urbanbubble Arvostelua 

Absolutely unprofessional and incapable. Would recommend people stay far away from using this company. Having moved into my rented accommodation 2 years ago, I noticed several faults. I these sent over in an email that weren’t observed on the initial report. Having moved out now, 4 months later I still have not received my deposit. I have sent countless emails and called on numerous occasion to no avail. They have sent me a deducted cost to which I have contested and even then they still haven’t refunded the amount they’ve agreed to either. For 4 months their response has been between waiting for responses from works or the fact that the landlord needs to approve the costings. Yet here I am without a penny in hand. Annoyingly when I moved in, the previous tenant mentioned being charged additional charges for cleaning when he left the place immaculate, and after several months he had also not received his deposit. The ironic thing being, when we first moved in someone had used the toilet previously and the cleaning was to a subpar standard, all which I documented and sent over, again to no avail.

I lived in an urban bubble property for 6 months. When I moved into a bedroom, a window was stuck open, and they told me it would take over a week to come fix it. Bear in mind that this was in September/October, when temperatures start to drop. Additionally, I had a broken heater, oven and dryer, which were broken on arrival and were not fixed during my tenancy. Any work that needed to be done required me to call for weeks on end. Never use this agency.

Awful experience, too poor customer service and management

Very bad management service talking about charging a not cheap amount of service fee per month. Always over spending and claim from owners without notifying us before they spend the money. Pet’s shit all over the lobby with no one at reception noticing it. No action on finding out which residence’s fault , no notice at communal area to remind pet owner to take care of their own pet’s shit.

This is a specific review for Claire Jones who is the property manager of Advent 2/3 in Manchester. I just want to highlight how proactive and helpful she has always been when dealing with me as a leaseholder. I couldn’t recommend her highly enough.

My tenants failed to settle rental payments on time for a few occasion. Adeeb had been keeping me informed for the whole situation and collection process. Adeeb worked diligently and were able to recover rental arrears from the tenants at the end.

I am an international student, and this is my first time renting a house in the UK. It is always difficult to rent a house in a less familiar country, thanks to urbanbubble and rightmove for their help.
Xavier helped me a lot, although sometimes our contact is not so instant, he still helped me complete all the steps of renting a house, now I just wait for me to become an adult to complete the final information filling.

Very poor company. Our building management was transferred from them to POD, following lousy management by them. Upon transferring my account they put “Professional Charges” of £288 on my account without providing an explanation for this charge. When I phone to clarify, message says no one available to take call. AVOID THIS COMPANY

I have an apartment rented out and with block management by this company. It is a nightmare for me. Service Charges suddenly increased due to overpayment to contractors and for the letting contract, money was deducted from rental income without reasons. My property was very poorly managed.

I live in a building run by them and have for almost 2 years now. I have a standing order set up to pay rent, so I will never forget.

Every few months they accuse me of not paying rent with a threatening letter. I've never missed a single payment.

When I email back with proof, they eventually fix it (with or without replying). It's exhausting to have my housing held above my head constantly because they can't sort their records out.

My email about missed ‘fire door’ visit has been ignored for days now.

No service at all. They claim to come back to you in up to 24hrs but they ignored my email about the fore door survey visit

Shocking building management company; lifts left unfixed for sometimes months on end, repeatedly ask for large sums of money to balance their books with zero explanation as to what they cannot financially manage, repairs not completed etc etc. You can’t speak to anyone and your emails either go unanswered or they dontanswer any of the repeated points you raise. They are now allegedly leading the way with managing the inflammable cladding being replaced and in 12 months (not to mention the three years before that) since they announced that Lovell would be carrying out the work, they have achieved nothing. If you raise it they avoid answering. They’ll hopefully start listening once You & Yours on radio 4 broadcast the interview I’m doing with them. Absolutely disgraceful company. Thiefs. Sharks. Liars. Incompetent. Garbage.

Johanne is very good and effective to follow up with new potential tenant throughout the process. Appreciated the good job from her!

Dorota and Louise have been so helpful in getting me sorted to move in. Louise has especially been so reliable and swift with responding to emails and providing clarification.

Urban Bubble have been an absolute disgrace as a management company. Constantly overspending with little rationale for this. Dreadful management of the communal areas. Very hard to see where all the money was going. We removed them as the management company for the building. Since then we are now being billed £35,380 from 2 years ago as yet another overspend from when they were shambolically managing our building. The service charge has also increased 20% to cover unpaid invoices from when they were managing. Avoid this company at all costs!!!

Mohamed is a VERY VERY VERY patient staff. Very helpful. He really touched me. It was the best agent I've had in Manchester City!

It was very easy dealing with urbanbuble. I called from Kuwait to ask about a property then instantly Mohamed helped me and made it more easy for me by contacting me on WhatsApp. He never responded back late. I will recommend urbanbubble to my cousins and friends who are moving in from Liverpool. Thanks urbanbuble thanks to Mohamed. Very helpful team :)

Very simple process! Xavier helped us throughout and answered all queries almost immediately.

Mohamed was great, very communicative and helpful. Process was easy with his guidance.