Ordered a set of Ultion cylinder locks, all keyed-alike. Had a bit of a mare with locks recently, so I reached out via WhatsApp to double-check my measurements against the photos I took before o... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
2 x front door Ultion keys ordered via Lock Fitter Ltd as NHS staff get discount. Email received from Ultion who asked me to grant permission for Lock Fitter Ltd to action my request which I granted b... Näytä lisää
We had a break in whilst away on holiday where they stole our safe. The locksmith was first class replacing the front door lock. On our return he showed us the old lock and the high quality replace... Näytä lisää
Ultion Lock company is amazing, I spoke to a lovely lady called Pippa (based in the UK) and after giving her my key reference numbers the order was placed and shipped to my home address within two da... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Ultion locks are securing over 3 million UK homes. Our 3 Star PLUS cylinder is independently tested and certified against lock snapping, picking, drilling and bumping. Every Ultion lock comes with a £5,000 security guarantee and KeyControl, which prevents your keys from being copied without your permission. Police Preferred Specification and trusted by homeowners across the UK.
Yhteystiedot
Hexgreave Hall Estate, NG22 8LS, Newark, Yhdistynyt kuningaskunta
- 01924 410200
- sales@ultion-lock.co.uk
- www.ultion-lock.co.uk
4,6
Erinomainen
12 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent customer service
2 x front door Ultion keys ordered via Lock Fitter Ltd as NHS staff get discount. Email received from Ultion who asked me to grant permission for Lock Fitter Ltd to action my request which I granted by email. Keys delivered by DPD 48 hours after request was done on a Sunday. Tested keys and they work.Excellent customer service provided by Ultion, Lock Fitter Ltd and DPD.
22. syyskuuta 2026
Shambolic re-ordering process
Shambolic re-ordering process. Company failed to send verification email so keys were delayed, then tried to cover it up with an email days later. Complacent customer service, who knows when I will get my money back.
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Easy to register
23. syyskuuta 2026
Very quick installing great…
Very quick installing great communication aswell highly recommend 5*****
23. syyskuuta 2026
Hayley was very helpful and…
Hayley was very helpful and informative. Great service.
22. syyskuuta 2026
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
The customer service was appalling
The customer service was appalling, no trace of concern when reporting my keys had not been delivered, and the associated picture from the DPD Courier was not even of my home. I had to call twice as the first time they cut me off.
An eventual call back, but by that time it was too late for the driver to make the correct delivery, I had waited in all day as they are security keys, no compensation was offered for such a bad service.
22. syyskuuta 2026
Vastaus yritykseltä Ultion Lock
Thank you for your feedback. We’re sorry for the frustration caused by the delivery issue, particularly after you had waited in for your keys to arrive.
When you contacted us, we raised the issue with DPD immediately. They confirmed that the delivery had been attempted incorrectly but that the parcel was still with them and was due to be delivered the following day. We then contacted you with this update.
We’re also sorry to hear that your first call was disconnected and appreciate that this added to an already frustrating experience.
While the delivery itself was handled by DPD, we appreciate the inconvenience this caused and hope your keys have now arrived safely.
Excellent thanks
22. syyskuuta 2026
The lock came with a new door
The lock came with a new door and frame as part of a "secure by design" package. My only connection with Ultion was to register the keys for their guarantee. I had no problems with that.
20. syyskuuta 2026
Easily sorted
20. syyskuuta 2026
I'm a new customer so at the moment…
I'm a new customer so at the moment things seen to be ok.
20. syyskuuta 2026
Head office hung up on me
Head office hung up on me when I was on with a query- maybe we were just cut off but they didn’t even try call me back!! Very poor customer service and extortionate prices
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultion Lock
Thank you for your feedback. We’re sorry that the end of your call left you feeling that you had been hung up on.
The conversation had reached the point where our team had confirmed that your concerns around pricing would be raised with a manager. Following this, there appears to have been some misunderstanding around the call ending, and we apologise for the impression this gave.
Quality of lock and the handle is very strong
Quality of lock and the handle is very robust and strong compare to my old one, I would recommend to any one replacing or fit on new door for strong security.
21. syyskuuta 2026
Impeccable and professional service!
Excellent Service. Our new composite front door fitted with an Ultion high security lock, developed a fault whereby the key was stuck in the lock. As the lock was under guarantee I contacted the company who responded immediately with a link, allowing me to upload images and video of the lock and keys insitu. This was very easy to complete and within a couple of hours I received an email back confirming Ultion would send a new lock and keys, which I received the very next day!
This was definitely one of the very best examples of customer service I have ever received and can wholeheartedly recommend this company without reservation. 10/10!
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Ultion Lock company can’t be beaten for service and quality
Ultion Lock company is amazing, I spoke to a lovely lady called Pippa (based in the UK) and after giving her my key reference numbers the order was placed and shipped to my home address within two days. Ultion Keys are unique and you can have a tracker and a light fitted for a very reasonable price. I felt comfortable speaking to Pippa and she had an in depth knowledge of her company and the quality product. Customer service satisfaction five stars and I will always use them in the future ⭐️⭐️⭐️⭐️⭐️
Update:- The keys arrived the next day by DPD and they were colour coded which was a nice touch 👍
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Incredibly slow in sorting out any…
Incredibly slow in sorting out any issues, emails not replied to, incorrect information given. Gives zero confidence in company being able to help when needed.
14. syyskuuta 2026
Vastaus yritykseltä Ultion Lock
Thank you for your feedback. We’re sorry to hear that your experience with our support team has left you feeling this way.
We take concerns around response times and the information provided by our team seriously, and we’d like the opportunity to understand what happened in your case.
Please contact us at support@brisant-secure.com with your details so we can look into your experience and provide any further support needed.
Excellent product service excellent…
Excellent product service excellent and a very easy item to fit yourself
20. syyskuuta 2026
Great service and brilliant quality…
Great service and brilliant quality cylinder lock. Very sturdy. Highly recommend.
19. syyskuuta 2026
Helped me change my email address
19. syyskuuta 2026
service,product hoping its going to a…
service,product hoping its going to a long term good perfomance
19. syyskuuta 2026
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