Ukminibushire Arvostelua 

Booked a minibus to transfer wedding party from the venue to the church and back again.
Venue was very remote with absolutely no mobile signal so needed driver information before I arrived at the venue!
This information did not arrive until 24 hours before the trip!

Driver very nice and good journey BUT took the long way round and we arrived AFTER the bride!!
Return journey much quicker and obviously the route that should have taken before the wedding!

Maybe if the driver had more time to research his journey he would have worked that out for himself?!

Good communication from the outset but lack of understanding about venue and my frustrations re lack of driver information gives them 4/5!

Driver easy to contact on first pickup at John Lennon Airport to Redditch. On time. Friendly and courteous on trip. Return journey same driver. Again on time. Stopped when asked. Had horrible wet driving conditions.

Great driver great service superb journey

Driver contacted me on route. Arrived on time. No issues

We received an email to cancel our minibus the day/evening before it was due to arrive, we had made the mistake of booking with this company before reading the reviews (trip adviser), we decided to book with another company ( local and excellent reviews) on the pretence that ukminibus would cancel as history showed they probably would,which they did, I thank them for the refund of £250, but would not use them again , could of been a disaster for my wife's 60th birhday trip.

Coach and Driver were both excellent !

I booked a minibus to take 14 children from Woking Station to Guildford Spectrum Leisure Centre for my daughter's 9th birthday party.

On arrival at Woking I called the driver who told me he was running late. He didn't call me to tell me this, I had to call him.

We had travelled on a bus and 2 trains to get there already and had a booking in the Leisure Centre at a certain time that it felt unfair on the children to be late for given they only get 90 minutes in the pool.

We ended up having to get two large taxis from outside the station instead of waiting for the minibus we had paid for.

When I had a a conversation with the office to explain that we had had to leave under our own steam, I was told that 'there was a problem with my logistics' and that 'I didn't understand the amount of traffic there was in Woking because I lived in London',

Very poor service. We paid £300 for a return journey and only used it one way. No apology was offered.

Driver picked us up after a wedding at a remote location, on time and got us all back to Bristol happy! Book was easy and there was a nice customer service call the day before to confirm the booking. Would book again.

We recently hired a bus from UK mini bus hire to transport members of our community from London to Northampton for a special event, and we couldn’t be more pleased with their service.

From the moment we booked, the communication was clear, and their team was incredibly professional. The bus arrived right on time, and the driver was courteous, friendly, and highly experienced. Everyone felt safe and comfortable throughout the journey.

The bus itself was clean, spacious, and well-maintained, making the long journey enjoyable for everyone. We were especially impressed by how smoothly everything went, which allowed us to focus on the event without worrying about transport logistics.

We highly recommend UK mini bus hire to anyone looking for reliable, professional, and friendly transport services. Thank you for making our day stress-free and memorable!

The driver Dave, was most accommodating and friendly. The minibus was clean and comfortable. Edward, who was my contact at the company was most helpful and swift to respond to emails. The price was lower than other hire companies.

Excellent service. We used Guildford Minibus hire for around 20 people after our wedding and they arrived nice and early and the driver didn't once get impatient rounding everyone up at midnight! I would definitely use them again. Thank you

September 2024
AVOID LIKE THE PLAGUE!
I would not even give it a 1 star but can’t proceed until I put a star on.
We booked a mini bus for a family trip of 18 people from south wales to west midland safari park. The age range is 2-65 years old and most of us are professionals workers, you can imagine trying book time off together will be chaotic, how ever majority of us took unpaid leave to we can have our annual family trip. We paid £1100 for a 18 seater with driver. On the 14/09/2024 the bus was meant to pick us up at 8am to arrive at the Safari for 10am with our booked entry to Safari animal drive for 10:30am The bus didn’t arrive. I called multiply times, my aunts and cousins called multiple times and no answer. Finally when 3 of the members managed to get through we had the phone be hanged up whilst asking where the bus was. We was not shouting but very patient and civil despite we had every right to be angry. Our calls kept being hanged up without any explanation which added to the frustration and concern. Finally after 10:30am one of the aunt managed to speak to the manager/owner called Edward with a very strong Indian accent. She questioned him why our calls being dropped by staff and he said because we were trying find a coach and driver, she asked why was that not being explained as that is the basic customer service and Edward had nothing to say. She asked from this point onwards where do we stand with the bus and Edward said there is no coach or driver and said sorry and nothing can be done about it. Aunt argued that we have been in communication with your company for past 3 months and paid in full and on the day of the trip your saying you don’t have a driver or bus for us and Edward replied yes. Aunt demanded for full refund of the £1100. to which Edward said partially refund which made the matters more worse as we failed to understand why partially refund if the company failed to deliver service. Aunt demanded compensation for the Safari tickets (£435.75) as we no longer can go as by then enough time was wasted and we would not have time to drive there 2hours, go through safari another 2 hours and then the theme park and Edward replied ‘these things happens in life and nothing can we done about it and cannot compensate for that. He also said ‘if we were to book a plane ticket and it didn’t turn up then would be have a refund?’ My aunt replied professional and ethical business always have a duty of care for their customers and yes it would be refunded. He then referred to the T&Cs which they sent day before the trip leaving me no time to read it and in all honesty who reads T&Cs as you believe business in good faith as good customer services will bring more business based on reviews. Today we received an invoice of a refund of £750 only and not the full £1100 for the coach. We will be taking legal proceedings now.I have o my highlighted some of the conversation. We have full recordings of the conversation as evidence as well as 22 email correspondence and many call logs.

Service can be better. Driver was nice.

Prompt Service, great price

I am writing this on behalf of the charity
Children with voices
We were used for time so we did not ring around and compare prices.
we were quoted a price for a 36 seater, was a tad expensive bit we went with it.
we booked for the 24th of August but unfortunately the weather had stated that it was going to rain all day.
I called Sharon and explained and she seemed nice enough to say ok we can re book it for a better day (we went on the 1st September).
Little did we know she was going to add £100 charge which we did not expect, we are a children charity and had arrange for 48 people to attend free of charge due to the cost of living and families not being able to afford to get away during the summer. we had to fund-raise for that amount witch would have been better off spending on the children & families or paying for an extra staff member.
We will not be using again as we like to work with companies that have a compassion for children and the inevitable weather that was not promised to us.
The coach company that we did get in the end (As Sharon works for a third party - who did not see the money) was great and we will be making sure we book in advance which means we can compare the coach market.

Fantastic service, great communication from the head office.
Transport was on time, good communication from the driver and journey was smooth.
Thank you!!

Straight forward booking good price. The driver contracted me to say he was at the meeting point and was early. The mini bus was clean and comfortable. The driver was really nice and drove lovely. The return pick up was equally as good definitely would recommend

Great service at such a short notice. Telephone booking even at short notice was seamless, driver came on time, bus quality was top notch and driver was kind and professional. Highly recommended.

Competitively priced and the drivers were especially helpful