unrulycurls.co.uk Arvostelua 13

My 17-year-old daughter sat down for her haircut and Marga looked at her hair with a mixture of dislike and exasperation. She said I assume we are cutting it all of and seemed annoyed when my daughter said no.
Marga told her that there was ‘a limit to how good its ever going to look when its soo long’ but despite this bleak prognosis my daughter insisted she still just wanted a few inches off the ends and more layers.
Cue Forde, the neighbouring hairdresser, feeling the need to make his feelings clear. Spoiler - he hates long hair too. The way that he made this clear was a combination of gurning face, side-eye. sound effects like ugh and sort of small vomity noises. When we didn’t react he took it up a notch and started chatting at top volume with his client about how much he hates long hair and how people- the ones with really long hair, (nudge nudge) look like mormon freaks- and “I don’t care what people think I just say it how it is.” Cue a few more side eyes and looks of disgust at my daughter’s head.
I’m not making this up. We probably should have just walked at this point but my girl was going to a party that night and we had crossed London for this appointment. I should have said something to him but I’d had a long week and just didn’t feel like having to deal with getting into it with him. I just wanted to enjoy a little mother/daughter outing.
So we stayed. I sat nearby and both hairdressers mocked me for “keeping such a close eye/ eyes like a hawk. Are you scared we’re going to cut it all off… blah blah etc”
But I’m glad I did. Under my hawkesque supervision Marga cut my daughter’s hair how she’d asked and we liked it. Forde, not that we asked, didn’t like it at all. Pointedly shaking his head side to side to register his disapproval at the final mirror reveal at the end.
This happened at few months ago but I decided I would warn others about our experience. Happily my daughter is confident in her self worth and has a sense of humour. But she was quite shocked by the experience. For someone else it could be much worse. You can feel quite vulnerable sitting in a chair in a hair salon. And you don’t expect unkindness.
To be fair we had been to the salon once before -asked for exactly the same thing- and a different woman had done a great job. She loved my daughter’s hair and posted the photo on Instagram. But this was a very different ordeal and I just don’t want to support a business where this culture of bullying is clearly accepted.

Highly recommend Unruly Curls and particularly Andrea! Very happy with the cut and products used, my curls are much healthier and defined now

Great haircut with Grace a few months ago. and cuts over the years. But it's IMPOSSIBLE to make an appointment, as it's via messaging on their site and no one responds. No phone number to call.
Wish I knew how to book again. :-(

Been going to Unruly for over a decade now, wouldn't trust anyone else with my (2c-3a) hair. I have always recommended them and loads of my curly friends (with European and Afro hair) have booked as a result and been very happy with their cuts, because Unruly know curls! It's so wonderful to leave a salon feeling great and confident with a haircut. Unruly do what they do well - and offer good customer service too. Will happily continue having them exclusively cut my hair!

I have 4b hair. Unapologetically black. I visit the salon for the 1st time. Highly recommended by my work colleagues. Anthony cut my hair. If I had read the previous reviews. I would have avoided the salon. I received the best hair cut of my lifetime. He gave me wonderful hair advice. Didn’t push hair products on me. My hair feels lovely and healthy for the start of a new year. Going to embrace my natural curls.

Loved the music and the look of the salon. I have to give much respect to salons that cater for all ethnicities. It’s wonderful and inclusive.

I’ve been going to Unruly Curls since I moved to the UK, and my hair has never looked better. I have tried several of their stylists, but Erika, Grace and Andrea are my favourites - they’re all so sweet and helpful, they listen to what you’re after and are very clear with expectations and what you can achieve based on your texture. Erika saved my hair after a terrible cut a couple years back, so I’ve been going to her ever since! If you have wavy or curly hair you can’t find a better salon in London.

Didn’t listen to what I asked for, wanted to keep the length, cut it far too short and without any shape. Really unhappy

I dont write reviews often but this girl changed my god dam life.

Grace first started cutting my hair about 2- 3 years ago and my hair is just DIFFERENT now. She simply understands curly hair and what to do with it. I didnt know how best to look after my hair and grace is great with giving tips on how to style, products to use and different techniques to get better curls. She gives me tips on the different curl patterns in my hair and is essentially a curl wizard.

Since she started cutting my hair, my hairs gone from frizzy wavy to amazing curls that i am complimented on everywhere i go, - she basically took my biggest insecurity and turned it in to my biggest strength. Obviously now, i don't let anyone else touch my hair but her

If you want a hairdresser 4 LYF, who understands your specific curls, go see grace.

If I could give a zero I would. Worst customer experience - I would actually go so far as to call them bullies!

Firstly it is worth noting this is a hair shop for European hair standards and not-so-great black hair. They dont have a diverse team and very little ethnic clientele so they are not up to par with some other salons I have been to. Its important to ask openly state they are trained with ethnic hair as salons who do, get it and will champion this as a selling point.

The biggest issue, is the service!

This is not a cheap salon but it has a very disengaged atmosphere, the staff just dont seem happy and dont really engage with their clients. They spend most times on their mobile phones while doing your hair rather than engage with you or customers. They all seem unhappy or uninterested and if you ask for help your made to feel like an inconvienance. So its one of the most uncomfortable salons I have been to.

But the tip of the iceberg is if you make a complaint, big or small, you become the enemy, the owner, and staff become extremely confrontational, and you are a liar or just plain wrong and they harass and demean you.

They dont seem to want to learn from mistakes or mishaps and instead would rather make you feel guilty and like a bad person for saying this is not what I asked for, or this damaged my hair.

Please avoid the salon, there is a great alternative that is much more experienced and customer-focused, called Curly Hair London. You will leave happy having a great experience and your hair will be in safe hands.

Not only did I have a bad experience with the hair salon but the customer service is a joke. They ruined my hair and after leaving an honest review on Google (check it out. I have pictures), they continue to aggressively blame me for the issue. When I react and give evidence I was then told I am unwarrantedly attacked them yet I have been confronted in my Insta DMs to be told they saw my review and the breakage was my own fault. They are not sorry for my experience but determined to persuade me the conditions my hair was left in was my own fault because I chose to write a review after 6 months (this is because I wanted to give it a fair chance and my hair should have been healed by now especially with the amount of care I have been giving it, yet is not.) They referred to my hair as type 4b which is not the case (type 3) and said flat ironing this texture is the reason for the extreme breakage. A hair salon that don’t no the difference in hair textures is a red flag, especially for black hair! They also tried to use my social media against me to try and say I “frequently” flat iron my hair as there’s no way it could be so straight. They are wrong. I can get my hair dead straight with a good blow dry yet they continue to assume. Furthermore, I am not silly enough to constantly flat iron my hair after it has been so bleached. The deflection of fault with this place is scary! I have always looked after my hair and to be told I have not without even asking me is infuriating.

Anthony should never been allowed to even touch curly hair! After three months my hair is still rubbish. Too short to do anything and fix it, too unprpfessional. I can't put my hair down for three months! I had a long and beautiful hair and he left a half of it, a volume and a length.

Absolutely a sham of a business! After months of trying to get an actual real appointment by sending dozens of emails as they don’t have a phone number, and do not read the emails asking ‘newbie’ questions! I booked a model session to get a cut under supervision. The night before the appointment they cancelled because it was ‘too hot’ as it was the hottest day of the year! They postponed the appointment to the following month: which should have been my original colour slot. When I turned up the head stylist didn’t even acknowledge me, the junior was lovely friendly and asked all the right questions!
When I asked about the colour the stylist went on to say she’s not doing it she’s over worked, self employed and refused to give me an apology as she was working over time! She raised her voice and stood behind me to talk to me at the back of my head. The junior looked horrified so did the other customers in the shop!
She went on to insult me when I showed her the dozen emails for proof of colour cut, as which point she still refused to apologise.
I left and the juniors both of them offered me several apologies and stated they would get Anthony to call me back.
Anthony the owner chose to shout at me down the phone because ‘I was the customer who asked too many questions’
I have long hair down to my bottom trusting a new hairdresser why would I not ask questions! He insulted me and wouldn’t even let me speak- which explained why his staff speak to clients that way. He then blocked me and has still not refunded my deposit!
Good customer service listens to the customers issues, he didn’t even let me speak! No wonder why they have so many bad reviews!

Hands down the worst experience ever with a hairdresser. The director of the salon Anthony Carenza, professes to be a curly hair specialist. The reality is he should never be allowed near curly hair. I specifically told Anthony what I wanted in terms of length and style and I specifically showed him exactly the length I wanted by physically pointing to the length I wanted. He did not listen to what I said. Having started hacking at my hair like you would cutting a hedge, (the only way to describe what was meant to be a 'deva curl by curl cut', he asked me if he could go back to his last client to finish it off. He was gone about 15 mins at least. This is highly unprofessional and he should have finished the previous client before he started my hair, something he had not communicated to me at the start. It was clear that he had not listened and he was not present during the hair cut. 

The cut was rushed and when I realised that he had started cutting it much shorter than what I'd asked for, I complained and told him that isn't what I had asked for. His response was a very unconcerned "oh, sorry, I thought you meant this length. He didn't seem to be bothered at all that he'd not done what he was asked to do and ruined my hair and was dismissive. He then said "I'm tempted to leave this side longer" (the side he'd not cut). I told him he couldn't do that as it would look ridiculous. He then said "I'll even it out". An even hair cut is the bare minimum I expect from someone who claims to be a hairdresser. 

He said "sorry if I've offended you". The issue was that what he had done was very violating, as I had not given consent to this and trust had been broken. Hairdressers have a massive responsibility as they are dealing with a person's hair, particularly for women, as their hair and appearance is so important to them, and is an extension of their body. This is something Anthony clearly needs a lot of training and educating on.

He said he'd refund me the money I'd paid in advance because they don't have card machines. This is my statutory right as a consumer under the Consumer Rights Act, because his service had not been performed with reasonable care and skill, so he was not doing anything above and beyond by giving me a refund. He said he'd give me "a cab fair home for my trouble". Quite frankly it was incredibly insulting that he felt £15 was all that it had been worth to me, given how awful the experience was and he'd ruined my beautiful curls that I walked into the salon with. He wasn't even going to wash and style it and I said, I want that done, because it was part of providing a full service as advertised and because he'd left my hair in such a mess. 

The person who washed and styled my hair (apologies but I didn't get their name), was far more competent than the so called 'director' and was far more attentive and kind and gave me product and styling recommendations.
Whilst they were finishing drying my hair, Anthony asked if he could soften it. I asked what he meant and in honesty by this point, I didn't want him near my hair, as it was clear he couldn't be trusted or follow instructions. 

I have a job where I have to meet with potential funders and this experience has left me lacking in confidence and means that I will now have to spend extra money on remedying this poor hair cut and extra time styling it, as it is unmanageable, which I did not do prior to this, leaving me at a loss. I now have the expense of paying for another hairdresser to remedy this awful cut, as well as specific styling products because of how awfully it sits, which I have had to pay for, something which actually should be paid for by him. I also have to live with a short hair cut that I can barely put up/back. I was explicit in communicating to Anthony that I wanted to be able to put my hair back, which is crucial to me since I am also a competitive dancer. 

All I can do is wait for it to grow, which will take months. In addition, there are literally studies now which show that a woman is paid more based on hope they present their hair and wearing, so this unprofessional service has cost me in many ways, both emotionally and financially.  

This man is unprofessional and quite frankly his conduct is shambolic. I would warn anyone off booking a haircut with him. Buyer beware!