Trip Advisor Arvostelua 

A couple of months ago I left a 1 star review on a cafe I visited. A week later my review was followed by four 5 star reviews all written by new TripAdvisor reviewers with their 5 star cafe review being the first TripAdvisor review they had ever left.
Since then, whenever I've been looking for recommendations for restaurants/ hotels/cafes I've noticed that this isn't a "one off". I've seen several similar situations with other venues.
If TripAdvisor isn't validating reviews then it's totally pointless even researching places on their website.
Am I alone in "smelling a rat"???

Wrote a review on a hotel in Marrakech, which was an accurate account of my experience and observations following a recent stay. From conversations with other guest's at the hotel, their opinions about conditions at the hotel were broadly in line with mine. A day or so after submitting my review I was requested by Trip Adviser to amend my review!!! I now understand why the issues with this hotel were not apparent from reading other reviews on Trip Advisor. They start with the best reviews and work down. You have to search very hard to find issues you should be made aware of.

Trip Advisor was born of good intention and initially posted a broad spectrum of useful traveller's views from across the world. The company now however thoroughly dislikes any reviews which show any negativity to the tour operators it is partnered with and receiving sales commission from. Yes, a classic case of whoever pays the piper calls the tune.

Le recensioni dei clienti non italiani sono pubblicate da traduttore automatico e sono ilari nonché talvolta incomprensibili. Non dovrebbero pubblicare tali e tante stupidaggini e questo vale ovviamente per le città Italiane frequentate da turismo internazionale.

Tripadvisor are totally corrupt with reviews and don’t even blame rejection or deletion on their useless software, which actually IS a problem! The computer programme (I refuse to use their absurd AI term!) stops any review that flags up as questionable, maybe for a word or because it’s being typed on a public computer! THEN, when one re-writes the review the Artificial Dim Wit rejects instantly as it claims someone is repeat reviewing!

This means Trip Advisor allows millions of fake, simple, one line reviews, written by the company’s cronies, and rejects honest complaints!

I left a negative review for The White Horse, East Runton! I left a positive review for The Limes, Fakenham. I deliberately write both identically, with just slight change from poor to good. They didn’t print the negative, yet printed the positive!!! Total scam, and why? Because the company advertises with them!!! AND the owner approaches Trip Advisor to have negative reviews taken down, even when they get past the Dim Wit! I counted 10 negative deletions!!! All honest, all true!

Nobody should believe anything on this sham site, they are the fakes!

Been reasonably useful but recently they contacted me to say that they thought I had attributed a review I wrote 9 months previously to the wrong venue. My review was totally accurate as I told them but they removed it. This underlines their unreliability.

We were on a trip with Trafalgar it was called Tour best of Italy and sicily.We went to a place called Tuscan Dinner at villa Machiavelli through the Chianti hills ,beautiful vineyard ,its an ancient stone house .where we enjoyed a Tuscan cuisine with great music .This was an amazing experience.Highly recommend .

O TripAdvisor deixa publicar comentários falsos e desonestos, no meu caso como proprietário de um restaurante tive de ir ao hospital pois senti-me mal, como sou parte importante e somos um restaurante familiar a minha esposa teve de encerrar aos almoços para poder acompanhar-me, vieram 2 clientes que queriam almoçar e foi explicado isso, o que fizeram? Foram dizer que não foram atendidos e haviam mesas vazias, ao ponto que chegou, contactei o TripAdvisor e eles simplesmente ignoraram, mesmo sendo eu a testemunhar na primeira pessoa, por isso entendo que é um site que precisa ser reestruturado e ter pessoas a ler as avaliações de forma correta e não deixar que qualquer um diga mal só por dizer.

I've been a contributor to Trip Advisor for a few years and have always given an honest review, and people seem to find my reviews helpful, however at the moment they are really tormenting me. 10 days ago I was asked to answer a question about a hotel I had stayed in and reviewed. When I opened the feed to the question all I could find was something from 4 months previous and was unable to answer the question. What is really upsetting me is that Trip Advisor have so far sent me SEVEN emails asking me to complete my booking or to set my itinery for the area the hotel is in! I've clicked on 'NO' I don't want any updates more than once and still they are coming in on a daily basis.
Trip Advisor - Review yourselves and stop harassing your contributors!

The best ever place to go for a coffee, its dog and sprog friendly, food and drink is amazing great places to sit and drink and watch the world go by . There is an amazing Children soft play and arcades at back .
Dogs gets a free pupper cheeno or dog sausage with food. The kids and dog were begging us to go in every day . Our family's favourite place to visit .
One day this week we left our dog bag in the coffee lounge and they saved it for us how amazing are they .
We had alot of dietary requirements and they were friendly and happy to help with them all. 5 Stars is not enough they need so many more .great place to visit .

Another fantastic day at Hollywoodbowl Springfield Quay, superb deals, clean, neat, tidy, and spacious areas.
Brilliant staff, so helpful and friendly.
I can't say highly enough about the place.
We had such a good laugh that we booked a second game when we finished our first.
After the bowling we had a superb meal, excellent burgers, just what you need after 2 games of bowls.
It'd be very hard to single out one staff member for praise as everyone there is just great.
Superb parking, right at the doors, wide aisles, check in desk perfectly placed, and help right where you want it.
Soooooperb.

My husband and myself had a nights stay at The Boulevard, in Blackpool, absolutely excellent hotel!
Friendly staff, comfortable spotless room.
Whilst there we went to the Hot Ice, ice skating show…WOW!! Completely blown away, it was excellent! The show the costumes everything. Would definitely recommend 🤩

I had review taken down. I paid to go to a fishing lake with my child. While fishing the owner was shooting geese in front of us. We left. I put this on trip advisor to warn other families and they took it down, this is the best bit: I can’t appeal unless I live in the EU? I’ve never heard such nonsense!

Tripadvisor è nato come un'idea innovativa e negli anni la scelta di voler monetizzare e moltiplicare i contenuti grazie ai contributi degli utenti ha fatto calare di tantissimo le qualità. A differenza di altri siti di recensioni in Tripadvisor non vi è alcun controllo sul fatto che la persona che ha scritto una recensione abbia effettivamente usufruito del servizio. Questo crea un proliferare di recensioni false o servizi per aumentare la propria reputazione. Agli utenti non viene data nessuna linea guida sul come valutare obiettivamente una struttura per cui la maggior parte dei contenuti sono basati sulla pura emotività del momento. E' quasi impossibile far correggere una recensione errata, fosse anche sulla pagina sbagliata perchè gli algoritmi automatici ma anche i moderatori fisici risultano spesso inadeguati nella valutazione delle richieste.

Bad company recommended by trip advisor. I noted on thailand airways org that you recommended their site but the company scammed me. Can you confirm that you recommended them or are they scamming you too. Sorry if they are but can you confirm?

Trip Advisor CLAIMS it has software to detect, and prevent fraudulent reviews, yet what I have discovered is that Trip Advisor is often at fault, thus creating its own fraud! It claims to use, so called, 'AI' to operate, but let's rename that 'AS'; Artificial Stupidity! My source is an Apple Macbook Air. It had an issue, so I used a public library, and there I created my Trip Advisor account, and posted three reviews for: The Lobster Inn, Sheringham, The Fishing Boat, East Runton, and The Wellington, Cromer; all pubs. The Lobster Inn received a negative review, and here for all to see (and Trip Advisor) is the review:

The pub is clearly a chain pub, with new refurbishment, which has ruined its past fisherman's history. We bought two drinks, being a pint of lager and a large white wine, for almost £20! That is over-priced, and just not justified. Service was poor, and we left, never to return''.

So, WHY block and delete this? It is fact, and does not contravene any rules, regulations; nothing!

The next review, was positive, and for The Fishing Boat:

''Refreshing to see a nice, local pub, for locals, with honest and fair pricing. There were signs of £3.00 a pint outside, but the cost was up a little, but great service, nice character and we will be back!''

You BLOCKED that!

The next, The Wellington, and again positive:

''Great pub, with locals, and for locals, honest pricing. We didn't eat, but saw good service, and happy faces.''

That was deleted, too. Why?

When I got home, I did the reviews that your system tampered with again, as my Apple was working. You allowed one - just one! The Fishing Boat! So, does that mean you are prejudiced against public, library computers? Is it that your Stupid System (that doens't notify members of any issues, by the way) just blocks, as and when it clicks?! If so, your system is actually creating a warped, and distorted (fake) review platform.

I put the reviews back in, using my Apple Mac, and again you rejected the negative review. I had to try three times, and now your Artificial Stupidity probable believes that I am attempting to place multi reviews! When all I did was place honest reviews. I have mentioned this to friends, and we conducted an experiment.

They HAVE visited both pubs, but never, ever left Trip Advisor reviews for them. They, too, tried the negative review for The Lobster, and guess what? YOU BLOCKED THEM, TOO!

I suspect you are either protecting the pub, now that it has had a number of negative review attempts, and this is either your human staff or the software or both! IF either form is doing this, then they are, again, interfering with reviews, tampering with results, and fraudulently creating ratings! Not reviewers, YOUR SYSTEM!

You are, clearly, using IP addresses, cookies, and obvious detection signs to stop mass and serial fakes, but when new computers are used, without history, and even public computers, which you don't like (maybe others have left reviews using the public ones) you are still interfering with fact and truth!

So, tell us all: why is The Lobster Inn, part of Stonegate Pubs UK, who own 3,500 venues, all advertising on Trip Advisor, not open to negative reviews using your platform? Are you protecting it, and the company? Are you committing fraud? Or is your Artificial Stupidity actually creating a system that stops honest reviews, simply when people attempt to re-write a review, because it was blocked in the first place? I suspect you have created a system that flags up, because of what t does itself! Thus, your reviews are imbalanced!

You need to get human beings back, and stop this nonsense. You also NEED to allow us to complain, and write to you, as you hide any form of contact details! It is impossible to make a complaint, hence we turn to here! And to Facebook. I have left negative comments there, and yet you don't bother to even read them, let alone reply.

Ladies & Gentlemen: Trip Advisor creates its own fakes!

I have always used Trip Advisor as a reference point before booking Hotels, so after a recent experience at HcH Hotel (Henry Oscar Alfie Ray Cross Hotel), I submitted a detailed review with photographic evidence which I had taken myself using my own phone during my stay at HcH and Spa Hotel. The review addressed several issues concerning lack of cleanliness and poor maintenance of Rooms and Suites. Yesterday (12th July 2024) I received an email from Trip Advisor saying:

"Unfortunately, we cannot publish your contribution as it does not meet our posting guidelines.
We do not allow photos posted to a property's listing that may be copied or reproduced from other websites or sources."

I have appealed their decision this morning (13th July 2024 at 10:15) - as ALL the photos are mine; and taken by me at HcH Hotel; using my own iPhone; during my stay at the Hotel 28th June - 30th June 2024.

I was not advised who reported / rejected the review or which photographs were apparently taken from another site. Naturally, I am a little concerned and wondering if this is an unprofessional, biased decision made by Trip Advisor due to a conflict of interest; or an attempt by HcH Hotel to suppress a well documented review coming to light?
I have appealed the decision, and requested evidence to support the initial withdrawal of my review. I am currently giving Trip Advisor the benefit of the doubt regarding their reluctance to upload my review - and hope they will respond in detail with the evidence I have requested. I have since re-uploaded the review (minus the photographs) I will keep you posted regarding the appeal and if the new review makes it onto their site.

UPDATE ALREADY!!! Yes it is the SAME DAY as I appealed! At 13:03 13th July 2024 I received a response from Trip Advisor informing me they had concluded an extensive review of my appeal LOL!

I appealed the decision this morning at 10:15. Then made an initial review of Trip Advisor (with a 3 Star Review pending their approach to the situation). Apparently Trip Advisor have already investigated the matter and upheld their decision despite me categorically telling them the photographs are mine and that I am willing to submit my phone for investigation. APPARENTLY Trip Advisor conducted a THOROUGH REVIEW in less than 3 hours LOL!!!!!
Did they provide any evidence as requested? NO
Did they tell me which of MY PHOTOGRAPHS was in infringement of their policies (as I requested)? NO
Did they ask for my phone to conduct a thorough investigation? NO
Did they inform me of who reported or asked them to suppress my review? NO

Yes it is THEIR website and they can choose to upload whatever information they choose. HOWEVER SUPPRESSING GENUINE / HONEST / EVIDENCED reviews without due cause - and using lies to generate a reason; indicates that this is not an unbiased site and that reviews which could inform your decision are not indicative of genuine, traveler experiences.

I have attached a copy of Trip Advisor's response (Please bear in mind I appealed their decision at 10:15 on 13th July 2024) :

Dear user,
Thank you for taking the time to submit an appeal of our decision on Content ID: 751796260
We understand the importance of this matter to you and appreciate your patience as we conducted a thorough review of your case. After careful consideration we have concluded our review process:
After a detailed review, we have decided to uphold the original decision. While we understand this may not be the resolution you were seeking, we assure you that your case has been thoroughly evaluated with the utmost consideration.
Please be advised that Tripadvisor will not consider another appeal submitted via the appeals procedure in relation to this decision. However, you may be entitled to contest our decision in accordance with your rights under applicable laws.
Thank you for bringing your concerns to our attention.
Sincerely,
Tripadvisor Support Team
Please see here for further information.


Go to Tripadvisor | Privacy Policy | Contact Us

Please do not reply directly to this e-mail. This e-mail was sent from a notification-only address that cannot accept incoming e-mail. If you have questions or need assistance, ask us here

TripAdvisor LLC, 400 1st Ave., Needham, MA 02494, USA
© 2024 TripAdvisor LLC. All rights reserved. TripAdvisor, the TripAdvisor logo, the logo of the owl, Travelers' Choice and the logo of Travelers' Choice are registered trademarks or trademarks of TripAdvisor LLC in the US and / or other countries.

Trip Advisor is a waste!!! Why? Because it protects businesses over customers bad experiences that wish to put out the truth, example a hotel thats lying on its page of the photos of the hotel and its services. Example: the hotel had manually switched off the aircon in all rooms due to construction works in other part of hotel leaving guests with no air con, just pathetic mini desk fan and bitten terribly by bed bugs (Paris Mondial Hotel) photos support along with the review was not supported by TA. The Hotels own website advertise 24hrs aircon with digital control temperature to suit and the hotel looks immaculate though in reality the carpets smell of vomit and a million clearly visible stains throughout!!!
No aircon,
Broken dangerous kettle,
No ironing board, use your bed advised by hotel reception.
Lobby toilets on lock & key due to prevent the builders using it!
No luggage case table.
No bathroom fan- terribly steams up, can't see when coming out (hazzard!!!)
Red Bed bug wittness on bed crawling.
Hair & grime ring in bath tub.
Everything extremely out
dated!
Hotel booked through Agoda and honest true review sent on TripAdvisor, these companies are sugar coating everything!! making profits over customers health and safety act 2015. The hotel cost £150 per night on a discounted rate, its not worth £20 per night to be brutally honest.
Its high time customers booked direct after visually viewing hotels with a bacj up plan to stay elsewhere if nothing found suitable and cut out all the middle men as they too are lying in your face and taking your payments like daylight robbery. Feels like as these sites were ran by criminals rather than providing honest legit services. CUSTOMERS ARE THE BUSINESS AND THEIR HARD EARNED PAYMENTS SHOULD ONLY BE PAID TO HONEST SERVICES AND NOT LYING CRIMINALS!!!!!!!

Excellent service & food.
Always polite and helpful in all areas.
Felt extremely comfortable and happy during my stay .

Can be a useful web page. But has an undisclosed conflict of interest. They appear to sell adverts to the places being reviewed. All the positive stuff is front loaded. And while there are some negative reviews posted. I suspect most are not for any place that’s a big advertiser. I recently posted a very negative review of Tropical Island in Germany. This wasn’t posted and if you look at reviews here. It seems to be a common theme