TruClothing.com Arvostelua 2 827

SCAM. I bought a jacket off the site, it had a red plastic band on it that prevented unbuttoning it to try it on. I took it off, it didn't fit, I sent it back with all packaging (including the red band). Truclothing denied my refund, stating that if the band is removed there can be no refund. Was not in any terms I received before or at purchase. Also, the jacket was of cheap material. Do not do business with these people.

Poorly and vastly incorrect sizes listed on their website - this jacket would barely fit someone two sizes smaller and I never have an issue with the size I chose. And I paid £9.99 for express delivery to find this out plus £4 for the privilege of returning my item for a refund and having to print my own label.

Seriously do not use this, utterly poor on customer time and money wasting.

Looked at this suit on line, decided to go to there store in East Croydon, the staff were amazing, nothing was too much, a few alterations and a week and a half later, I went back to the store to collect my suit, fits so perfect, so happy with the suit and the professional service all the staff gave.
Would highly recommend TrueClothing.

The leather on a pair of £120 zip chelsea shoes cracked and parted where it joins the sole. This was after about 9 months of light use, but still somewhat disappointing quality. Never had a pair of shoes last such a short time. Truclothing will not honour an exchange.

Ordered my suit online, through Amazon, looked at all the reviews on both sites before I ordered. The suit was a 1920’s Madrid style of suit in Navy with red detail, It was mostly highlighted that the sizes were wrong….😱
I am a 42/44”chest and a 34/36”waist,
So…. I highlight that if you order suits from here, then order (at least) -2x sizes BIGGER….!
Suit was delivered basically the following day, which was great…
I tried on straight away, Good fit, blazer was slightly tight but ok…. 👍
They didn’t do this style in a 48” chest which probably would have been perfect…! BUT the trousers would have been too Big.. @ 42” waist
So.. I purchased a 46”chest size which meant the trousers that come with this size were a 40”waist - these were a perfect fit, if I had gone up another size to 50”chest, it would have been massive… please take Note of this.
Thank you

The customer service has not been very helpful. If you are returning then it costs you, The measurements are not correct as to what is stated more like 2 sizes different. They are rude and abrupt and i will not be using them again and neither will the 20 other people that bought from them that have had hassle! Avoid!!

I have ordered Buffalo Shoes. They had the most competitive price. Shoes came very quickly and in good condition. Great deal!

It’s been a painful experience. Ordered a suit which came in the wrong size, their sizes are all wrong. The suit wouldn’t go anywhere near me. Even my partners who’s even smaller struggled to get it on. There was then issues with them finding my order number for me to return it. Eventually they were able to locate the order but wasn’t able to do this through their website. Returned the suit and ordered 3 sizes bigger than my normal size and it fitted. However we’d decided to go more formal and wear dinner jackets and wasn’t happy with the material, didn’t know this as wasn’t able to wear the other suit as too small, so returned the item. Now they’re refusing to refund and are saying that all the tags had been removed so could have been worn, but they’re happy to send it back at a cost to me. The suit has clearly never been worn, I never removed any tags - I can see this is an ongoing issue in some of the reviews. Really disappointing and a problem I’ve never had with established brands. I’ve taken the issue up with AMEX.

Dry Cleaning + Refund Issues: (Croydon Branch)
The guys are polite and friendly until you have a genuine customer services issues.
1) Please beware that purchasing a suit with suede trim cannot be dry cleaned, as non-colour fast material will bleed or run when dry cleaning.
2) Reputable dry-cleaners refused to dry clean due to poor material issues.
3) TruClothing refused to full refund and only offered exchange. I was very fortunate to buy via credit card and got refund through bank charge back.
4) We purchase products in good faith, how can they expect clothes to be warn once and unable to dry clean. They need to verify material with their suppliers.
5) If you decide to purchase from shop, please ensure they guarantee dry cleaning

Absolutely blinding suit and tie, top quality, great fit and good price too! Ordered on Sunday suit delivered on Wednesday (Monday was a bank holiday too) HIGHLY RECOMMEND

Paid an Extra £9.99 for Saturday delivery well within the 3.30pm time limit and they failed to deliver so I contacted their customer service and twice been told it would be refunded but it hasn't. Total scam and automated AI chat that doesn't care about their service. TRUCLOTHING just lost a customer who was about to buy a 3 piece suit.

The gentleman that served me was incredibly helpful with my sizing and looked after me throughout my entire experience, I’d definitely recommend to anyone coming down

Bought a suit online, loved it

I came to the shop with my son a matching coloured suit which looked amazing on the day. Great customer service and treated me with lots of respect by Imran. Would definitely recommend to come again.

I made a group order online was very stressed out about sizing the customer service team amazing helped me thru out the process and made my life easy and such beautiful suits

The only issue I had was with the Sizing I ordered a UK sized 42 inch chest jacket and waistcoat which came with a 36 inch waist trousers when delivered i tried it on and the sizing was more like a 38 inch chest and 32 inch waist. I had no time to keep resending the items as I was due to go to a wedding within a week and would have most likely to have had to take the items to a tailor if I'd have sent back and requested 2 sizes higher than my actual size. I had no issue with sending back and getting a refund the company were very helpful and I urge people who are buying for special occasion to buy in advance as this will give time to send back and replace and possibly use tailor for alterations. Don't buy from a third party buy direct from the site or get the app. The material was quality and for the price a snip at what I actually ended up paying out on a suit for leaving things late would recommend you use if buying a few months in advance.

Needlessly complicated delivery. I should not have to sign for a £30 item. No standard delivery options, all premium couriers - completely unnecessary. No option to provide delivery instructions like leave it in a safe place or with a neighbour. I was out the first day DHL tried to deliver, so stayed in the next day deliberately to wait for their parcel - courier didn't even ring my doorbell, just slipped a "Sorry we missed you" card into my letterbox. DHL only "attempt" delivery twice anyway but by that point it was too late and I no longer had a use for the item so I sent it back for a refund.

TruClothing customer service very unprofessional and rude. Implied it was my fault. Got defensive about their delivery options.

Awful company, awful employees, awful couriers. Do not order from TruClothing.

AVOID AT ALL COSTS!!!!!

Terrible company. Ordered a suit, paid £16 for next day delivery by 10.30 am. Did not end up coming for another 4 days. Emailed them for a full refund and also to refund the delivery as the service bought was not provided. Not only have they not apologised for not providing a service I paid for, that they also advertised, the “customer service” team have been rude and patronising. Safe to say if I have any issue getting my refund, I will be going through the banks fraud department. Will never purchase from again.

As annoying as it has been them not meeting the next day delivery I paid for, I would have been much more understanding if I had been met with good customer service but given how I have been spoken to not only will I never buy from again but I want to make sure others are aware who they are buying from. Avoid at ALL costs!

Bought a suit and was double charged, went to look at my order and it says I haven't got anything, fraud team of my bank called. Bloody scam

If I could give less than one star, I would. They refused a refund, stating I removed a tag, which I did not. I have called twice to speak with some on was told i would get a call back the next day this did not happen. Having looked back, I am not the only customer this has happened to. Stay well clear; it's an absolute scam. To top it off, they offered to return the suit, but I have to pay for postage. Go somewhere else.

Added 3rd July after eventual response from truclothing.

I will not remove the review my interaction with your company is what the review is about. I have put a complaint to Debenhams about their part in this issues.