Fantastic customer service, Unsurprisingly Evri messed up the delivery and left my parcel on the street, which was promptly stolen obviously. This was April 9th, Evri have still not responded or... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Always buy these, I’ve been on them for years now. Can’t find another nicotine pouch that tastes and does the job better. Great customer service and timely deliveries!
Yritys on vastannut
Brun A. was extremely helpful, I was having issues figuring out how to apply the correct discount code - he sent an email for me to follow up - and then before i had even had the chance to respond he... Näytä lisää
Yritys on vastannut
Sadly after 2 years of ordering online from Velo, I’m giving up. It’s a 50/50 chance that you actually receive your parcel from Evri, who takes random pictures of anyone’s front door as ‘proof of deli... Näytä lisää
4,5
Erinomainen
354 arvostelua
On vastannut 47 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very easy to deal with
Very easy to deal with, sorted a slight issue straight away, wish all customer service was like them
24. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Velo United Kingdom
Hello William, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Straightforward
straightforward assistance, very helpful
21. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Velo United Kingdom
Hello Lorenzo, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Olja was very helpful with my case
Olja was very helpful with my case, thank you so much!
21. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Velo United Kingdom
Hello Sophie, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Customer service was amazing
Customer service was amazing. So fast and helpful when verifying my account. Thank you
20. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Velo United Kingdom
Hello Alex, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Excellent product and company
Excellent product and smooth website experience. Customer service are fantastic from this company. Very rapid response time and very helpful.
13. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Velo United Kingdom
Hello Robert, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Lovely staff- helped me resolve an…
Lovely staff- helped me resolve an issue with my order very fast through email and phone. Positive experience :)
13. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Velo United Kingdom
Hello Mateusz, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Outstanding aftercare!
Outstanding aftercare from the Velo team!
I received contact from a customer support specialist, following a bit of a wobble with the website and an ongoing subscription, she had caught an issue with the costing and has arranged a refund.
I hadn't realised anything was amiss!
It's fantastically uplifting seeing a company take initiative like this and intercept an opportunity to do the right thing.
10. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Velo United Kingdom
Hello Nathan, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
They contacted me to let me know there…
They contacted me to let me know there was a slight issue with my subscription and rectified it within a day amazing work and friendly staff.
5. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Velo United Kingdom
Hello Karen, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
5* service after I had a problem with…
5* service after I had a problem with my most recent order. Swiftly dealt with and I was sent free product as way of apology plus my original order has been resent. Fantastic customer support!
6. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Velo United Kingdom
Hello Steve, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Too strong and they made me feel sick
Too strong and they made me feel sick
4. maaliskuuta 2025
Oma-aloitteinen arvostelu
So far, So good! 🫡
So far, so good! 👍🏽👍🏽
I had a bit of an issue with the website and it was solved not only in a timely manner, but a friendly and very helpful one too.
I spoke with Olja through email and they have gone above and beyond in my opinion.
I must've either messed something up somewhere or the website was having a bit of a hiccup and I was helped in a non-judgemental, efficient and friendly way.
They easily solved my issue and even assisted by making the order for me from their end and making sure it was all ready to be sent on it's way to me!
Fantastic customer service experience. 🌟
~I'm quite looking forward to trying Velo now and I expect I will update this after my order has arrived to review the product too~ 🙌
Thanks again, hopefully I'll be back very soon! :)
UPDATE: Order arrived today, no issues at all, very happy with the brand, the nicotine hit and the flavour (watermelon ice 10mg). 10/10 will definitely be back soon to try more! :)
5. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Velo United Kingdom
Hello Saifír, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Definitely recommended!
I had an issue with my subscription due to an address error. Customer service were outstanding in getting it resolved. Really easy to deal with. Definitely recommended.
26. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Velo United Kingdom
Hello Daniel, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Amazing customer service!!
26. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Velo United Kingdom
Hello Harry, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Replacement of faulty can
Customer service is spot on. Received a can with split pouches. Raised this to the team and a replacement was sorted the next day!
26. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Velo United Kingdom
Hello Sam, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
It was very quick
It was very quick, I got my concern resolved.
25. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Velo United Kingdom
Hello Jayaprasad, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Excellent experience with customer service
I love ordering from VELO as they’re always super quick and customer service is excellent. I recently had to reach out to customer service for an issue resolving the courier and parcel being lost, and VELO has been super efficient in getting this resolved within no time. Thank you for always being so understanding and quick with your responses
24. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Velo United Kingdom
Hello Christina, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Very good customer service and fast…
Very good customer service and fast delivery
22. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Velo United Kingdom
Hello Sabrullah, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great Customer Service
Contacted support regarding the free sample offer not going through and was alerted I had made two accounts by accident. This was fixed so quickly by Hana L and a sample was organised to be sent out immediately.
17. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Velo United Kingdom
Hello Elliot, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Elite customer service
Had an issue where my subscription had been split into 2 orders and 2 transactions
Called up and spoke to Nora B who fixed the issue and sorted a refund for the extra cost that was incurred
This took under 5 minutes total, other companies need to take note from velo on customer service
17. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Velo United Kingdom
Hello Jack, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great customer service
Had to get in touch with customer service, I was having problems with an order. Got in touch with the live chat and Esma helped me very quickly and solved the issue, great customer service thanks again!
11. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Velo United Kingdom
Hello Grant, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
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Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
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