuuta 2025
Vastaus yritykseltä Venture Ashore
Thank you for sharing your experience with us!
We're so pleased to hear that you enjoyed all three of your tours with Venture Ashore and that you had the opportunity to experience two of them privately! Our team takes pride in creating relaxed, small-group adventures, and it's great to know that the staff made a positive impression with their courtesy and professionalism.
We hope to welcome you on more adventures and cruise excursions in the future!
Amazing Tours in Athens and Istanbul
My wife and I worked with Venture Ashore during our Seaborn Athens to Istanbul cruise this summer. Truly first-class guides - Antigoni in Athens; Ekran in Istanbul. We experienced both destinations in ways that we would not have found from a standard cruise excursion - hidden gems of churches and mosques; a 5-star Michelin-rated restaurant off the beaten path in Istanbul, amazing shopping that usually only locals find, and VIP treatment at every stop in our tours. On top of that, the logistics and coordination were flawless. Can't recommend high enough. Just an amazing experience. Thank you Venture Ashore team!
17. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Venture Ashore
Thank you so much for your kind words and for taking the time to share your experience with Venture Ashore!
We’re absolutely delighted to hear that your time in Athens and Istanbul was so memorable. Antigoni and Ekran will be thrilled to know their efforts left such a lasting impression, they are both passionate about sharing the hidden gems and rich culture of their cities, and it’s wonderful to know they helped make your trip so special.
We’re also glad to hear that the logistics ran smoothly and that you enjoyed some off-the-beaten-path experiences, that’s exactly what we aim for!
Thank you again for choosing Venture Ashore. We hope to welcome you back on another adventure very soon!
Left high and dry when we ventured ashore
April 2025
We booked a fabulous cruise to Hawaii earlier this year with a helicopter trip to be a very special treat on Kauai Island with Venture Ashore. We paid £594.54 for our two tickets for a Delux Waterfall Flight of the island. We had been given exact instructions where we had to meet our transportation for the trip once we disembarked our ship. We waited and waited. No one came to collect us. We re-boarded our ship and made many phone calls to resolve this problem. Eventually having got through to someone, we were told we had to make our own way there and that they did not pick passengers up from ships any more. I actually had all the paperwork saying they would pick us up. Our final day on what would have been a fabulous trip was so disappointing. We never managed to see any of the island as all the trips had by this time gone. On return from our holiday, I contacted my credit card company (for which I had paid for the trip) who were very helpful. Nevertheless, Venture Ashore's reply was that we were not entitled to a refund as we were a 'no show'. I sent all the emails through to my credit card company - showing clearly that they said they would pick up. Finally, this matter has been resolved and I have my refund but nothing can put right the disappointment we felt on that last day of our cruise of Hawaii.
Read less
12. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Venture Ashore
Thank you for taking the time to share your feedback regarding your recent experience with Venture Ashore.
We’re sorry to hear that your day didn’t go as planned. Our local partner did their best to accommodate the situation by rebooking you onto a later flight at 11:20 AM. Unfortunately, it appears there were further complications in reaching the meeting point in time for this departure.
We sincerely apologise for the inconvenience you experienced on arrival.
Your experience is important to us, and we will continue to review what happened to help improve our service going forward.
Vastaus yritykseltä Venture Ashore
Thank you for your great rating on your groups Venture Ashore excursions in Alaska. We are glad you enjoyed the tours and hope to work with your group again next time you travel!
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